Sainsbury's Reviews 

55,286
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Looking at 15,055 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally appreciate the wide variety of available products, making it very easy to find everything needed under one roof. People also frequently mention that delivery drivers are polite and helpful, ensuring home orders arrive smoothly on schedule. Shoppers consistently enjoy the competitive pricing and financial savings offered through loyalty card deals and special promotional events. However, some customers also noted recurring issues with short expiry dates on fresh items and fluctuating fruit quality. A few other people experienced occasional delivery problems or felt that certain everyday products are a bit too expensive.

What people talk about most

Product

Customers consistently note ambiguous experiences with product quality and availability. While many reviewers... See more

Staff

Reviewers mention ambiguous feedback about staff, highlighting a divide in customer experiences. On one hand,... See more

Delivery service

Clients share ambiguous opinions on delivery_service. While many consumers praise the courteous and helpful... See more

Quality

Consumers find quality to be ambiguous, with highly mixed experiences regarding product standards. On one... See more

Price

Users describe ambiguous interactions with price, as opinions are sharply divided regarding affordability and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I enjoy shopping at Sainsbury’s, Colne. Always clean and tidy, plenty of choice plus nectar points on my favourite items and not foods I don’t buy, like a lot of other supermarkets! Fresh fruit and ve... See more

Rated 4 out of 5 stars

Easy for parking good selection of items. Prices competitive. Staffing levels ok can be under pressure when busy. The one thing I would change is the way you use differing ways to compare. It feel... See more

Rated 4 out of 5 stars

Unfortunately completing an order for delivery can often be troublesome with’’ something went wrong at our end try again later’’ half way through my order. Once you get over this it’s fine but very ti... See more

Rated 4 out of 5 stars

We have been shopping at Sainsbury's regularly for many years. We have tried other supermarkets and Sainsbury's by far have more choice. I also find their huge range of products more helpful because m... See more


Company details

  1. Supermarket
  2. Convenience Store
  3. Grocery Delivery Service
  4. Grocery Store
  5. Online Food Ordering Service

About Sainsbury's

Written by the company

We make good food joyful, accessible and affordable for everyone, every day. Offering delicious, great quality food at competitive prices has been at the heart of what we do since our first store opened in 1869. Today, inspiring and delighting our customers with tasty food remains our priority. Sainsbury's App
Why not download the Sainsbury's Groceries app on Android or iOS and start your shop today.

Store Locator
Use our Store Locator to find one of our 600 supermarkets or 800+ convenience stores.

Our Website
Visit Our Website to view all our latest offers, in-season products, and to start your next shop. We also have lots of inspiration on our Recipes pages and a handy Meal Planner to save you time and money when planning your weekly meals.

Our Brands
Our focus on great value food and convenient shopping, whether in-store or online is supported by our brands – Argos, Nectar, Habitat, Tu, Sainsbury's Bank and Smart Charge.

Contact info

3.6

Average

TrustScore 3.5 out of 5

55K reviews

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3.6

All reviews

(55,286)

14,655 reviews in the last 12 months

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Rated 3 out of 5 stars

Self service Mishap

There are more and more self service kiosks. Recently a marked down product came up as full price on the kiosk. Called the attendant who revised the product. Unbeknown to me until the end of the experience, that the full price item was charged as well as the reduced price. Off to join another queue to have the transaction reversed. The money is still taken from my bank whilst a refund is processed. Bring back the cashiers I say!

20 August 2026
Rated 5 out of 5 stars

On line delivery

Over 2 years now having on line delivery never any problems, one or two out of stocks now and again but decent substitutions, No late deliveries drivers polite and helpful.

19 August 2026
Rated 4 out of 5 stars

We are usually very satisfied with both…yes

We are usually very satisfied with both products & service we receive as long term customers shopping weekly in the Leamington store. However not your fault and due to weather conditions we find the veg in poor condition generally, hopefully as the weather becomes more inclement things should improve.

20 August 2026
Rated 5 out of 5 stars

Shopping delivered on time

Shopping delivered on time. Prompt reminders to confirm delivery time. Items delivered were well picked specifically the vegetables and watermelon.

19 August 2026
Rated 1 out of 5 stars

Went to Sainsbury Molesey Sunday week…

Went to Sainsbury Molesey Sunday week and this guy smelt so badly of BO it was so offensive and over [powered the isle.I cant believe management allowed this
I tried phoning and management never answered so sent review.
I went in today same guy not as bad but smelt badly of BO !! come on if you need to be told you smell please tell them

9 August 2026
Unprompted review
Rated 3 out of 5 stars

Generally I have no issues , but !

Generally I have no issues ! But please look at bar codes !
Now we have to serve ourselves it’s really awkward that bar codes are placed awkwardly! Cakes , soft fruit and alike have bar codes on the top meaning they can run or get spoiled when flipping for the scan
Also hate the gaggle of staff that heard customers through the self serve tills like sheep !
Points are also off the boil compared to normal ! Really need to up your game !I shop with Sainsbury’s a lot as it’s close to work but I feel it’s loosing its spark.

19 August 2026
Rated 5 out of 5 stars

Sainsburys is an excellent company .

Sainsburys is an excellent company to deal with. I sit in the comfort of my own home and use their simple easily navigated site. My favourites are stored for easy access.
Sainsburys never fail to deliver on time and the delivery drivers are always friendly and helpful.
I will continue to use the excellent service provided by an excellent supermarket.

19 August 2026

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