Got a Halo Play 4k hard wired by Halfords. The device doesn’t record anything struggles to stay connected to mobile phone. Been online chat to Gopal but the same thing starts a chat then nothing, whic... See more
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Review summary
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Reviews shaping this summary
I didn't get off to the best of starts with my Road Angel as the first operator on the 16th February could not get my device to sync at all. After 9 days I got home early enough to catch the technical... See more
Company replied
I’d just bought a RoadAngel PureOne device, but was having some difficulty with the setup. When I called the helpline, my call was taken by Donna. She guided me through the remaining steps, and wa... See more
Company replied
Very useful help from Alex in Tech services in sorting out my Halo Play 4K Dual Cam which would not produce a picture. He spoke to me on the phone and after the conversation he also sent me a manual... See more
Company replied
Company details
Written by the company
Road Angel – Smarter Driving Starts Here We design and deliver some of the UK’s most advanced and reliable road safety devices, trusted by drivers for over 25 years. Our technology combines precision GPS with one of the UK’s most comprehensive, continuously updated safety camera databases — helping you stay informed, protected, and in control on every journey. We’re proud to support safer driving across Britain, and we’re always listening to our customers to improve what we do. If you’ve had an experience with Road Angel, we’d love to hear from you. Please consider leaving your contact details with your review so we can thank you personally and support you further if needed.
Home of the 3 Year Warranty!
3 Year Warranty
All Road Angel products — including speed awareness devices, dash cams, and car stereos — come with a full 3-year warranty as standard. For our speed awareness range, you can also benefit from a lifetime warranty with a subscription, giving you long-term peace of mind.
Contact info
Unit 3A Rani Drive, Basford, Nottingham, NG5 1RF, Nottingham, United Kingdom
- 0330 320 3030
- sales@roadangelgroup.com
- www.roadangelgroup.com
4.1
Great
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 40% of negative reviews
Typically replies within 2 weeks
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The dash cams are expensive but have a…
The dash cams are expensive but have a good reputation and extended warranty, what I object to is the inflated costs of the hard wiring kit and SD cards. I bought the dash cam only to find the accessories are a rip off and what’s more they are camera specific so you can’t use an off the shelf hard wire kit. Also you have to pay postage over and above the cost of the accessories.
I understand that you need to make a profit, but these prices are shameful .
16 July 2026
Unprompted review
Reply from Road Angel Group
Hi Gary,
We're sorry to hear about your experience and appreciate your feedback.
Our team has tried to contact you yesterday and again today to discuss your concerns. When you're available, please get back to us and we'll be happy to see how we can help and work towards a resolution.
Kind Regards,
Road Angel Team
I still have one of the original Pures
I still have one of the original Pures. Great bit of kit and Donna in sales has been absolutely brill over the years.
The 2 cameras seem to work but my old fingers have fun connecting up to them.
16 July 2026
Unprompted review
Reply from Road Angel Group
Hi,
Thank you so much for your 5-star review and for your continued support over the years! We're delighted to hear you're still using one of the original Pure devices and that it's served you well.
We'll be sure to pass your kind words on to Donna—she'll be pleased to hear your feedback.
If you ever need any help connecting to your cameras or have any questions, please don't hesitate to get in touch. We'll be more than happy to assist.
Kind Regards,
Road Angel Team
Rubbish miss lead and rude staff the…
Rubbish miss lead and rude staff the road angel is a big scam and is not worth the money just for the record you offend but never forfill the free mounth without the card details the dsar is been gone threw and we may also counter sue
16 July 2026
Unprompted review
Reply from Road Angel Group
We are sorry to hear that you feel this way.
As stated in our Terms and Conditions, the free one-month subscription is available once you enter your payment card details. Unless cancelled before the trial ends, the subscription will automatically renew at the standard monthly price.
As a gesture of goodwill, our team provided you with the free one-month subscription without requiring you to enter your card details.
During your interactions with our staff, you became abusive towards four members of our team. This type of behaviour is not tolerated. We are currently investigating the incident, including the alleged use of racial stereotypically names and profanity, which are a serious legal and prosecutable matter and may have legal consequences.
We remain committed to treating all customers fairly and respectfully and expect the same courtesy to be shown to our staff.
We will be formally respond to your Data subject access request within the lawful period.
Got a Halo Play 4k hard wired by…
Got a Halo Play 4k hard wired by Halfords. The device doesn’t record anything struggles to stay connected to mobile phone. Been online chat to Gopal but the same thing starts a chat then nothing, which isn’t nice sat in a hot car whilst he’s gone shopping or wherever he/she has gone! So be cautious and warned before purchasing! Update: quick response from customer services and now all sorted!✔️
10 July 2026
Unprompted review
Reply from Road Angel Group
Hi Michael,
Thank you for updating your review and for giving us the opportunity to resolve the issue.
We're really pleased we were able to get everything sorted for you and that your Halo Play 4K is now working as expected. We truly appreciate your patience while we worked through the issue together.
If you ever need any further assistance, please don't hesitate to get in touch—we're always happy to help.
Kind Regards,
Road Angel Team
Very useful help from Alex in Tech…
Very useful help from Alex in Tech services in sorting out my Halo Play 4K Dual Cam which would not produce a picture. He spoke to me on the phone and after the conversation he also sent me a manual for the Dashcam which was very helpful. A great service from Road Agel and much appreciated.
8 July 2026
Unprompted review
Reply from Road Angel Group
Hi,
Thank you so much for your review!
We're delighted to hear that Alex was able to help get your Halo Play 4K Dual Cam working again and that the follow-up manual was useful. It's great to know you were happy with both the phone support and the overall service you received.
If you ever need any further assistance, please don't hesitate to get in touch—we're always happy to help.
Kind Regards,
Road Angel Team
Quickly resolved an issue by sending…
Quickly resolved an issue by sending out a new memory card. Good customer service.
6 July 2026
Unprompted review
Reply from Road Angel Group
Hi Richard,
Thank you for your review!
We're delighted to hear that we could resolve the issue quickly by sending you a replacement memory card. Your kind feedback means a lot to us.
If you ever need any further assistance, please don't hesitate to get in touch!
Kind Regards,
Road Angel Team
Fantastic customer service…
When ever I've needed to contact the company about an issue with my speed camera device they have gone out of their way to help. I felt that they took the issue seriously and tried to talk me through to try and fix the problem. If this wasn't successful then I was asked to return the device. Straight away a dispatch label was emailed to me. A couple of days later I received an email from them to say that the parcel had arrived and the item was been looked at. Within 3 or 4 days they sent another email to say that they had repaired the item and posted it back to me. They even told me the name of the courier and that it would arrive the next. Sure enough it did arrive the next day.
My thanks to other team of the team:- Umar, Alpesh, Gopel , Bhairav and Alex, well done guys
4 July 2026
Unprompted review
Reply from Road Angel Group
Hi Alan,
Thank you so much for your fantastic review!
We're delighted to hear that you had such a positive experience with our team. Your kind words and support mean a great deal to us, and we're pleased we were able to get your device repaired and returned to you quickly. We truly appreciate your custom and look forward to helping you again in the future.
Happy to help!
Kind Regards,
Road Angel Team
Alex was very kind and helpful dealing…
Alex was very kind and helpful dealing with my query and quickly resolved the issue for me. He even did a follow up call to me to make sure that the resolution had been carried out and that I was happy. Very impressed with him.
3 July 2026
Unprompted review
Reply from Road Angel Group
Hi Kevin,
Thank you for your wonderful 5-star review! We're delighted to hear that Alex was able to resolve your query quickly and that his follow-up made such a positive impression. We'll be sure to pass your kind comments on to him.
We really appreciate your support. If you have any further questions, feel free to reach out!
Kind Regards,
Road Angel Team
Great service…
A first customer service who are very helpful and knowledgeable and sorted out my order very quickly
First class service
25 June 2026
Unprompted review
Reply from Road Angel Group
Hi Charles,
Thank you for your fantastic 5-star review!
We're delighted to hear you found our customer service helpful and knowledgeable, and that we were able to resolve your order quickly.
We really appreciate your support. If you have any further questions, please don't hesitate to get in touch—we're always happy to help.
Kind Regards,
Road Angel Team
Alpesh Pawar from customer service…
Alpesh Pawar from customer service deserves praise, he was very helpful in assisting me to set up my Pure Sync.
Thank you.
2 July 2026
Unprompted review
Reply from Road Angel Group
Hi,
Thank you for your review!
We're delighted to hear that Alpesh Pawar was able to assist you with setting up your Pure Sync. We really appreciate your kind words and your support.
If you have any further questions, please don't hesitate to get in touch—we're always happy to help.
Kind Regards,
Road Angel Team
Disappointing
Staff very helpful and professional but restricted by company policies.
I would have preferred a 3 year deal but apparently only available to existing customers ( I am one) but about 90% more expensive than my purchase 3 years ago. I would have been happy to sign up to 3 year deal at 3 times the 1 year rate.
I am now retired and driving a lot less. Unlikely I'll renew.
25 June 2026
Unprompted review
Reply from Road Angel Group
Hi Ray,
Thank you for taking the time to leave us a review.
We're pleased to hear you found our staff helpful and professional. We also appreciate your feedback regarding our subscription options and will take your comments on board.
Thank you for your support, and if you ever need any assistance, please don't hesitate to get in touch—we're always happy to help.
Kind Regards,
Road Angel Team
Fantastic assistance from Manoj helping…
Fantastic assistance from Manoj helping me set the device up, he made it so simple.
it's not often you get service like this. really recommend these guys.
1 July 2026
Unprompted review
Reply from Road Angel Group
Hi Paul,
Thank you for your wonderful review! We're delighted to hear that Manoj was able to help make setting up your device simple.
We really appreciate your support and recommendation. If you have any further questions, please don't hesitate to get in touch—we're always happy to help.
Kind Regards,
Road Angel Team
Waste of time and money
Waste of time and money, not only their devices are quite expensive, it also comes with a expensive subscription that you can set up just fine online, nice and easy. If you do change your mind and want to stop the subscription, you need to call them, wait 3 business days on hold to speak to someone to then have the confirmation that your subscription has been cancelled, you receive an email confirmation a week later stating the same thing, then your subscription carry on just normal next month! Now I need to call them again and spend hours on waiting to speak to someone to probably end up eventually contacting my bank to sort this, as their “friendly” team couldn’t care less about your money!
28 June 2026
Unprompted review
Reply from Road Angel Group
Hi Claudiu,
Thank you for taking the time to share your feedback, and we're sorry to hear about your experience.
Our team has now been in touch with you to confirm that your recurring subscription has been cancelled, and there will be no further recurring charges.
We sincerely apologise for the inconvenience caused and appreciate you bringing this to our attention. If there's anything else we can assist you with, please don't hesitate to get in touch—we're always happy to help.
Kind Regards,
The Road Angel Team
Excellent customer service
Very easy and straight forward to work with Road Angel customer service. When my SD card was playing up they were very easy to contact and helped troubleshoot the problem.
9 June 2026
Unprompted review
Reply from Road Angel Group
Hi Anastasia,
Thank you for your review! We're delighted to hear that our customer service team was able to help resolve the issue with your SD card. We appreciate your kind words and support.
We're always happy to help if you need anything else.
Kind Regards,
Road Angel Team
Dont do it
The whole management structure and culture of Road Angel is not for the benefit of the customer.
The service agents (2 out of 3) are arrogant beyond belief and dictate to you the contents of their computer screen.
The all seem able to read, in pretty good English for the South of India ( presumably) but actually do not appear to have a decent understanding of how the App works nor are they able to trouble shoot.
I ended up having to delete and reinstall the App 4 timed before they realised it just wasn't going to work.
For the amount of money being charged for a subscription to the data I would of expected far better and somehow being able to contact some one in the uk.
Verdict- If you can avoid buying one then do so!
You will get hounded to death by the sales guys and not listened to buy customer service.
In the true Indian call centre style you cannot escalate the problem nor speak to a superior.!!
23 June 2026
Unprompted review
Reply from Road Angel Group
Hi Neil,
Thank you for your feedback.
Following your review, our support team contacted you directly and we are pleased that your technical issue has now been resolved. We have also carried out a detailed review of your experience and have taken your comments seriously, particularly regarding communication and troubleshooting.
Our UK Head Office has attempted to contact you to discuss your feedback further and to ensure your concerns are fully addressed. Unfortunately, we have not yet been able to reach you, but we will continue trying. Alternatively, please feel free to contact us at a convenient time and we would be happy to discuss the matter further.
We value all customer feedback and are committed to continually improving our service.
Kind Regards,
Road Angel Support Team
No help available
I rang the help line and listened to all the available options before selecting desired option and immediately was transferred back to options selection.
I tried the chat help but was referred to the telephone help number and chat ended. Not even worth 1 ⭐.
22 June 2026
Unprompted review
Reply from Road Angel Group
Hi Trevor,
Thank you for your feedback. We'd like the opportunity to look into this for you. Could you please send us your contact number and email address via private message so that a member of our team can get in touch and assist further?
We're always happy to help.
Kind Regards,
Road Angel Team
Had problems connecting to wifi.Rang…
Had problems connecting to wifi.Rang Halo help line.Gopal was very patient and resolved my problem.
19 June 2026
Unprompted review
Reply from Road Angel Group
Hi George,
Thank you for your 5-star review! We're pleased to hear that Gopal was able to resolve the Wi-Fi connection issue and provide the support you needed.
If you have any further questions, please don't hesitate to get in touch. We will be happy to help.
Kind Regards,
Road Angel Team
Alex Mangli helped me today a great…
Alex Mangli helped me today a great deal as i could not for the life of me connect my iphone to the dashcam, he was quick and to the point, very polite and resolved my issue within around 6 mins as i had to change passwords etc.. if only there could be more advisors like him around the world would be a better place
17 June 2026
Unprompted review
Reply from Road Angel Group
Hi,
Thank you for your review! We really appreciate your support and are pleased to hear that Alex was able to help you get connected.
Your kind feedback is greatly appreciated and will be shared with Alex.
Kind Regards,
Road Angel Team
Fantastic customer ‘after sales’ service
My Road Angel SD card was only 8 weeks old when ‘card corrupt’ came up on my Road Angel Guardian Dash Cam. I contacted Road Angel and Alpesh Pawar emailed me asking for some details. I explained what had happened and send evidence of purchase date etc. He emailed me back to say my claim was being reviewed and then that a new SD card was being delivered. There was no hanging about waiting - he was very swift in replying. I have received my replacement card and cannot recommend both Road Angel and their customer service department highly enough - especially the agent, Alpesh Pawar, who dealt with me. He is an asset to the company. *****
16 June 2026
Unprompted review
Reply from Road Angel Group
Hi,
Thank you for your wonderful review! We really appreciate your kind words and are delighted to hear that Alpesh was able to assist you quickly and efficiently.
Your feedback will be passed on to Alpesh, and we thank you for your continued support. If you have any further questions, please don't hesitate to get in touch — we're always happy to help.
Kind Regards,
Road Angel Team
information received quickly and…
information received quickly and problems sorted, polite operative.
12 June 2026
Unprompted review
Reply from Road Angel Group
Hi Richard,
Thank you for your review! We're delighted to hear that you received information quickly and that your issue was resolved promptly. We really appreciate your support.
Kind Regards,
Road Angel Team
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