I've used Russells' on a number of occasions and every time I'm very impressed with the speed they dispatch my order. The items are always well packed and protected, I've never had any problems. Th... See more
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Review summary
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I have used Russells on a number of occasions, and have nothing but praise for them. Their packaging is second to none, I have so far received nothing damaged. Delivery time, from order to receiving i... See more
The service from Russell's is wonderful , a rapid delivery time from point of order. We've never had any breakages the team pack everything so well. The price point is good compared to other sites, de... See more
My order was sent to the wrong address, but the error was dealt with very promptly and I received my parcel very soon after. I am very happy with the service provided by Russell's, and understand th... See more
Company details
Written by the company
British supermarket in Torrox Costa importing over 2500 lines.
Contact info
Avenida el Faro, 29793, Torrox Costa, Spain
- 674511909
- Shop@russells.es
- www.russells.es
4.8
Excellent
810 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 25% of negative reviews
Typically replies within 24 hours
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Thank you very much
Thank you very much Russel's team, very happy with your service. Happy New year to you all
30 December 2025
Great delivery to portugal
Great delivery to portugal. Will keep using Russells British Store, they are excellent.
3 January 2026
Super good service
Super good service. Recieved my order the 2 business days. Will buy again for sure!
9 January 2026
Unprompted review
Love the products and ordering is easy…
Love the products and ordering is easy and delivery quick
30 December 2025
Great products, better exprience
Couldn't be happier with my purchase! Everything arrived perfectly.
31 December 2025
Good selection and delivery
Good selection and they package goods well.
Buena selección y empaquetan bien los productos.
16 June 2025
brilliant goods
brilliant goods, well wrapped and boxed and very fast delivery and brought up stairs to door
26 December 2025
Great shop with a fabulous choice of…
Great shop with a fabulous choice of goodies
23 December 2025
Unprompted review
2 working days from ordering to…
2 working days from ordering to delivery - excellent service.
29 November 2025
Just great! No complaints.
Definitely my number 1 choice for getting UK products in Spain.
They have an excellent selection, and though I wish it was cheaper that's just the reality of importing from the UK! In any case, compared to other shops online, the prices are very competitive. The shipping costs are also very reasonable, and much more straightforward than I've often found to be the case.
Beyond that, on a couple of occasions I've had to get in touch with their customer service team (once because I messed up my order and another time because I had a query about the site), and on both occasions they were really pleasant, helpful and efficient. They really put in the effort to get things sorted, and they made me feel like they definitely value their customers.
Unreservedly, highly recommended.
11 December 2025
Unprompted review
My first order was great.however not…
My first order was great.however not such a good experience with my second order.
The 2 nd order hasn’t arrived as yet.
I ordered again from them because of my previous experience.
However the cost of delivery was extortionate, £60.
Ridiculous!!
I will not be using them again
John
25 November 2025
Brilliant service
Brilliant service, the packing is phenomenal. Always shop here for items that I can’t find locally. Used their service about 5 times previously, this time delivery was slow, not the fault of Russells, but a local delivery dealer.
25 November 2025
Quality service!
Fast delivery. Everything well packed. They received my message about a change of delivery address. Smooth transaction. Recommended!
30 November 2025
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