I've used Russells' on a number of occasions and every time I'm very impressed with the speed they dispatch my order. The items are always well packed and protected, I've never had any problems. Th... See more
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Review summary
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Reviews shaping this summary
I have used Russells on a number of occasions, and have nothing but praise for them. Their packaging is second to none, I have so far received nothing damaged. Delivery time, from order to receiving i... See more
The service from Russell's is wonderful , a rapid delivery time from point of order. We've never had any breakages the team pack everything so well. The price point is good compared to other sites, de... See more
My order was sent to the wrong address, but the error was dealt with very promptly and I received my parcel very soon after. I am very happy with the service provided by Russell's, and understand th... See more
Company details
Written by the company
British supermarket in Torrox Costa importing over 2500 lines.
Contact info
Avenida el Faro, 29793, Torrox Costa, Spain
- 674511909
- Shop@russells.es
- www.russells.es
4.8
Excellent
811 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 25% of negative reviews
Typically replies within 24 hours
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Quick answer
24 February 2026
Absolutely no problem with the way our…
Absolutely no problem with the way our order was actioned or with the goods when we received them.
I would have given 5 stars but the GLS delivery was hopeless. I arranged for the delivery to be made to a specific Parcel Store which was confirmed by GLS who then tried on 2 occasions to deliver to my home address before eventually delivering to a completely different Parcel Store.
Whilst Russells cant be responsible for GLS, perhaps they should consider using more efficient delivery companies.
28 February 2026
faster than expected delivery
1 March 2026
Excellent service with very quick…
Excellent service with very quick delivery.
I have one suggestion for their website ( not a criticism ). a search bar would be really helpful, in my opinion
2 March 2026
Excellent service from Russells & GLS
Excellent service from Russells & GLS. Long may it continue.
22 February 2026
Products and service first rate
Excellent choice of products, placed order on a Sunday and it was delivered on Tuesday, so therefore a prompt and satisfactory service was given.
1 March 2026
Best Service Ever
The service from Russell's is wonderful , a rapid delivery time from point of order. We've never had any breakages the team pack everything so well. The price point is good compared to other sites, definitely my go to store for Brit specialities ............ I only lament that chilled goods cannot be delivered but that is not a big deal and I do understand why..........Thank You
25 February 2026
An amazing range of products
An amazing range of products. Very well packed and an incredibly fast delivery.
24 February 2026
Fantastic service all round
Fantastic service all round. They have a great selection and delivery is quick and packaged very securely. Customer service is also fantastic and helpful.
8 February 2026
Great service and very fast delivery.
Up to five day delivery quoted and I received my order in two days! The prices of products were not excessive in comparison to what you'd now pay in the U.K. and the ordering process was very simple. I had a couple of questions before placing the order and customer service was excellent, but remember to check your junk 'mail for their replies! Delivery charges can seem steep but, to give you an example of costs, I was sent 50 teabags for Christmas, which cost the sender about £12.50 in postage. These teabags were stopped at customs and I had to pay more that €13 in fees! Lastly, the items were extremely well packed. All in all, I'm very happy and will place future orders with Russell's.
4 February 2026
This company hit all the buttons
This company hit all the buttons
Range excellent
Prices ,good
Delivery , well packed and very fast with GSL
6 February 2026
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