Riviera Travel Reviews 

Abby, the Riviera agent I spoke to was very helpful and sorted out the holiday efficiently and catered for all our requirements.

Very friendly and efficient service from Abby.

Had to book by telephone as there seemed to be a problem with booking online. Member of staff, Linda, was very helpful and had my booking completed with no hiccups. She explained everything clearly as she went along.

Booking process- Customer service prompt and professional . If this continues I will be very pleased.

incredibly friendly & helpful staff who are able to offer first-hand advice & recommendations based on their own holiday experiences.

During our recent signature tour in Kenya, one serious incident — which I believe carried antisemitic undertones — completely overshadowed our holiday.

Midway through the trip, a particular couple repeatedly avoided sitting near my wife and me, instead calling other group members over to join them. When I attempted polite conversation, the gentleman ignored me. I raised this with the guide, who dismissed it as a minor disagreement.

A few days later, before a game drive, I asked the couple why they were behaving this way; they denied everything. When we boarded the Land Cruiser, the guide immediately assumed we were at fault and demanded we leave the vehicle. We refused, and she rearranged the seating.

By the final morning, most of the group had stopped speaking to us entirely. The guide made no meaningful attempt to address or de‑escalate the situation, which should have been handled early.

Given my visibly Jewish appearance and my wife’s significant mobility issues, and with no other explanation offered, I believe antisemitism may have contributed to how we were treated. This behaviour has never occurred on any of our many previous tours, and it appears the guide lacked the skills to manage and resolve the issue appropriately.

We were able to speak to 2 intelligent, customer focused people after a waiting half an hour to speak to a person. We value all people we deal with at Riviera Tours and cannot fault any issue. It was a pleasure to speak to 2 people rather than AI. I always value people over systems.

Telephone booking customer service with Lisa was excellent, thorough and well presented.

Very helpful staff helped with issues that could not be resolved online.

Fantastic location, tour, itinerary, and pace. Door-to-door taxi connection worked well. Flights with Ryanair were fine (although an hour delay on return but no great shakes). Hotel Portici in Riva Del Garda was superb, brilliant location on a café-lined square just yards off Lake Garda. Even though I had the smallest of the 55 rooms it was immaculate. The staff were excellent too (including receptionist Leonardo incredibly managing to source me a doctor for an unexpected medical issue).
Tours were varied and all of high quality including a dedicated tour guide on two of the trips. Venice, Verona, Dolomites and Trentino all included and all beautiful. Guide Kate de W was vastly experienced, organised, and ensured everything ran smoothly (even dealing with a malfunctioning coach with little or no disruption to the group).
My one quibble with this escorted tour was the tour group of 22 were split across four hotels. However the 10 added minutes for pick-ups and drop-offs at the beginning and end of each day wasn't an issue. The 22 guests returned to the UK via three different airports; Gatwick, Manchester and Stansted. The folk travelling back Gatwick and Manchester had to be at Verona airport at 6:30am and the rest of us going to Stansted didn't have to be there until 4:40pm. This issue was the guide went with the 6:30am folk leaving the rest of us leaderless for a number of hours. We had to check out of the hotel by 10am and then mooch around in 36C heat for three hours or so until the bus turned up. It was very hot. The problem that occurred to us while waiting was 'what do we do if the bus doesn't turn up or the flight is cancelled as our tour host has gone home?'. Fortunately things went fairly smoothly (apart from the hour delayed flight) but we felt quite vulnerable over this period as the leader of our support network was zipping over the Irish Sea and unable to help if something had gone wrong.
Brilliant holiday though. Thanks.

Booked on line and website very easy to follow with comprehensive information. Cabin selection good with clear display of availability. All arrangements confirmed by e mail with guidance of additional information to be submitted e.g. passports, optional excursions. Tour itinerary clearly laid out.

We have just returned from a fantastic Douro cruise on the Riviera Rose. Everything was first class.
Sarah our cruise Director was brilliant and went above and beyond to make our trip special. Every member of staff on the ship was very friendly and helpful.
Our cabin was lovely (though a bit on the small side)
The food and drink selection were excellent.
Really good excursions with excellent local guides.

I recently went on my first European river cruise with a family member and due to low water levels the whole trip was impacted. However, I can't praise Riviera enough for how they responded. That is the measure of a company when there is a problem. I have just booked another trip with them and am fully confident that it will be amazing.

Prior to making my fifth booking with Riviera, I received an email from them advertising 10% off 2027 and 2028 bookings. I mentioned this to the booking agent and was told this is incorrect and I should have not received the email. I was however given 10% off as part of the welcome home scheme. I would have received this anyway. Surely I should have received the advertised discount plus the welcome home discount. If anyone else books for the first time for 2027 or 2028 and receives the advertised 10% discount, then this rather devalues the welcome home scheme.

This is our third booking with Riviera Travel .The previous two were very well organised and we had wonderful holidays.
Yesterday's booking via telephone and the staff member was extremely helpful answering all our questions fully and giving advice on appropriate cabins for our needs.
We can recommend Riviera without any hesitation

My mother booked a holiday with Riviera as she is 84 and they offered a door-to-door service, with a taxi to and from the airport. Unfortunately, on the return journey there was a change of taxi company (which wasn't communicated to my mother). The taxi driver was supposed to be there at Arrivals holding a sign, however, he wasn't there. Instead he called my mother, but she didn't get the call. She called the taxi number on her information sheet, but they couldn't help her, then she tried to contact the tour operator, but her phone ran out of battery. My mother was stranded at Heathrow airport on a Sunday evening, 160 miles from home, so ended up having to get a taxi herself, at great expense. We contacted Riviera about this, but they wouldn't cover the cost, as they said that it was my mother's fault for not picking up the phone call from the taxi driver.

Our booking experience was all straightforward. We had telephoned the office with a couple of questions beforehand and staff were helpful and knowledgeable. Hope the holiday will be just as excellent!

Excellent customer service - can’t wait for our trip. Riviera are an absolute excellent company