Sale Flooring Direct Reviews 

526
TrustScore 3.5 out of 5

3.7

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Rated 1 out of 5 stars

Waited over 2 months for delivery with no contact unless I contacted them for an update. 4 of the boards I needed were chipped as they opened and sent me half of a pack so were loose during transporta... See more

Rated 5 out of 5 stars

We've used them since 2017, and again in 2021 & 2024 and done all the downstairs laminate with them without a hitch. Good price and packages arrive safety, and the one hitch we had was fixed super qui... See more

Rated 5 out of 5 stars

Great company. Called me to confirm when my flooring would be delivered. It arrived 2 days later.

Rated 5 out of 5 stars

Finally found someone who delivers to the highlands and island for a reasonable price! Floor came quickly and unloaded with easy access. Delivery driver was really friendly! Will be recommending to... See more

Company details

  1. Wood and Laminate Flooring Supplier
  2. Flooring Store
  3. Home Improvement Store

Written by the company

We are one of the largest discount flooring retailers in the UK. Laminate Flooring, Engineered Flooring, Solid Wood Flooring, Vinyl. We are also one of the UK's leading retailers in 3D wall panels.


Contact info

3.7

Average

TrustScore 3.5 out of 5

526 reviews

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1-star

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3.7

All reviews

(526)

15 reviews in the last 12 months

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Rated 2 out of 5 stars

Lovely pattern

Lovely pattern. Not waterproof for bathroom tiles had them three week and they are already chipped and swollen. The patterns don’t match up. The tiles were £65 but then charged £45 delivery so wasted a lot of money for only three weeks use. Now need to buy something else.

28 January 2025
Rated 1 out of 5 stars

Terrible Quality & Awful Customer Service – Avoid at All Costs!

If I could give zero stars, I would. I purchased flooring from sales direct flooring over a year ago, and it has been nothing but a nightmare. The quality is absolutely terrible—within weeks, it started showing signs of damage, and despite multiple complaints, nothing has been done. Even having packs delievred faulty, i contacted them straight away!

I’ve spent over a year chasing them, only to be ignored or given empty promises. Their customer service is appalling—no accountability, no resolution, and certainly no refund. They simply don’t care once they have your money.

Save yourself the headache and shop elsewhere. I wish I had never bought from them!

21 February 2025
Unprompted review
Rated 4 out of 5 stars

Good experience overall

Ordered on friday evening, got an email confirmation on saturday with expected delivery date on Tuesday, helpful advisor Elle, my only issue was not having confirmation of item actually being shipped or a tracking number, Elle did get an ETA for me and said driver would call an hour before, it got to 30 mins before end of ETA, i chased Elle but didnt hear back, the driver called me and said he would be 10 mins.
I was a bit worried after seeing some bad reviews but mine was delivered on time and no damage.

18 February 2025
Unprompted review
Rated 3 out of 5 stars

We are delighted with the floor and the…

We are delighted with the floor and the price.
Our 3 stars is because, we feel it is not junkers A grade full price beech two plank flooring,
But they're seconds as it has many knots that give darker streaks etc and quite a few have cracks in.
We like the look and think Junkers should offer it as a reduced price option. It is still far better than many company's engineered wood and the quality shines through.

3 January 2025
Rated 5 out of 5 stars

My order arrived quickly

My order arrived quickly. I thought part of it was missing. So I contacted Sale Flooring. They explained the size of my delivery to me and that they sell in metres and not packs. I then realised that it was actually correct. They were very helpful.

14 December 2024
Rated 5 out of 5 stars

Second time ordering from flooring…

Second time ordering from flooring direct and the quality is top notch even my flooring guy asked for the company and brand I ordered he was super impressed.

Delivery fast just like before also
10/10 all round

31 December 2024

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