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Riverford Organic Farmers Reviews 

20,609
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 1,468 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the exceptionally fresh and delicious organic produce, noting that the vegetables taste vibrant, natural, and full of wonderful flavor. People also deeply appreciate the friendly delivery drivers who arrive promptly, alongside the convenient eco-friendly packaging that gets easily recycled. Customers often mention how helpful the included recipe booklets are for cooking new meal ideas. However, some customers also noted frustrating issues with spoiled, damaged, or missing items upon delivery, which negatively impacted their initial experience. A few people additionally mentioned difficulties navigating the online ordering system when trying to modify their regular purchases or manage account details.

What people talk about most

Product

Customers had positive experiences with product, noting that the organic fruit and vegetables are remarkably... See more

Quality

Clients share positive opinions on quality, consistently highlighting the exceptional freshness and delicious... See more

Delivery service

Consumers find the delivery service to be an excellent and reliable experience. Reviewers frequently... See more

Service

Reviewers mention positive feedback about service, expressing deep appreciation for the professional,... See more

Order

People report positive experiences with order, highlighting the ease of placing and modifying items weekly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Referred by a friend. Riverford is brilliant , such a clever set up with all packaging recycled or reused. The fruit & veg is of top quality, with a choice of things that I can’t get locally . Als... See more

Rated 5 out of 5 stars

It’s great to have fresh vegetables all without chemicals or other nasties. Excellent variety and superb taste, all gracing your table and the ability to feed the family healthy. Delivery is withi... See more

Company replied

Rated 5 out of 5 stars

I was referred to Riverford by a friend, as I have serious gut issues & wanted to treat it as kindly as possible. I haven’t looked back! I absolutely love all the Riverford produce & delight in trying... See more

Rated 5 out of 5 stars

Since becoming a Riverford customer I have simply enjoyed knowing that whatever I buy from them is giving my body the best chance with the organic products supplied by them. Fruit and vegetabl... See more


Company details

  1. Supermarket
  2. Fruit and Vegetable Store
  3. Grocery Delivery Service
  4. Organic Farm
  5. Organic Food Store
  6. Seasonal Goods Store

Written by the company

The Riverford box scheme began when Guy Singh-Watson started delivering vegetables locally to 30 friends in Devon. We now deliver for free to over 50,000 homes around the UK by our team of drivers. Visit www.riverford.co.uk to buy groceries from our award winning online organic farm shop and box scheme. Seasonal vegetable boxes, fruit, meat, milk, eggs &; more. Delivered from our farm to your door. We work closely with small-scale growers, offering fair prices and long-term support through our ethical Supplier Charter. Beyond delivering veg boxes, our aim is to inspire people to enjoy seasonal produce through a wide variety in seasonal fruit and veg, recipes, tips, and videos. Join the thousands of homes today to live life on the veg.

Riverford Organic Farmers

Written by the company

Fresh, Seasonal & 100% Organic
We really know our onions. We’ve been growing them (and everything else) organically for 30 years. Our iconic seasonal veg boxes promise unrivalled flavour: from the carrotiest carrots to the sweetest tomatoes.
Delivered for free from our farm to your door
No couriers – just your friendly local veg team. No need to be home; just tell us where to leave it, and we’ll do the rest. There are no hidden fees or subscriptions.
80% Less Plastic
On average our veg boxes contain 80% less plastic than the supermarket equivalent. For more information visit: https://www.riverford.co.uk/ethics-and-ethos/thoughtful-packaging

Guaranteed Ethics

Award-winning ethics you can trust.

Award-winning ethics you can trust.
We’re 100% organic and certified by the Soil Association, the UK’s largest organic certification body. We have also won a few awards, including The Observer's Ethical Product of the Decade.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

21K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 86% of negative reviews

Typically replies within 2 weeks

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4.7

All reviews

(20,609)

1,415 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Don’t know really just fancy making…

Don’t know really just fancy making soup and my way brings out the nature of your products

4 July 2026
Riverford Organic Farmers logo

Reply from Riverford Organic Farmers

Hi Niel,

Thank you for sharing your thoughts with us.

It sounds like you're enjoying your Riverford produce, and great that you're producing lots of nourishing soup.

We look forward to seeing you again soon.

Rated 5 out of 5 stars

Lovely produce and great service

Lovely produce fresh, organic and seasonal
My delivery driver Josh goes above and beyond to make sure everything is right
I would recommend Riverford to anyone looking for good quality fruit and veg

10 July 2026
Unprompted review
Rated 4 out of 5 stars

Excellent tasting veggies

Fresh, organic, quality and tasty vegetables, worth the extra pennies. I taste tested against shop bought 'organic' and you can definitely tell the difference. Shops blatantly lie to maximize profits.
One criticism, if veggies ordered do not arrive ( due to poor quality), it would be better if they would make contact so that you can order a replacement rather than receving nothing.
Apart from this, I recommend this company to everyone.

27 June 2026
Rated 1 out of 5 stars

Either your drivers are underpaid

Either your drivers are underpaid, or they simply don’t care. Every time they come here, they leave the gate wide open, it’s very unsafe, especially im this area we live in. Please make sure your drivers close the gate after leaving the property. Im concerned of this behavior, because they dont do this in other premises. Thank you.

10 July 2026
Unprompted review
Riverford Organic Farmers logo

Reply from Riverford Organic Farmers

Thank you for making us aware of this and I can also see that you have kindly contacted us directly. We are look into what had happened so that we can ensure that we 're getting it right every time and that the gate is closed properly behind us.
We understand how important it is to close gates behind us for safety, so will look into this as a matter of urgency, thank you again for getting in touch with us about this matter.

Rated 1 out of 5 stars

So frustrating website..

So frustrating website... I've spent over 45mins placing an order and then they asked me to sign in. Unfortunately I had to reset my password and I lost the order!!!
Over £60.... I really can't be bothered to go thru it all again... Sorry River ford you've lost me!!!

8 July 2026
Unprompted review
Riverford Organic Farmers logo

Reply from Riverford Organic Farmers

Hi Kim, thank you for your review and the feedback about the order being lost when you were having difficulty logging in - we appreciate you letting us know.

I apologise for the frustration. We'd love to deliver to you again and hope that we can make the ordering process an easy one. We're also very happy to take your order over the phone if it helps.

Thank you again for your feedback; we're always grateful to hear where things haven't gone smoothly so that we can look into where we can improve.

Rated 5 out of 5 stars

Blown away

Just received my first fruit and veg box from Riverford. Blown away by the quality of the produce! Friendly delivery, eco friendly packaging (even an option to return the cardboard boxes) and generous quantities.

7 July 2026
Unprompted review
Rated 5 out of 5 stars

Christmas once a fortnight!

What an excellent find this company was! They're not the cheapest, but you get what you pay for. The fresh fruit and veg they offer varies with the seasons and is top quality.
Receiving a new box of goodies every other Monday is like Christmas, once a fortnight!

27 June 2026
Rated 5 out of 5 stars

Great delivery service

Great delivery service. Good quality organic produce. Look forward to my fortnightly delivery. Began to cook more as finding recipes to use veg I have not used before e.g. kohlrabi. The vegetables taste so good 😋

28 June 2026
Rated 5 out of 5 stars

Loving my Riverford boxes

Delivery updates are really efficient . Produce so fresh and really making me think outside the box with my recipes .
Loving my Riverford experience so glad I signed up

27 June 2026
Rated 5 out of 5 stars

Excellent quality produce

Excellent quality produce, good service, easy to amend or pause deliveries using the app! Would highly recommend for others to give it a try if they haven't already.

27 June 2026
Rated 4 out of 5 stars

Good service from Riverford

One item wasn’t available and one item substituted with a completely different vegetable but I was refunded for both.
Very quick response to my query and was notified about the missing item
before my delivery.
Delivery to my designated place is early morning and I’m pleased they take boxes etc back to be used or recycled.

30 June 2026
Rated 1 out of 5 stars

Was sold as being farm fresh

Was sold as being farm fresh, however cucumbers spongy, and tomatoes were wrinkly, i did reach out, and gave feedback when i cencelled, however no response, shame the quality did not match the sales pitch at point of sale.

30 June 2026
Unprompted review
Riverford Organic Farmers logo

Reply from Riverford Organic Farmers

Hello Phil,

Thank you for taking the time to share your experience with us. We're very sorry to hear that some of your produce arrived in poor condition and understand how disappointing this must have been.

We also apologise that you have not yet received a response from us. While our team works hard to respond as quickly as possible, we would normally expect to reply within three working days.

If you still have yet to receive a response from us, please get in touch with our Customer Support Team; we'll be happy to investigate this matter further and ensure you are appropriately reimbursed for any produce that was not usable.

Thank you for bringing this to our attention. We hope to resolve this for you as soon as possible and look forward to hearing from you.

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