Sahara BBQs Reviews 256

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 88 reviews, reviewers overwhelmingly had a great experience with this company. Many customers are highly satisfied with the products, frequently highlighting their excellent quality and robust build, noting that items like barbecues are sturdy and perform exceptionally well. The service received is consistently praised for being professional, efficient, and friendly, with many appreciating the quick responses and helpfulness of the staff. Reviewers also frequently commend the delivery service, noting its speed, reliability, and careful packaging, often receiving their orders sooner than expected. However, some people experienced issues with delivery times, reporting delays or incorrect items being sent, and a few mentioned receiving products with minor damage or design flaws, such as bent parts or wheels that did not function correctly. There were also instances where customers expressed dissatisfaction with the lack of communication regarding delivery updates or extended waits for specific accessories.

What people talk about most

Product

Customers consistently note positive experiences with product, often praising the quality and ease of... See more

Delivery service

Consumers find delivery service to be positive, with many praising the promptness and efficiency. Reviewers... See more

Quality

Reviewers highlight positive aspects of quality, with many customers impressed by the sturdiness and overall... See more

Service

Customers had positive experiences with service, often describing it as excellent, great, and first-class.... See more

Order

Reviewers mention positive feedback about the ordering process, highlighting how straightforward and easy it... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We recently opened up our Sahara BBQ after using it last summer, it had all been cleaned down and safely weatherproofed for the winter, however, we noticed that the bamboo trays were unfortunately c... See more

Rated 5 out of 5 stars

Great product made even better with excellent customer service. Bought Sahara Patio heater 4 years ago and it recently stopped working. Replacement parts were very fairly priced, but after care and su... See more

Company replied

Rated 5 out of 5 stars

Hi, I had been trying to find some wheels for my calor provance gas heater, I tried a couple of suppliers of castor wheels but no luck until one of them give me the email of the UI Group in Irelan... See more

Company replied

Rated 5 out of 5 stars

We have the S350 and it cooks as good as it looks, we usually squeeze on enough for a family gathering (10-12) the warming rack is really handy, as are the side trays. I damaged my side trays an... See more

Company replied


Company details

  1. Manufacturer

Written by the company

Sahara BBQs are the leading BBQ manufacturers in Ireland, England, Europe, and USA. We are leading the way as wholesale BBQ suppliers providing innovative and quality BBQ products. Discover just how versatile barbecue cooking can be with our delicious and super easy recipes. We offer a wide range of BBQ products including patio heaters, portable BBQs, gas BBQs, portable gas fires, 2 burner plus, 3 burner oak BBQ, and so much more. Are you seeking a handy portable BBQ for on the go, well look no further than our BBQs for cooking on the move. Contact us with any questions that you may have.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

256 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Mini BBQ

Mini BBQ
Quick delivery, great choice of colours, prompt to answer any questions before we purchased.
We have bought before from Sahara and wouldn’t hesitate to buy again.
Thank you.

18 February 2026
Sahara BBQs logo

Reply from Sahara BBQs

Thank you for your 5 star review, we hope you enjoy using your mini bbq

The Sahara Team

Rated 5 out of 5 stars

A bright beacon

So helpful ánd friendly to deal we both topped off with. extremely prompt despatch and delivery (2 days from start to finish...well done).

14 February 2026
Sahara BBQs logo

Reply from Sahara BBQs

Thank you for your 5 star review

The Sahara Team

Rated 5 out of 5 stars

Wheels for calor provance gas heater

Hi, I had been trying to find some wheels for my calor provance gas heater, I tried a couple of suppliers of castor wheels but no luck until one of them give me the email of the UI Group in Ireland
I emailed them and they got back to me pretty quickly with the items I required, they sent them by courier and I got them in a few days
Very good service and reasonably priced including delivery
Just wanted to mention Karen and Elaine, thanks girls,
Patrick

5 February 2026
Unprompted review
Sahara BBQs logo

Reply from Sahara BBQs

Hi Patrick

Thank you for your 5 star review, we are so glad that you are happy with your purchase

The Sahara Team

Rated 5 out of 5 stars

Wrong product sent initially but brilliant recovery!

The wrong cover for BBQ was sent initially, but after one phone call to customer service the correct one was despatched and is a perfect tailored fit. Told not to return incorrect cover which saves so much hassle, so over all a great recovery by Sahara and a happy customer!

7 February 2026
Sahara BBQs logo

Reply from Sahara BBQs

Hi John

We are so happy we were able to rectify our error with your order, and that you are pleased with your new BBQ Cover.

The Sahara Team

Rated 5 out of 5 stars

Wrong order sent out (gas canisters for…

Wrong order sent out (gas canisters for portable BBQ) but once contacted correct order sent out immediately. Very quick response. Thanks

4 February 2026
Sahara BBQs logo

Reply from Sahara BBQs

Padraig

Apologies again regarding the mix up on your order, we are glad we were able to rectify the issue

The Sahara Team

Rated 5 out of 5 stars

X450 barbecue

My partner ordered us the X450 barbecue along with some accessories. Delivery was something like 7-10 days but it came the same week. Packaged really well and looks the part. A few extras were thrown in with our order which was a great surprise as we ordered one type of wood chips and received another to try for free which we had considered buying. You can just tell this is high quality.

4 February 2026
Unprompted review
Sahara BBQs logo

Reply from Sahara BBQs

Thank you for your 5 star review, We hope you enjoying your barbecue.

The Sahara Team

Rated 5 out of 5 stars

I think I’ve just about tried every…

I think I’ve just about tried every barbecue going The always seems to be a little niggles with everything but this one seems to tick all the boxes. We use the barbecue most days even in the winter even Christmas Day and after 12 months even the big names are nearing the end of the days in terms of build quality and quality of materials. The build quality of this barbecue is supreme and the burners have come away from the norm and the heat distribution is fantastic so early days yet that see how long it lasts but it’s looking like the best so far.

29 January 2026
Sahara BBQs logo

Reply from Sahara BBQs

Thank you for your 5 star review, we hope you continue to enjoy using your Sahara barbecue

The Sahara Team

Rated 5 out of 5 stars

I ordered online some parts for my BBQ…

I ordered online some parts for my BBQ and they arrived to me within a few days.

Great quality products - I have no hesitation in recommending Sahara to anyone.

Martin Johnson

18 January 2026
Sahara BBQs logo

Reply from Sahara BBQs

Thanks for the 5 star review

The Sahara Team

Rated 5 out of 5 stars

Great customer service

My barbecue order came quickly.
There was slight damage to part of the frame, nothing significant. Sahara were very apologetic and helpful in making things right.
Overall I'm very happy.

11 January 2026
Sahara BBQs logo

Reply from Sahara BBQs

Thank you for your review, we are glad that we were able to rectify your issue.

Rated 5 out of 5 stars

Good service

Ordered part for a Manhattan type gas fire which arrived promptly. No issues with ordering or the delivery. A professional service.

10 January 2026
Sahara BBQs logo

Reply from Sahara BBQs

Thank you for your 5 star review

The Sahara Team

Rated 5 out of 5 stars

My bbq blown to shreds and Sahara…

My bbq blown to shreds and Sahara delivered a new one within 2 days. Great service and very likely will buy a new Sahara bbq this summer

11 January 2026
Sahara BBQs logo

Reply from Sahara BBQs

We are glad that you are pleased with your new BBQ cover

The Sahara Team

Rated 5 out of 5 stars

Cooks as good as it Looks

We have the S350 and it cooks as good as it looks, we usually squeeze on enough for a family gathering (10-12) the warming rack is really handy, as are the side trays.

I damaged my side trays and the company had a set delivered within a few days in time for our Christmas eve dog walk and sausage bun - we fed 15-20 people.

We love ours - great product, great service, lovely people.

24 December 2025
Unprompted review
Sahara BBQs logo

Reply from Sahara BBQs

Hi Ian
We are glad you are so happy with your S350 and your replacement wooden side shelves .

The Sahara Team

Rated 5 out of 5 stars

Quick delivery

Quick delivery, original parts
Barbecue is like a brand new

20 December 2025
Sahara BBQs logo

Reply from Sahara BBQs

Thank you for your 5 star review.

The Sahara Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look