Sahara BBQs Reviews 258

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 88 reviews, reviewers overwhelmingly had a great experience with this company. Many customers are highly satisfied with the products, frequently highlighting their excellent quality and robust build, noting that items like barbecues are sturdy and perform exceptionally well. The service received is consistently praised for being professional, efficient, and friendly, with many appreciating the quick responses and helpfulness of the staff. Reviewers also frequently commend the delivery service, noting its speed, reliability, and careful packaging, often receiving their orders sooner than expected. However, some people experienced issues with delivery times, reporting delays or incorrect items being sent, and a few mentioned receiving products with minor damage or design flaws, such as bent parts or wheels that did not function correctly. There were also instances where customers expressed dissatisfaction with the lack of communication regarding delivery updates or extended waits for specific accessories.

What people talk about most

Product

Customers consistently note positive experiences with product, often praising the quality and ease of... See more

Delivery service

Consumers find delivery service to be positive, with many praising the promptness and efficiency. Reviewers... See more

Quality

Reviewers highlight positive aspects of quality, with many customers impressed by the sturdiness and overall... See more

Service

Customers had positive experiences with service, often describing it as excellent, great, and first-class.... See more

Order

Reviewers mention positive feedback about the ordering process, highlighting how straightforward and easy it... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We recently opened up our Sahara BBQ after using it last summer, it had all been cleaned down and safely weatherproofed for the winter, however, we noticed that the bamboo trays were unfortunately c... See more

Company replied

Rated 5 out of 5 stars

Great product made even better with excellent customer service. Bought Sahara Patio heater 4 years ago and it recently stopped working. Replacement parts were very fairly priced, but after care and su... See more

Company replied

Rated 5 out of 5 stars

Hi, I had been trying to find some wheels for my calor provance gas heater, I tried a couple of suppliers of castor wheels but no luck until one of them give me the email of the UI Group in Irelan... See more

Company replied

Rated 5 out of 5 stars

We have the S350 and it cooks as good as it looks, we usually squeeze on enough for a family gathering (10-12) the warming rack is really handy, as are the side trays. I damaged my side trays an... See more

Company replied


Company details

  1. Manufacturer

Written by the company

Sahara BBQs are the leading BBQ manufacturers in Ireland, England, Europe, and USA. We are leading the way as wholesale BBQ suppliers providing innovative and quality BBQ products. Discover just how versatile barbecue cooking can be with our delicious and super easy recipes. We offer a wide range of BBQ products including patio heaters, portable BBQs, gas BBQs, portable gas fires, 2 burner plus, 3 burner oak BBQ, and so much more. Are you seeking a handy portable BBQ for on the go, well look no further than our BBQs for cooking on the move. Contact us with any questions that you may have.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

258 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good product

Good product, great price. After sales also top rate. Assembly a little fiddly, but nothing that perseverance does not beat.

3 May 2024
Rated 5 out of 5 stars

Great After Sales Service

My old mild steel vaporising bars had become rusty. Luckily Universal Innovations supply pretty much ass the spares you will need to have your BBQ looking like new and they supplied me with new stainless bars. Delivery took 4 days and I am ready to go again. Great service from a great company.

29 April 2024
Rated 5 out of 5 stars

Looked for grills for Sahara x350

Looked for grills for Sahara x350. They were out of stock.Informed by email that I would automatically be emailed when they were available. Notified 4 days later and completed the purchase by phone.Delivered two days later.Great service.

7 May 2024
Unprompted review
Rated 5 out of 5 stars

Looks great and good quality

We love our new BBQ. It was relatively easy to put together and feels solid. Being able to see the food cook through the glass is a bit different and looks pretty cool! Really good value for the money. Purchased ours in a sale!

30 April 2024
Rated 5 out of 5 stars

Ordered 2 different items

Ordered 2 different items. Both arrived in two days which was excellent. One part had some items missing. On reporting this the missing part again arrived within 48 hrs. Wry good service and thank you. Missing part supplied without any consultation, just a email. Thank you.

2 May 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic service with good…

Fantastic service with good communication, order dispatched on time and safely delivered, great product and easy to assemble with instructions included, took me around 1hour, another pair of hands would be helpful.
I would certainly recommend Sahara if your looking for a new gas bbq.

4 May 2024
Rated 4 out of 5 stars

Not bad, not great..

Not bad. Not great.

So, BBQ 3 burner bought last year, this is decent, not overly simple to put together but sturdy enough. I’d say it doesn’t quite crank to a level of heat I’d like, and is lacking that oomph to really do a high heat. Cooking parts all well made and solid. Pricing point is on reflection quite high, but they are all in the same ball park to be fair.

Separately bought griddle insert, would argue it’s a touch smaller than the circumference opening, not annoying enough to worry about. Again well made, and sears well enough.

Sahara is a relatively unknown brand, near enough justifies its asking price, has the standard features and a few ideas like drink holder front flap.. could just do with that extra oomph for searing..

3 May 2023
Rated 4 out of 5 stars

Great quality covers...

Great quality covers. However a little frustrating that both covers are exactly the same, 1 should be fitted to the size of the side table but would actually fit another bbq. With the price paid I was hoping for covers that fit my specific bbq.

3 May 2024
Rated 1 out of 5 stars

Sent the Wrong BBQ!

Sent the Wrong BBQ!

29 April 2024
Sahara BBQs logo

Reply from Sahara BBQs

Hi, we are sorry for this mistake, one of our customer case team will be in touch to sort this out

Rated 5 out of 5 stars

Bought the x 450 bbq and a number of…

Bought the x 450 bbq and a number of items such as stone plate, Sahara smoker box , fish basket, grill brushes etc . Very happy with quality of all items, the bbq is very good quality and cooks very well. I got what I paid for and delighted I spent the extra few quid to get a top class bbq. It looks well, easy to use and cooks a variety of foods . Glad I chose the Sahara over the other bbqs I researched.

29 April 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look