Hhstairrunners Reviews 19

Fantastic service and quick delivery

Fantastic service and quick delivery. Had my stair runner and landing carpet delivered in 3 days after ordering.

Great service and quality material. I also ordered a set of pre-cut underlay which saved me time.

Super happy with my stair runner. It looks great, and finishes off my staircase. Nothing overcomplicated, just good quality and a nice upgrade to the space. Glad I went with HH Stair Runners and would recommend them without thinking twice.

Really surprised by how nice this was, it has completely improved my home for such an affordable price, I’m delighted.

I’ve already recommended this to so many people. Thank you!!!

Great quality and easy to fit. Would definitely recommend if you’re doing a DIY project

So pleased with our stair runner. The quality is excellent and it has completely transformed our staircase. Ordering was simple, delivery was quick, and the finish is perfect!

Ordered a sample almost a month ago. Not dispatched, no answers to emails, nada. Terrible!

Bought the small 50cm stair runner which is lovely for my small terraced house stairs. They did me a separate piece for my small landing too. I did have to do a bit of chasing up. My feeling is that they are a little busy and disorganised but I did get my products (maybe this is a 2nd business income?) They definitely are not scammers as they even sent the 2nd package (piece for landing and stair underlay/grips) out before I paid the money. Overall I am very pleased. Thanks HH

Such a gorgeous runner, the quality is fab and i'm so in love. Give them 3 or so weeks for delivery, I imagine they make them to order. I added the pre cut underlay and grippers too which were such a time saver.

Item not recieved and no one is responding to me. I wish I never bothered...
Now I need to buy one elsewhere and raise a claim with FCA.

so so happy with our recent order, after ordering I read the reviews and was apprehensive so I emailed them and got a reply within 24 hours reassuring me of my order timeframe and an update with progress. was delivered within the timeframe too.
Really happy!

Ordered my stair runner on the 27th October. It’s now the 13th of November and I’m still waiting. Customer service is non existent, you will never hear a peep from them.
The worst customer service I’ve ever experienced.

Ordered and ghosted bought through shop pay . item didn't arrive ans emails ans contact numbers no reply . these thieves need reporting

Felt I should review as like others thought I’d been scammed initially. Stair runnner arrived today (2weeks after ordering) good quality and packaged well.
Customer service …..I think they need to hire an admin assistant. Young company so a learning curve, but worrying for customers when ordering as no response via email, text and phone calls.

Ordered on the 22/10, no delivery, doesn’t respond to texts or emails. Claiming back through bank

Ordered a stair runner underlay gripper rods and landing carpet… As soon as I ordered it felt something was wrong I read the first reviews calling this company “scammers” and instantly thought I had lost my money even tried to get my money stopped through the bank…. Today everything has arrived from this company with fantastic quality I think if anything there customer service is not the best and my order has taken 2 1/2 weeks to arrive but it has and iam very pleased with everything

Do not use this company!

Thank god I only ordered samples which they failed to send, I only paid postage but it’s not the point. Don’t answer phone, don’t respond to emails, complete scammers

I bought runner on 31.08 and do not receive it up to 12.09. they do not answer phone no replies for emails messages. Just waste of time scummer that it!!!!