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Riverford Organic Farmers Reviews 

20,604
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 1,468 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the exceptionally fresh and delicious organic produce, noting that the vegetables taste vibrant, natural, and full of wonderful flavor. People also deeply appreciate the friendly delivery drivers who arrive promptly, alongside the convenient eco-friendly packaging that gets easily recycled. Customers often mention how helpful the included recipe booklets are for cooking new meal ideas. However, some customers also noted frustrating issues with spoiled, damaged, or missing items upon delivery, which negatively impacted their initial experience. A few people additionally mentioned difficulties navigating the online ordering system when trying to modify their regular purchases or manage account details.

What people talk about most

Product

Customers had positive experiences with product, noting that the organic fruit and vegetables are remarkably... See more

Quality

Clients share positive opinions on quality, consistently highlighting the exceptional freshness and delicious... See more

Delivery service

Consumers find the delivery service to be an excellent and reliable experience. Reviewers frequently... See more

Service

Reviewers mention positive feedback about service, expressing deep appreciation for the professional,... See more

Order

People report positive experiences with order, highlighting the ease of placing and modifying items weekly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Referred by a friend. Riverford is brilliant , such a clever set up with all packaging recycled or reused. The fruit & veg is of top quality, with a choice of things that I can’t get locally . Als... See more

Rated 5 out of 5 stars

It’s great to have fresh vegetables all without chemicals or other nasties. Excellent variety and superb taste, all gracing your table and the ability to feed the family healthy. Delivery is withi... See more

Rated 5 out of 5 stars

I was referred to Riverford by a friend, as I have serious gut issues & wanted to treat it as kindly as possible. I haven’t looked back! I absolutely love all the Riverford produce & delight in trying... See more

Rated 5 out of 5 stars

Since becoming a Riverford customer I have simply enjoyed knowing that whatever I buy from them is giving my body the best chance with the organic products supplied by them. Fruit and vegetabl... See more


Company details

  1. Supermarket
  2. Fruit and Vegetable Store
  3. Grocery Delivery Service
  4. Organic Farm
  5. Organic Food Store
  6. Seasonal Goods Store

Written by the company

The Riverford box scheme began when Guy Singh-Watson started delivering vegetables locally to 30 friends in Devon. We now deliver for free to over 50,000 homes around the UK by our team of drivers. Visit www.riverford.co.uk to buy groceries from our award winning online organic farm shop and box scheme. Seasonal vegetable boxes, fruit, meat, milk, eggs &; more. Delivered from our farm to your door. We work closely with small-scale growers, offering fair prices and long-term support through our ethical Supplier Charter. Beyond delivering veg boxes, our aim is to inspire people to enjoy seasonal produce through a wide variety in seasonal fruit and veg, recipes, tips, and videos. Join the thousands of homes today to live life on the veg.

Riverford Organic Farmers

Written by the company

Fresh, Seasonal & 100% Organic
We really know our onions. We’ve been growing them (and everything else) organically for 30 years. Our iconic seasonal veg boxes promise unrivalled flavour: from the carrotiest carrots to the sweetest tomatoes.
Delivered for free from our farm to your door
No couriers – just your friendly local veg team. No need to be home; just tell us where to leave it, and we’ll do the rest. There are no hidden fees or subscriptions.
80% Less Plastic
On average our veg boxes contain 80% less plastic than the supermarket equivalent. For more information visit: https://www.riverford.co.uk/ethics-and-ethos/thoughtful-packaging

Guaranteed Ethics

Award-winning ethics you can trust.

Award-winning ethics you can trust.
We’re 100% organic and certified by the Soil Association, the UK’s largest organic certification body. We have also won a few awards, including The Observer's Ethical Product of the Decade.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

21K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 86% of negative reviews

Typically replies within 2 weeks

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4.7

All reviews

(20,604)

1,408 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent early delivery and cat-proof packaging!

We order from Riverford—mainly sweet potatoes, fruit, and bread—and are very pleased with the service. The delivery is always early and prompt. I love that they use paper bags for the packaging, but what really impressed me is that the driver goes the extra mile to cover the food with a plastic sheet. This completely protects our delivery from the local cats before I wake up to bring it inside! Highly recommended for both the quality and the thoughtful service.

We particularly love their organic Murasaki sweet potatoes. It is currently the only place I can reliably find this variety, and the taste is exactly like the authentic sweet potatoes I've had in Japan. They also stock the vibrant all-purple ones, though they are currently out of stock - we can't wait for them to come back! Highly recommend Riverford for both their exceptional produce and their thoughtful, caring service.

18 July 2026
Rated 5 out of 5 stars

I have used River ford a few times now

I have used River ford a few times now, the website is easy to navigate, lots of choice, the food comes packaged in fully recyclable boxes which you leave out when you're next delivery is due, most importantly is that all the produce taste so much better than what you get at the supermarket, which I'd like to think means my body is receiving no nasty chemicals, but all the essential nutrients I need

20 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service and Produce

I have found Riverford produce on the whole to be good. They give you plenty of storing, preparing and cooking tips, not to mention plenty of excellent recipes. Contact service is easy, friendly and hassle free. I highly recommend this company.

11 July 2026
Rated 5 out of 5 stars

We are delighted with our fruit and veg boxes from Riverford Organic Farmers…

We are delighted with our deliveries from Riverford Organic Farmers. The fruit and veg are so fresh and delicious. The weekly newsletter with news and recipes is much appreciated. The deliveries are thoughtfully made, on time every week, and the boxes can be reused, which is great. We do not have a compost bin at home, so we can return our environmental packaging with the box to be recycled on Riverford's farm. We really appreciated our gifted cookbook. We are delighted and highly recommend Riverford Organic Farmers.

17 July 2026
Unprompted review
Rated 5 out of 5 stars

Down at hythe food festival this…

Down at hythe food festival this weekend and met Finn and Dave running the stall. Me and my friends ordered fruit and veg boxes and started a subscription with lots of freebies like chopping boards and sourdough ! Great experience and good knowledge, cheers guys !!

18 July 2026
Unprompted review
Rated 1 out of 5 stars

Prices have gone up and quantity/weight…

Prices have gone up and quantity/weight has gone down. They are now the most expensive Veg Box company in my experience. Such a shame but they now want profit over community.

17 July 2026
Unprompted review
Riverford Organic Farmers logo

Reply from Riverford Organic Farmers

Dear Rebecca.

Thank you for your review and for letting us know how you've been finding our deliveries.

We're very sorry to hear that you've felt the quantities in our deliveries have gone down while our prices have increased.
We weren't able to identify your details from the review you left, so we couldn't reach out to you directly. If you haven't already, please do get in touch with us here at the farm so we can put things right for you and follow this up with the relevant teams.

You're right that our prices and minimum spend increased in March this year. Our minimum spend hadn't changed for over 10 years, but with rising costs, it's no longer realistic for us to offer free delivery on orders under £20. To keep as few barriers as possible between our customers and a box of healthy, organic fruit and veg, our seasonal organic set boxes have always been excluded from the minimum spend.
The size of fresh produce can vary throughout the year depending on the season, growing conditions and weather.

We have growing specifications in place to ensure our customers are paying a fair price for the produce they receive. If you're ever unsure about, or disappointed with, the produce you've received or its value for money, please do get in touch with us at the farm so we can look into it for you.

These changes to our prices and minimum spend have allowed us to continue offering free delivery while supporting fair pay for our farmers, suppliers and co-owners.

Rated 5 out of 5 stars

To ordering to the delivery to enjoying…

To ordering to the delivery to enjoying the organic goods is fantastic 👌

I wouldn't be without riverford.

A special note to the delivery persons who are so gentle when unpacking early hours and they do a fine job!

My only wish is that you delivered twice a week, rather than once.

16 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent fruit, salad & vegetables.

Excellent fruit, salad & vegetables & stays fresh so much longer than any I have bought in supermarkets. You can certainly taste the difference as it is organic. Excellent delivery service too. Easy & good communication to customers. Also very reliable.

8 July 2026

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