Saks Fifth Avenue Reviews 

Have been waiting over a month for them to process a refund for a pair of pants which they acknowledge they have received. Spoke to someone is customer service which was a total waste of time. Struggling retailer trying to manage cash flow I guess. Will never purcahse from them again under any circumstances.

I bought a pair of Gucci sneakers for my boyfriend for Christmas, size 7, but they were a little tight, so I sent them back to exchange them for a men's size 7.5, but they sent me a women's size 7.5, so once again I returned them and asked for a men's size 7.5, and for the second and third time they sent me a women's size 7.5. I haven't been able to give my boyfriend a gift so far. I'm very disappointed.

I placed an order on 12/16 for a pricey bag charm. It was “delivered” to my apartment building lobby on 12/20, meaning FedEx threw a tiny package on the floor. By the time I got home from work, the package was gone along with 5 other packages. The following day (12/21), I contacted Saks via chat and exchanged a few emails with a rep because he asked me to send a photo of where the package should have been delivered (to my apartment door). He then told me that I needed to wait until 12/31 to open an actual claim, and I should also file a claim with FedEx. I did both of these things.

FedEx said they delivered the package, providing me with the photo of the tiny package in the lobby and closed the case.

After 21 days I received this from Saks on 1/21: After thoroughly researching your refund claim, our team has determined that we are unable to issue a refund for your request.

The appalling thing is that there were 5 other packages that “disappeared” from my lobby that day, and for all 5, the vendor either replaced the merchandise or issued a refund. The companies ranged from enormous retailers, Saks competitors, and tiny mom and pop shops. Saks 100% has a budget for shrinkage and theft and under no circumstances should they have been so difficult. I am disgusted with them and will never buy a single thing from them again.

Appalling company, which is so disappointing since i've been a customer for decades. I purchased two jackets and returned them both within three days. I had no other purchases on my card. I waited and waited for the credit to show up, but instead I received a 'minimum payment due' notice. Due on purchases I no longer had and had returned in a very timely manner. I called customer service and they (Comenity) said they had nothing to do with the return credits, it was the store that had to issue the credit and they had no control over that. The store had registered the return on 'purchases' page about a week after I mailed it. This is out-and-out robbery. I paid the $42 so as not to affect my credit, and was all paid up. Today I got a bill for $.51 for 'interest on purchases'. It makes no sense, it's illegal but they are banking on the fact that nobody will make a stink over those amounts, and if they bill enough people, it will make them some money. Cancelling my card and will NEVER shop there again. Go to Nordstrom's--they have incredible customer service, and have the same inventory. Shame on you, Saks!!

I ordered my son a Burberry belt for Christmas, it was too small. Sent the belt back which they received on 1/2. Jan 17 still no refund. I call they tell me it take 30 days to receive a refund. Call today 2/4/25 and they tell me I have to wait another 8 weeks for my Own money. Ridiculous!!! I will NEVER shop with them.

Awful! They received my return on 1/2 no refund as of 1/29. I call and they BLOW me off! UNACCEPTABLE!!
Do not shop at SAKS!

Absolutely appalling customer service .
Do not shop here !!!
Bought a dress very expensive and paid extra £££ for shipping to uk . It came screwed up in a tiny box . Customer services useless and will not refund without jumping through hoops .
NEVER EVER BUY FROM HERE .
😡😡

Bought a pair of dress boots from Saks Fifth Avenue. I tried them on, didn't like the way they fit and returned them. A few week later they returned them back to me saying they are in unsalable condition. They are crazy, the shoes are brand new, and they claim that a small scratch on the sole of the shoe makes them unsalable?! For all I know, they came that way. who looks at the bottom of a shoe. Customer service there was worthless. DO NOT BUY ANYTHING FROM THIS COMPANY.

I ordered 3 items on January 18th.
Today I received the message that all 3 items (!) of this order have been cancelled “due to stock availability”. I can still find all 3 items in my size in their online shop - ready to be bought, but at a higher price.

Whats that about?

So I can only guess: Apparently they did not want to honor their discounts (that I did not force on them!) amd rather opted to lie to their customers.

If this is the way Saks Fifth Ave honors their online promotions and resulting sales I do not want to be a customer here.

I will never shop at Sax 5th Ave again. I ordered a pair of Golden Goose tennis shoes for men in November 2024. After 2 weeks I contacted Sax customer service and the representative told me that she found my order and it was never processed. I reordered the shoes in December and received the shoes with 10 days of my reorder, December 23rd. The box was poorly wrapped, no invoice, the shoes had been clearly tied and untied numerous times. Scuffs and stains on both shoes. Clearly the shoes had been worn ( probably by a employee at Sax warehouse on stuffed back in the box when the order was placed). I immediately contacted Sax 5th Ave and spoke to a customer service representative. I was offered a 10% discount if I kept the shoes. Would anyone keep a $650 pair of used shoes?? I sent photos of the shoes and was sent a FEDEX label and sent the shoes back! The damaged return was received by Sax on January 6th. Still no refund! And billing begins with Affirm on January 23rd. I understand how retail works. I will never shop at Sax again. Neimans or Bloomington

They have 0 customer satisfaction. Shipped the wrong item, telling me to either drive 2 hours to the closest store, or find a FedEx location (30 minutes away) and return it for store credit. This is for a Versace shirt. Horrible customer service on high end items. Never shopping here again.

almost 30 days no refund for a pair of jeans. wow I have never seen such a awful company in my life. i will never do business with these scum bags again.

FOURTH RATE COMPANY

AVOID> AVOID> AVOID

Getting a refund on a return item is a laborious process.

IN A WORD THEY ARE UNDERHANDED

Im appalled that a luxury company has this abysmal level of service. I ordered something that was supposed to be delivered a month ago! And Ive escalated the situation spoken with 2 supervisors and no one can assist me in resolving this issue. Its better to just speak to a robot since all they say is we will file a claim and you will need to wait 5-10 business days for a review of your situation. What in the world is that? You can see the package has not been delivered and that there is no longer even a date for delivery. I had to file for fraud and a claim with the BBB. Im never purchasing from them again and Im a loyal frequent customer.

Received correct merchandise on 11/22/2024, item was too big and was immediately shipped back on 11/23/2024. Saks received the return on 11/25/2024 and I have still not received my refund, its been 53 days!! I have filed 2 escalations and spoke with a supervisor and all they could tell me was "I'm very sorry, your return is still processing". PATHETIC. I filed a dispute and its now in Amex's hands. They are clearly holding the money hostage to gain as much interest as possible before they have no choice but to cave and issue the refund. It has to be borderline illegal and I hope cc companies get sick of disputes involving them and take them down!!

The worst customer service ever! It takes months to get a refund

Tried to buy an item and went thru the process 3 times of putting my credit card number in and just got sent back to my cart, so gave up. Received an email from Saks the next morning about item in my cart, so went back to it and the sale price was gone, now twice the price. Chatted with Saks online to attempt to get sale price, but nope, sale is over. Fortunately, Amazon has it for the sales price without the $9.99 shipping charge, but you would think Saks would make some attempt to make it right. Disappointed.

Never received my merchandise because they use FedEx (worst carrier ever!!!!) And they never like to do their job so they delivered all packages for my complex to the office on a weekend and they were stolen! Saks is making me wait a month JUST for a refund. My size it out, I bought the last item. I called and there is no kind of solution or store credit when this is such an inconvenience. Now I wait a month JUST to get my money back. A joke.

Update: after 'thorough review', they've denied my claim. Mind you, ALL of this is documented with FedEx. Terrible customer service!!!!!!!

Worst customer service experience. Please don’t buy from them. Staff I dealt with are useless and don’t read emails properly. Refund messed up. I think they make it so difficult in the hope that you’ll walk away and they can pocket your money!