Royal Caribbean Cruises Reviews 

The cruise was generally fine food just ok, this was on the independence of the seas we did a back to back cruises from 4th October to the 16th October 2025, while we were on board we did a bit of gambling we lost a bit on both cruises, because we had spent a certain amount while gambling they gave us a gift certificate to get a cheap cruise, we got this certificate and we're told to take it to the on board guest next cruise reservations and pay £150 and it would make it official so we did this, And then we we get home we can phone a certain royal Caribbean number and try to book a cruise. When we got home I checked my bank account and found that they had charged my account with the £150 but had charged me a further £150 twice which i did not give them permission to take, I have tried to get the money back but all I get from them is it's none refundable, I have lost patience with royal Caribbean and will never travel with them again.

We went on our first cruise last year to the caribbean with Royal Caribbean cruise. We were hooked so we booked another for 2026. We were informed of changes in port destinations due to unrest in Haiti which is acceptable because of the cause for concern to guests safety. However, they changed two of our ports and the ports they have changed to are two ports we visited on our first cruise April 2025. We contacted RB by phone and email only to be told we would have to pay an admin fee to change our booking to another cruise. Well I am sure some would understand our disappointment !! We have already visited the two replacement ports and do not want to visit again as we were only there in April 2025. RB are not budging on this and I feel their customer services has let them down so we will never book again with them in the future. Has anyone else had the same issue? I certainly will never recommend RB to anyone after experiencing their lack of customer care and understanding of our situation.

We took a 3 Day Cruise on the Royal Caribbean (RCL) ship Wonders of the Seas. The ship itself is an engineering wonder! It’s fantastic! How RCL bills you for services and excursions is a different WONDER….and not the good type! Let me start - first, we (my wife and I) purchased a drink package before we sailed for approximately $600. The very first drink I ordered came with a surcharge because depending on the Bartender serving you there’s a limit on the cost of the drink of either $14 or $16 dollars per drink! So preordering the drink package is a complete ripoff if you’re going to average say 5 -6 drinks per day per person because you’re really on the ship for 3 days but RCL charges you for 4 days. Second, we purchased an excursion for the first port. We went the Hideaway Beach. The charge on the website on board was $75 PP but we were billed $144 PP. I didn’t notice that until we returned home and checked the invoice that RCL provided. So I called RCL and I was informed about “Dynamic Pricing”! Let be honest - Hideaway is a beach on an RCL Private Island. There’s no way the cost should have increased that much even if you accept their “Dynamic Pricing” excuse! Another ripoff! And third, we purchased some jewelry at the EFFY store on board of the ship, the people assisting behave as they are giving you a great discount off of the Retail Price. They also promised to provide a certificate for each item purchased which they never did! So when we returned home my wife contacted the EFFY HQ in New York. At that point she discovered that we were dramatically overcharged for the items! The items were on sale on the EFFY website and the person that my wife spoke with said that the people at the Wonder of the Seas store should have known that! Well let’s call that ripoff number 3 during our cruise! For full disclosure, EFFY is providing a refund for the difference but it, unfortunately, has to go through RCL so it will take longer! Bottom line, RCL is ripping people of while you’re on the ship, in our opinion! So as the expression goes “Buyer beware!”

I booked a cruise to take my two adult children on a cruise and I went through royal Caribbean website and this is what happened the names that I entered were wrong had to call and fix and it was very difficult then 2 days later was informed they charged me 2 times once through Affrim and once on CC so I had to call back customer service to find out how I was charged for this cruise how do you put your CC in and get charged another way after 2 different times with customer service which I hate they said its all straight but who knows very frustrating to book a cruise and have to go through customer service to get things straight. Fix your website.

They deserve an absolute 0 horrible experience my first curse with them and I would never spend another 1$ on them I’m disgusted with the whole experience and how my family was treated and robbed left and right for absolutely non sense if you want to be over sold and under delivered please by all means book with this disgusting cruise line I could go on for days about my experience but I’m at a loss for words at this point just plain disgusting this place need to be shut down

We have booked a cruise for next September and thankfully only paid our deposit . The entire itinerary has reversed and replaced La Rochelle with ….. cherbourg !!! We don’t get as long to visit Paris . They apologise for the inconvenience . Great
Purpose of this is to warn people not to book spain and france cruise as the itinerary has not changed on the website and really Cherbourg is not Bordeaux !!

Extremely misleading and borderline deceptive. I specifically checked whether a drinks package was available for a 3-night cruise, was led to believe it was, booked the cruise, and only after booking was told by phone that drinks packages are not available on 3-night cruises. This crucial restriction is buried deep in obscure FAQs and not made clear at all upfront. Because it was a last-minute booking, we can’t get a refund — and everything is charged in USD on an Australian booking. Our “short break” has now become outrageously expensive just to have a few drinks. If I could give less than one star, I would.

Terrible customer services. When I booked the cruise my wife was pregnant. As she was pregnant she is not allowed to drink. The sales agent on the phone said they had an exemption for people who can't drink. This was the reason I booked the cruise. Then when I called to ordered the drink package for myself. The agent said there policy has changed and that they cannot honor their own policy as it has changed.

Some good...some bad
Entry time...excellent
Room...excellent

You are only allowed to bring 12 cans of soda on board...but the options for drinks are flavored disgusting water...coffee/tea/hot chocolate...no juice for breakfast.
They are forcing you to buy a drink package...which is not worth it in cost and what you get.

Food is so recycled...If it's not consumed...Breakfast will go in with lunch and dinner...and so on-lunch dinner and breakfast...dinner the same. Food was very bland.
1st excursion was canceled during the cruise with no app notification. When I asked about it I was told a letter was mailed to my home...but I am forced to use the app for communication. We picked another one that was no where on the same level.
Really a waste of money. It was not for the full time...we were returned back early.

Parking across from port shows $14 day on your site...but when you arrive and in a long line behind you I was told $18 a day.
There was no announcement for the 1st day off...was told by cleaning room attendant to just wait...but then when we decided to go out anyway...we had to run and almost missed the bus.

You give close to $19 a day for each person in the room for gratuity. About $342 total...then asked the day before to give more...
The announcements in the room did not work until the final day.

Royal Caribbean has consistently provided disappointing service. Our experiences have shown the company to be profit-driven rather than customer-focused. During the COVID-19 pandemic and global lockdown, Royal Caribbean refused to cancel and refund our booking, requiring us to cancel ourselves and pay associated fees or forfeit the entire amount. Additionally, although we paid in USD, the company issued the refund as a credit in NZD, resulting in a further financial loss.

When we eventually rebooked and secured a guaranteed ocean-view balcony, we were notified—just two weeks before departure—via a “do not reply” email that our cabin had been changed to a balcony with a 50% obstructed view. When I contacted customer service, they declined any negotiation and stated that this was “the risk you take.”

Based on these repeated issues, I will not book with Royal Caribbean again. Their policies and customer service practices indicate that revenue is prioritized over customer experience.

I recently came back from a 4 days cruise in general I love it, we have a lot fun and the staff was great, food was great, price and activities also great, I only have 2 complaints. One, they won’t let you purchase your pictures after the trip, we took a lot around the ship and even did a photoshoot, but I wasn’t aware that I won’t be able to purchase our pictures after and that’s a very big disappointment. Two: Why you guys are allowing the smoking area to be in the main pool?! The ship has a designated adults only area, why the smoking area is not there? Please, change this, is not fair that kids and families have to deal with that. Thank you.

Sailed last year on one of their ships Brilliance of the Seas. Staff onboard were nice and so was the food and activities. They were able to help us cancel a shore excursion for another one on board and said we’d get a refund. The issue was actually getting the refund…Refund never came so I reached out to customer service a few weeks after the cruise (some time January) via phone to be told the refund is on its way in 10 business days and to contact them again if we don’t get the refund. Reached out to them via email in September and took a very long time to get a response but I wasn’t in a rush. A few back and forth emails over the span of months and was told recently there’s no record of a refund and that the physical tickets have been thrown away because the cruise happened over a year ago.. Partly my fault for waiting so long to follow up about the refund but you’d think such a big cruise line would keep track of these things digitally and follow through on their word. Other than that and pushy sales reps in jewelry store, the cruise wasn’t too bad. Will definitely keep this in mind though and will likely not be booking with royal again.

Side note: the arcade had some games but almost all of the games didn’t work and we were charged on our cards without actually getting to play unfortunately. ):

Horrible expirence. We bought a gift card of $250. And our charges were about $450. We were expecting it to take out automatically as we had to put our information of our cruise in before. Nope. After spending about 2 hours on the phone with customer service. Apparently it has to all be on 1 card. So we aren't able to use our gift card. What a scam royal. Never again will we book with yall.

Dont read reviews here.. its always some people who are not satticfied out of million cruise tourists.. The ones who are happy do not write reviews.. so i decided i would do it.. i was on 3 RCCL cruises Adventure Symphony and latest odyssey of the seas.. all was great.. top notch.. food was super.. rooms clean and super.. staff super friendly..

We've been loyal Royal Caribbean cruise clients for about 15 years. So it was very surprising when we were treated the way we were. After booking a trip and later realizing we wouldn't be able to make the cruise, we asked if we could rebook a later cruise. We were told that would be impossible and we had to take our originally booked cruise or lose our deposit of $600. We told the representative that would be impossible and that we were very disappointed in RC. The rep was extremely rude and uncaring. About a week later, RC called us to ask about the experience and wanted to know what they could do to fix the situation. We were pleasantly surprised and said we could take a cruise the following year if they could apply our deposit. He said that would not be a problem and said he would call back later that evening to see which cruise would fit us. We were delighted that RC had called us back and wanted to make us happy. However, he never called us back. So we called RC and they said they had no record of any call and became very accusatory as if we had made up the phone call. We spend well over an hour trying to explain to their customer service rep(s) what happen to no avail. Considering the amount of money we've spent over the past decade plus with RC we felt we should be getting better service. We were even told they didn't care about the amount of time we had been loyal passengers that it was simply their policy. We've decided there are many other cruise options, and we will certainly be traveling on their ships and will never set foot on a RC ship again.

If I could give zero stars, I would.

I booked this cruise 10 months ago, expecting to receive proper reminders for the final payment. The first email in October went straight to my spam folder, and the second one, which I finally received on 3 November, had a confusing title —
“Notice of Balance Due for Reservation ID: 8728922 LEE AN 17 JAN 2026.”
There was no clear warning that my booking would be cancelled if payment wasn’t made immediately.

Then, without any notice or final reminder, they cancelled my trip the very next day (4 November) and kept my $200 deposit. My family and I were extremely disappointed after planning this holiday for months.

When I called the resolution team, they were rude and unhelpful, and one staff member even hung up on me, saying there was nothing they could do.

This feels like a tactic to keep people’s deposits through vague and misleading reminder emails. A simple “Final notice – booking will be cancelled in 24 hours” message could have prevented this.

Very disappointing experience — I’ll never book with them again.

The ship I took call VOYAGER OF THE SEAS. Be careful when you make booking, the room is old and the ship layout very strange. Evenytime you want to access front of the ship from back of the ship. you need to go 4/F walk from back to front. Also, the onshore tour some are pricy and short time for visit. One tour I join to visit Pompeii but only have 1 hour spend in Pompeii. And 30 min spend in a tourist shop, wasting my money. Also, they won't get in touch with you even you leave a negative comment in the survey.

We just completed a 8 day 9 night cruise on the Oasis of the Seas that with port's of call of Curacao, Aruba, DR, and Coco Kay. All in all the cruise, the staff and the food was good, we had a suttee and was Star class which is always very good, nothing disappointed us here. However, the ports of call changed due to a medical emergency, we went to Falmouth Jamacia to drop off a very sick crew member which I totally understand, the Captain changed our Curacao port time and we headed there, then we entered the front end of Tropical storm Mellissa, this slowed us down and the Captain cancelled our port stop in Curacao all together. When I went to Customer Service they stated we missed the port due to weather, which is hot the truth, we missed the port due to a 10 hour differtion to Jamacia. RC is trying to keep this very low key, other cruisers were given credit for their cruises up to 50% when they went to Customer Service and threw fits, that isn't me. I called RC 3 times and spoke with their post cruise desk about this, a case opened and they keep telling me weather, but they will continue to research and get back to me. Honesty is always the best way to handle issues, RC is this case hiding behind the truth.

Due to unforeseen circumstances, I was unable to attend and requested a refund. Royal Caribbean refused, citing their “non-refundable” policy, even though the service was never rendered.

I submitted a dispute with my bank and contacted Royal Caribbean in writing, including formal complaints through the BBB, yet their response was to uphold their policy rather than address the fact that the cruise did not take place.

It is disappointing that a company of this size refuses to offer a refund when the service is clearly not received. I hope Royal Caribbean reviews their policies for situations where customers cannot use the service and responds more fairly to future disputes.