Bloomingdale's Reviews 388

The sent the gift card to the wrong address with the wrong recipient name on it. Refused to issue a new gift card. We’re talking about $100 here. What a horrible company with horrible customer service.

Ordered a Le Creuset mug for $25. It arrived rattling around in a much larger box. Sure enough, handle was broken. Contacted customer service and now I have to run a ton of errands just to get a refund.

I give this department store a zero if I could. I bought a pair of Versace sneakers for $595 and didn’t trust them mailing it to my address so I had it shipped to the store to pick up. Arrived at the store to pick it up, of course I opened up the box before I accepted it and found a pair of obviously worn used sneakers which had been worn and returned with dirt on bottom. I also opened up my bag also purchased online and found crumbs and somebody’s lip gloss. Always buy your items in person and do not ever trust home delivery. U are guaranteed to receive a damaged or wrong item. My daughter also received a very expensive blouse in the wrong size and a scratched up pair of sunglasses. I am starting to believe they are just angry underpaid disgruntled employees and just throw anything in the bag when someone places an online order. Always purchase in person.

My first time shopping with them online and I was pretty nervous due to the reviews. Somehow, unfortunately, my package came and I was missing two of my items that I ordered besides a free sample.

I reached out for CS online and they issued a refund within a few minutes and were incredibly nice about it. Despite the mishap, I would order from them again because they seem to have your back in case anything goes wrong.

Consistently sent the wrong item from their .com orders. Called to speak to supervisor and although an email was sent, no follow up and no make good was offered for my wasted time and money after 4… FOUR online order issues. If you buy from them, buy in store - do NOT bother with their online storefront and certainly do not trust their fulfillment dept. as they have proved incompetence time and time again.

I have never had a problem with Bloomingdales. Ther are far superior to NM or Saks. Their customer service team is outstanding as are their return policies.

I ordered a lovely jacket from Bloomingdale’s from the brand Barbour. Being unfamiliar with Barbours sizing, I ordered my usual size and when I received it decided to order another one, one size down, keep the current jacket until I’d tried them both, and keep the one that fitted best. I called customer service and through them, ordered the smaller size. Then, within the hour, I received an email saying my order was cancelled, no explanation. I called customer service to find out why and reinstate the order. I never found out why it was cancelled in the first place. I had a hard time understanding the woman, she spoke very fast and I didn’t get some of the pronunciation. I asked her to repeat several sentences because I was having a hard time understanding and I heard her frustration and asked her to speak a little slower. It all ended with her telling me I wouldn’t be allowed to order the smaller size, either with her or online, no explanation as to why. She said have a nice day and abruptly hung up. The $500 jacket is boxed and will be dropped off tomorrow at UPS for a refund. I reordered the smaller size from Barbour UK and ordered 2 more Barbour jackets, a coat for my dog and a tartan dog collar. Over $1600 that Bloomingdale’s will never see. Bloomingdale's needs to train for courtesy, helpfulness and service. After I get my refund, they’ll be blocked. People deserve better treatment. Rudeness doesn’t cut it. If I could give a 0 star, I would.

If there is zero star, yes it would be the first time i would give that zero. This had been and is a continuing nightmare dealing with their customer representative trying to get your money back. A big company has absolutely terrible ethics - did not deliver the order, ups returned the order to Bloomingdale, and lied to the customer about refunding their money but has not been doing so for over 30 days. Also, did not want to refund to the original method of payment but wanted to give a gift card. Trying to make customer spending money at their store using their absolutely horrible customer services. Never going to shop at this place ever again.

If I could give them zero stars, I would, I scoured the Internet for several months, looking for the perfect top to wear to a formal wedding. I found it I ordered it. It came. It had been worn. There was neck dirt on the label and it reeked of perfume. I was afraid it was the only top out there so my goal was to just get compensated for having it cleaned however, customer service would not hear it. In fact they reimbursed me and sent me a label before we even finished having a conversation about what could be done. I then went onto Nordstrom and found the top when I ordered it. It came wrapped. It came gorgeous. It came not smelling of somebody else wearing it.

I purchased a "Simple Human Sensor
Mirror" at the end of November, 2025. The order was placed at the Bloomingdale's store and delivered to my home address in early December 2025.
The mirror started malfunctioning some 2 months later. Bloomingdale's customer service refused a refund or exchange for the product because their return policy is 30 days. So, Bloomingdale's is selling electronics but does not guarantee the quality? What a deception! Walmart, for example, has 90 days return policy.

Bloomingdale’s used to stand for quality, but my recent experience has been a nightmare. My order arrived destroyed—soaking wet due to a snowstorm. While they initially offered replacements, the situation turned hostile when a representative contacted me with an unprofessional threat, demanding I return the damaged items "or else."
To avoid issues, I rushed to return the items on January 22, 2026. Days later, a different representative told me I should have just kept them. Now, I am left with no items, no replacements, and no refund despite my account showing "Return Complete." I have tried calling multiple times to resolve this, but I am being ignored. It is absolutely unacceptable for a luxury retailer to threaten customers over items damaged by a natural disaster. I expect an immediate credit for the items I no longer have.

I’m very disappointed with the quality of the products. In my experience, similar or better quality can be found at discount stores for a fraction of the price. Unfortunately, customer service reflects this decline as well. Bloomingdale’s used to be one of my favorite department stores, but I won’t be shopping there again.

Customer service was below expectations. Response time and support did not match the standard I expected from the brand.

I placed an order for 3 pairs of high end mens sneakers totaling $1906.74. Bloomingdale's decided to reward my account with $425 reward points, as a "thank you for your business", which I did not ask for. Assuming the "thank you reward points" were earned due to my significant purchase order of $1906.74, I had to order a different size of sneakers, as the sizes that came were irregular. When I decided to return one of my orders, that did not fit, due to oversized dimensions of the sneakers, my visa was only credited partially, with a $432.56 deductible. I called Bloomingdale's and was advised, that actual dollar amount deductible was taken in exchange for $425 Loyallist rewards points, which I did not ask for and did not consent to purchasing, or converting my actual credit card dollars into reward points. Then I was advised by Bloomingdale's manager, that if the order with reward points purchase is returned, all the original credit card charges will be reverted/credited back to my visa card. After all my orders were returned , Bloomingdale's refused to credit my original Visa credit card order in full, converting (upselling) me my actual $432.56 Visa credit card dollars into a 180 days expiring reward points. After spending 3 hours 15 min and 48 sec on a single phone call with various Bloomingdale's outsourced representatives and managers, some of which barely spoke and understood the issue in english, I was advised that the issue is escalated to another mysterious management level for correction of wrong transaction. After being a loyal Bloomingdale's customer for 35 years, this matter appears absolutely shocking and disappointing customer service and a true example of a scamming business practices. Hope this unpleasant matter is addressed with corporate management for correction.

I received a gift from my sister and wanted to exchange it for a smaller size, different color but after about 15 or 20 minutes on the phone, The Man! says he has to call my sister for permission which I think is absolutely absurd! Why would I do that when she sent me a nice gift and I just need a different size what a hassle and really quite bad customer service that they require this. I’ve been shopping at Nordstrom and was thinking of starting to shop at Bloomingdale’s instead but now there’s no way that’s going to happen as I will not shop here with these old-fashioned rules! Bloomingdale’s is not for me so I will return the robe instead! Will they have to call for that?Ugh! I had an order number. This is just bad customer relations on every level! This will contribute to their demise!

CHEAP TURKISH SHEET LADIE SLEEPIN AROUND IN CALI OLD WASHED UP! FEMS WITCHCRATER Z mS SAEA REVAH ! AKA PITTS ! DONE OLD DRAGONS CLUB!

I ordered a pair of expensive jeans online that were marked down. Even on sale, they were a bit pricey but it’s a favorite brand of mine that wait to catch on sale.

What arrived was a pair of Calvin Klein jeans that someone had clearly switched the tags on. The 2 items look NOTHING alike either. I’m guessing someone bought the expensive jeans and then brought in a cheap pair of jeans with the tag for the expensive ones attached and successfully go a return. I would expect better from Bloomingdale’s.

I contacted customer service via chat and that was just a frustrating experience. I sent pictures of what I ordered VS what I received and they thought the issue was that the security tag was left attached to the item. I got nowhere with the chat so simply gave up. I have submitted a return and a complaint but I am certain the item is no longer available.

I have shopped with this company for years but I am done. Beware if ordering online!

Amazing service by Jannet at Bloomingdale’s. She altered my dress perfectly and had it ready the same day. Fast, professional, and highly recommended.

I have a Macy’s partner credit card with a 100% payment history, no returns ever. My credit score is around 800 and fluctuates slightly, as expected. I made one order on Bloomingdale’s — it was canceled. Initially it was a forwarder, but if that is an issue, stores usually say so.
I made a second order to a different address. To avoid any ambiguity, I changed the address to my friends’ home — closer and more logical than shipping a single pajama set across the country. That order was canceled as well.
Customer service agents genuinely tried to help but could not fix anything. I spoke with a supervisor who promised to run some kind of “re-evaluation” and told me she would email me the results. I had heard that such promises are sometimes made, but had never experienced it myself. Unfortunately, I don’t remember her name. There was no re-evaluation and no email. She simply brushed me off and lied.
She mentioned some “address mismatch.” I contacted my bank directly — they confirmed that all billing information is correct, exactly as shown in my account and in the screenshots I provided. I was also fully willing to change the payment method if needed. I have never made cancellations, suspicious orders, or anything even remotely questionable.
The next morning I called again. The agents tried very hard to help. I asked for a supervisor. His name was Anthony (possibly fake). He refused to provide a last name and behaved openly disrespectfully. He claimed they had sent me a paper letter explaining everything. I asked for a tracking number. I also asked how they supposedly mailed it to my home address if they claim they don’t trust that address as my billing address. Of course, no letter was sent, and none will ever arrive. They lie calmly and without hesitation.
It is very clear that this company is fully controlled by a rigid automated system that simply cuts off people who look “different” according to some internal script. There is no evidence that this system meaningfully reduces fraud. Professional fraudsters adapt, mimic approved behavior, and understand algorithms. Ordinary customers get caught randomly, as statistical outliers.
I will not do business with a broken site like this. The only response to such practices is to vote with your dollars. Otherwise, it will continue exactly like during COVID: first forcing people to stay home, now conditioning them to behave identically online.
I hear Bloomingdale’s is heading toward bankruptcy. If this is how they treat honest customers — that outcome is well deserved.

If I could give zero stars I would. Ordered shoes online but wanted to return in store. Nightmare. First staff had no idea where I should return an online order. I had to go to three different floors. Then when I finally get to the right place the rude customer service agent informs me that because I ordered from an online vendor, tgey woukd yave to return item to vendor then I woukd get my refund which woukd take at least two weeks. Nope. Will never shop there again. This is why Nordstrom is the place to shop.