SafariBookings Reviews 

224
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 192 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly supportive staff and efficient local operators who respond promptly to inquiries, handle custom requests with high professionalism, and provide detailed travel planning assistance. Travelers note that the platform makes it remarkably easy to browse various providers, compare options, and seamlessly organize dream itineraries. Some reviewers were not happy with occasional communication gaps, operator quote limits, or specific tour itinerary shortcomings. Consumers mentioned experiencing delayed replies on certain occasions, restricted operator choices for quotes, and less than ideal wildlife viewing times during guided safari drives.

What people talk about most

Service

Users describe positive interactions with service, highlighting professional communication and prompt... See more

Staff

Consumers find staff to be positive, highlighting efficient, friendly, and informative agents who are always... See more

Response time

People report positive experiences with response time, highlighting prompt and efficient communication across... See more

Customer service

Reviewers highlight positive aspects of customer service, praising efficient, friendly, and informative... See more

Website

Reviewers express high satisfaction with the website, describing it as professional, intuitive, and very easy... See more

Reviews shaping this summary

Rated 5 out of 5 stars

There's a really wide range of safaris offered to choose from with plenty of information about them, but it was easy to narrow it down to what you're looking for and ask for quotes. We got very quick... See more

Rated 5 out of 5 stars

Fantastic interface with very clear advertisements from local tour providers. It gives the User day to day tour itineraries so I could compare easily between tour providers. Transparents on costs and... See more

Rated 5 out of 5 stars

Colin with Wayfairer was amazing. We have a very packed itinerary spanning across 4 countries. He ensured he listened to all our requests and made sure each one was accounted for. He also was patient... See more

Rated 5 out of 5 stars

I’m still to go on my safari, but I can’t rate the booking staff highly enough. They actually listened to my questions and requests. If you have tried booking with other operators like I tried,you wil... See more


Company details

  1. Tour Operator
  2. Tour Agency
  3. Travel Agency

Information provided by various external sources

Compare African safari holidays offered by 1,859 specialized safari operators. Find your perfect tour within minutes. Best price guaranteed!


Contact info

4.8

Excellent

TrustScore 5 out of 5

224 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(224)

200 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent Customer Service from the Complaints Department

First of all, I'd like to make it clear that hiring a service from one of the agencies listed on SafariBookings doesn't guarantee that the agency is honest. SafariBookings presents the agencies to you, but again, this doesn't guarantee that the agency is honest and that you won't have problems with them.

That said, yes, SafariBookings is a great tool for researching and connecting with agencies. Unfortunately, my last experience with an agency listed in SafariBookings portfolio was unpleasant.

However, I've contacted SafariBookings complaints department to ask for help. SafariBookings support was excellent and decisive in resolving my case. I strongly believe that if it wasn't for SafariBookings mediating and demanding a solution from the agency, the agency wouldn't have solved the problem.

9 January 2026
Unprompted review
Rated 5 out of 5 stars

They were super responsive

They were super responsive and available for all questioning! The booking process was flawless. We will be there next month, hoping the safari experience is just as great!

8 January 2026
Unprompted review
Rated 5 out of 5 stars

Customers needs are considered at all Times

From the moment I was contacted I felt heard and understood. I prefer communicating through what's app messaging and email and this was adhered to, I love that I was asked to share my likes and dislikes and a little about who I am so that Claire could structure. A trip that would be perfect for us.
This was a gift for my husband and the girls were absolutely fantastic in going the extra mile by sending me a printable itinerary. If my Safari is as seamless as the booking we are sure to have the best time.
My budget was considered , I was given options and a great info pack on what I need to do before leaving ie visa , medication for malaria etc.

3 December 2025
Unprompted review
Rated 5 out of 5 stars

Perfect partner for safari experience in Kenya

James of Fabrics of Adventure was able to answer all my questions, help me in building my dream trip to Kenya and give me every necessary tips to enjoy our holidays. The perfect partner for travelling to Kenya. I will be able to give a better feedback as soon as we come back.

2 December 2025
Unprompted review
Rated 5 out of 5 stars

Quality leads with return on investment

We have been working with Safaribookings for a few years now, and it has become a lucrative lead generating platform for us, offering quality leads and whilst costly, it offers a positive return on investment for us. The support we receive from them is also great, we enjoy working with the team. The website is full of rich content, I strongly recommend working with them

31 December 2025
Unprompted review
Rated 5 out of 5 stars

Safari Bookings - A Trusted Partner in Our Business Growth

We at Serengeti Smile are very proud to be working with Safari Bookings. Since the day we joined this platform, we have seen our business grow consistently and significantly. Today, we can confidently say that around 75% of our bookings come through Safari Bookings, which shows how powerful and reliable this platform truly is.

Safari Bookings is not only effective for business growth, but it is also a very safe and trustworthy platform for customers. Before allowing any tour operator to join, they carefully verify all required government documents, including tax compliance, which builds strong trust between operators and travelers. This process protects customers and maintains high standards across the platform.

Their support team is excellent. Whenever we need help, they respond quickly and professionally. Even in situations where fake or unfair reviews appear, Safari Bookings is always ready to assist. When we provide the necessary documents and proof, they handle the matter fairly and transparently.

Safari Bookings is truly a platform you can trust — for tour operators, customers, and anyone involved in the safari and travel industry. We highly recommend Safari Bookings to travelers looking for reliable operators and to tour companies who want to grow their business with confidence.

We are grateful to be part of the Safari Bookings family and look forward to many more successful years together.

Albert - Owner and Managing Director

22 December 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look