Rock Machinery Reviews 

1,417
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 135 reviews, reviewers overwhelmingly had a great experience with this company. Consumers consistently praise the incredible power and robust build quality of the machinery, noting that all products handle tough jobs effortlessly. Buyers frequently mention the exceptional customer support and friendly staff members who are always ready to assist with technical questions. Though some consumers experienced frustrating delivery situations, such as unannounced package arrivals or logistics managed entirely by third-party couriers, the general feedback remains very positive. Additionally, a few reviewers pointed out occasional assembly challenges, poorly fitting components, or noticeable outdoor wear like rusting bolts over a long time.

What people talk about most

Product

People report high satisfaction with the product, describing it as a powerful and well-made machine that... See more

Quality

Customers felt high satisfaction regarding product quality, noting that equipment is solidly built, very well... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising prompt arrival times, helpful... See more

Service

Consumers find service to be positive, highlighting professional, friendly interactions and efficient... See more

Staff

Users describe positive interactions with staff, frequently highlighting the knowledgeable and patient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was a bit worried going for the 12t splitter after having used the 22t in the past but it’s surprised us all and hasn’t faltered on anything yet. Great machine, great customer service, fast delivery... See more

Rated 5 out of 5 stars

From the start the team were helpful when I was asking questions. Ordering was trouble free and they exceeded my expectations on delivery. The machine itself, the 22T Venom log splitter is fantastic... See more

Rated 5 out of 5 stars

Bought the CVR-85 for its compactness and transportability. Chipper arrived securely packaged, on time and all ready to go. Pre-sale inspection and setup appears to have been thorough, which is critic... See more

Rated 5 out of 5 stars

Great service. Venom 12t electric splitter was delivered exactly on schedule, and was well packaged on a pallet. The machine went straight to work in the timber shed splitting ash and beech to top u... See more


Company details

  1. Manufacturer

Information provided by various external sources

Rock Machinery offers high quality garden and forestry machinery, with a friendly and knowledgeable service. Rock Machinery Ltd is a well established machinery supplier that has built up an enviable reputation over the last 8 years. We pride ourselves on our commitment to provide a professional and speedy service at all times, whilst maintaining the highest quality of work. All of our machinery is readily assembled, tested and ready to work when it reaches your door.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(1,417)

122 reviews in the last 12 months

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Rated 3 out of 5 stars

Swift delivery, significant frustrations

Swift deliver of our seed spreader. But it was a sod to assemble, not accurately machined, and so we had to go to B&Q to get some longer screws. Instructions poor. And for over £200 we really would expect to have a cigarette lighter socket adapter included. Works adequately.

24 April 2026
Rated 5 out of 5 stars

Easy to place the order and good support

Easy to place the order and the delivery was excellent.
Just the right size log splitter to do the job and easy to store without taking up to much room.
Excellent service, if you have a problem with the splitter, let them know.

26 March 2026
Rated 5 out of 5 stars

It is only when problems arise that a…

It is only when problems arise that a company is able to show it's true qualities. Elice when above and beyond when a delivery company let them down. She was proactive in chivvying the delivery and when that failed she ordered a replacement to be sent out, all the while maintaining excellent communication. Impressive

3 April 2026
Rated 5 out of 5 stars

Log splitter

Great company to deal with, rang and emailed to let me know when the splitter would be delivered, machine is great and at a good price for the size and specification and more than exceeded my expectations , would deal with the company again

8 April 2026
Rated 5 out of 5 stars

Harrow from Rock Machinery

From inquiry of which I had several questions and Cara was very helpful! To delivery the whole experience was very easy and trouble free. The harrow that I brought is well made and robust for the job it’s required to do.

30 March 2026
Rated 4 out of 5 stars

great machine good comms

great machine good comms. Only 4 stars as just missed out on forthcoming offer (within 2weeks and machine still unused at that point) but would not include me in the offer. All good but leaves a sour taste.

28 February 2026
Rated 5 out of 5 stars

Excellent firm to deal with

I contacted the company twice by phone before placing my order I found the customer service to be very helpful and answered all my questions and made me feel confident about ordering from them. The order was delivered on time by a very polite and helpful driver and I would be happy to buy from this company again.

30 January 2026

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