Really poor rugs. The ends arnt in a straight line there very wonky look awful . Trust pilot needs to update their website so you can upload pictures . Really expensive for the quality light weight an... See more
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See what reviewers are saying
Just fabulous - the site is easy to navigate the choice incredible. Quality superb. My husband does not have much ‘vision’ of what something will look like so I ordered a sample. Came very quickly,... See more
Ordered 3 separate runrugs on Monday morning, and they were at my door Wednesday lunchtime. Great job especially living in the North of Scotland. Fitted 2 of them already and I am very impressed wit... See more
First class speedy service. They were happy to supply our hall runners in a personalised size. They acknowledged email with a telephone call to confirm our requirements. We were kept updated on th... See more
Company details
Written by the company
We offer FREE delivery/shipping and FREE, easy returns on all orders - Worldwide! What makes runrug.com unique is that our hall and stair carpet runners are available in multiple different lengths and widths and we have over 500 different designs. With our first class customer support, superb quality assurance, fully tracked shipping service, choice of multiple different lengths and various widths, over 14,000 positive reviews & a 30 day free returns policy........runrug.com really are the World's market leaders for any length carpet runners.
Contact info
84A FREEMAN STREET, DN32 7AG, GRIMSBY, United Kingdom
- 01472 287044
- help@runrug.com
- www.runrug.com
4.1
Great
16K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 62% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
On time and just what I wanted
12 October 2022
Reply from runrug.com
Hi Mrs Watson, Thank you for your positive review and we're happy to see you're happy with your order. We hope to see you again soon! Thanks again, Runrug
Fantastic quality soft rug
Fantastic quality soft rug.
Quick delivery
Very reasonable price and excellent choices of size
Highly recommend. Will definitely be using again
22 October 2022
Reply from runrug.com
Hi Tessa, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! We look forward to seeing you again soon! Runrug
excellent website
excellent website, lots to choose from.
easy to place an order, delivered in a few day.
12 October 2022
Reply from runrug.com
Hi Mrs Jennings, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! We look forward to seeing you again soon! Runrug
Great product and timely delivery
20 October 2022
Reply from runrug.com
Hi David, Thank you for your positive review and we're happy to see you're happy with your order. We hope to see you again soon! Thanks again, Runrug
Delivered on time although I haven’t…
Delivered on time although I haven’t opened the carpet yet as I’m having new carpet fitted, I’m sure it will be perfect for the hallway.
20 October 2022
Reply from runrug.com
Hi Julie, Thank you for taking the time to review our service! We're happy to see the delivery was fast and look forward to seeing you again soon! Thanks again, Runrug
Ordered on Thursday and was delivered…
Ordered on Thursday and was delivered on Monday and after being a bit apprehensive about ordering from a picture without seeing the product I am over the moon with both quality and colours.
17 October 2022
Reply from runrug.com
Hi Alison, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! We look forward to seeing you again soon! Runrug
Reply from runrug.com
Hi Julia, Thank you for your positive review and we're happy to see you're happy with your order. We hope to see you again soon! Thanks again, Runrug
FIRST RATE SERVICE,VERY PLEASED WITH MY…
FIRST RATE SERVICE,VERY PLEASED WITH MY PURCHASE,WILL NOT HESITATE TO TO BUY IN THE FUTURE.
17 October 2022
Reply from runrug.com
Hi, Thank you for taking the time to review our service! We're delighted to see you've had a positive experience shopping with us - we work hard to bring a high level of customer satisfaction and appreciate the comments! Thanks again and we hope to see you again soon! Runrug
Reply from runrug.com
Hi Fahera, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! We look forward to seeing you again soon! Runrug
Absolutely gold star standard service
Absolutely gold star standard service. Didn't know they had changed name and spoke to someone on the phone who was very helpful. Standard of carpet runners are 5 star despite the increase in cost well worth the money
6 October 2022
Reply from runrug.com
Hi Susan, Thank you for taking the time to review our service! We're delighted to see you've had a positive experience with our Customer Support Team and you're pleased with your purchase- we work hard to bring a high level of customer satisfaction and appreciate the comments! Thanks again and we hope to see you again soon! Runrug
Made to measure runners
I ordered a 14ft runner for my hallway. It was showing as out of stock, but I rang them & was told it had just come in. It was very easy to order on- line & I loved using their device for visualising how it would look in my house before I ordered it. Delivery was very quick & I am pleased. I wish more companies would offer rugs made to whatever size you needed. The office were also very helpful.
19 October 2022
Reply from runrug.com
Hi Ann, Thank you for taking the time to review our service! We're delighted to see you've had a positive experience with our Customer Support Team - we work hard to bring a high level of customer satisfaction and appreciate the comments! Thanks again and we hope to see you again soon! Runrug
Ideal mat for my porch
This outdoor crescent shaped mat looks great in my open porch. It's good quality and will last years and years as the last one did.
19 October 2022
Reply from runrug.com
Hi Marian, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! We look forward to seeing you again soon! Runrug
a very nice product
a very nice product and efficient service the website was easy to use
17 October 2022
Reply from runrug.com
Hi, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! We look forward to seeing you again soon! Runrug
Order and delivery easy and quick.
Order and delivery easy and quick.
Only problem is getting rug to lay flat after being rolled,
nice thick rug
19 October 2022
Reply from runrug.com
Hi, Thank you for your positive review and we're happy to see you're happy with your order. It may take a few days for the runner to lay completely flat after being rolled for transportation. We recommend rolling the runner the opposite way and storing somewhere warm for a short period. If you have any more trouble with this, please don't hesitate to reach out to us at help@runrug.com where we will be glad to assist. We hope to see you again soon! Thanks again, Runrug
A good runner for hallway.
18 October 2022
Unprompted review
Reply from runrug.com
Hi Michael, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! We look forward to seeing you again soon! Runrug
Great carpets
Great runners, love the design. Well packed and easy to layout with the non slip mats
15 October 2022
Reply from runrug.com
Hi Calli, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! We look forward to seeing you again soon! Runrug
A good variety of rugs available in the…
A good variety of rugs available in the colours that I wanted. Reasonable prices too. Was given a date for delivery and it came 2 days earlier.
13 October 2022
Reply from runrug.com
Hi Pauline, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! We look forward to seeing you again soon! Runrug
tidy
it took a long time to get here but was well worth the wait looks great when its laid
17 October 2022
Reply from runrug.com
Hi David, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! We always try our best to ship items as soon as possible, however, the item you ordered was on back order with an expected delivery date of October, due to us awaiting stock. We're glad the stock was able to arrive in time to meet the estimated delivery. We look forward to seeing you again soon! Runrug
Very good product
Very good product. Particularly liked the way you could order the size to fit the area needed. Looks good and is surprisingly springy to walk on. Have another on order.
18 October 2022
Reply from runrug.com
Hi Colin, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! We look forward to seeing you again soon! Runrug
very pleased with rug
17 October 2022
Reply from runrug.com
Hi Alan, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! We look forward to seeing you again soon! Runrug
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