Rugvista Reviews 

Im sorry that i have been unable to come to any aggreement with this company ( they have now closed my case) thanks for the rotten faulty rug you sent that cost £135.00. Yesterday i handed into charity shop. Be very very aware and read all negative reviews of this company before purchasing. Lots of reviews truly awful. I have contacted Trustpilot on a number of times for them ro look into this, but the same reply the 4.6 rating they say is fair in their opinion. I tried to explain if you are purchasing a rug from this company and their customer service was ok, that would be fair. But you are dealing with a company that are sending faulty and in some cases the wrong rug and then expect you to go and buy new packing ( my rug was 8ft long). Buy another rug,when they recieve, they will send a replacement, inspect the faulty rug and then maybe refund you! ( this should take around 4 weeks) great. The reason i have not done this i have read all the 1 star negative reviews and many saying they have not been refunded. Anyway i have screenshot this review just incase trustpilot take it down like they did on my last review. In the new year i will be forwarding pages of negitive feedback that i have printed off and my full horrible time i have endured with this company to a couple of very respected television consumer experts so they can look alot deeper in Rugvista and hopefully this might help to protect further victims.

My carpet arrived poorly packed part of the rug I purchased was exposed.The carpet was dumped on my doorstep by UPS.The carpet was shipped from Sweden through Denmark and Germany before reaching me,I have sent Emails together with photographs and also part of the carpet foundation is poking up.Also the appalling packing and as of yet no reply.Two words sum this company up Disgusting and Appalling.

The product was much lower quality than I expected. It’s very thin and the pattern looks like a printed design. For this price, you can buy a real rug. It’s so thin that it doesn’t even stay flat on the floor.

Venus rug
It has a nice design and colours, but the quality is extremely poor. I ordered a 250×350 rug, and its composition does not look at all like the one in the picture. It is very synthetic and very thin. I’m quite disappointed with this brand.

Got an email from rugvista saying I’ll get my rug on Thursday but UPS delivered on Monday while I wasn’t home. The tracking says they will deliver again on Tuesday. But on Tuesday I found out the rug was delivered to “Beautina” on Monday afternoon at around 1 pm while I was home. Drove 5km to get the rug but realized the rug was damaged quite seriously. The customer service was nice and at first promised to track the package but we managed to find it from “Beautina” through google map ourselves, and later customer service didn’t reply my message about the damage asking if any chance for discount.

Perfect combination between price and quality. The rug is beautiful and fits perfect in our living room.
I've received it folded wich surprise me because I expected it rolled. I guess it will be flat after some days of use, but still this is the point that make me rate with four stars instead five.

Timely updates, good quality, interesting designs! fast delivery. Super happy with my new purchase!

Thank you for the great rug. Everything matches the description. I'm very pleased.

Good quality product. I am happy with my purchase.

Beautiful rugs. Good packing, punctual delivery.

Scam! They keep the money but don’t confirm receipt, don’t reply to emails, and don’t answer the phone.

I have reached out more than 5 times over email and instagram - NO REPLY!

We are not happy with our (almost €400) order.

It came in a folded bag (a 240 X 340 rug) folder (not rolled). It such a shame. I have never seen this. Now it has been 1 week later and I can still see the folds in the carpet. Absolutely horrible!

I ordered a beautiful carpet. The first time the shipment went missing. When I contacted Rugvista they promptly shipped a second carpet to me at no cost. Despite bad luck on the first item, communication was smooth and their action was fast. The carpet is beautiful, looks as on picture if not better!

Great customer support

There was an issue with a return going missing. Alexandra communicated proactively throughout the process while the figured out what went wrong. In the end they provided a resolution I was happy with

Highly recommend Rugvista rugs. The rug itself is thick, high quality wool and cotton, and the handicraft is beautiful! You can tell the rug was handmade with love. I love that it's ethically made, that and the material makes the higher price 100% worth it. Delivery was also fast. Would buy again :))

Excellent quality rug with unique design. I would buy again and recommend it 100%

Please use another delivery service, don’t use UPS. I have been asked to write this review cuz my package got delivered but it didn’t. I still don’t have it. It’s somewhere but I don’t even know where. UPS said they came but I wasn’t home. I was home. They just didn’t come. Worthless. I want another rug if I like this one (once I have it) but I’m not ordering again if delivered with UPS. Customer service from Rugvista is good. They called UPS and HOPEFULLY i get the package this Monday. Let’s see.

The color of the rug I ordered was completely different from the one I received.