Banner for Riverford Organic Farmers

Riverford Organic Farmers Reviews 

20,606
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 1,468 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the exceptionally fresh and delicious organic produce, noting that the vegetables taste vibrant, natural, and full of wonderful flavor. People also deeply appreciate the friendly delivery drivers who arrive promptly, alongside the convenient eco-friendly packaging that gets easily recycled. Customers often mention how helpful the included recipe booklets are for cooking new meal ideas. However, some customers also noted frustrating issues with spoiled, damaged, or missing items upon delivery, which negatively impacted their initial experience. A few people additionally mentioned difficulties navigating the online ordering system when trying to modify their regular purchases or manage account details.

What people talk about most

Product

Customers had positive experiences with product, noting that the organic fruit and vegetables are remarkably... See more

Quality

Clients share positive opinions on quality, consistently highlighting the exceptional freshness and delicious... See more

Delivery service

Consumers find the delivery service to be an excellent and reliable experience. Reviewers frequently... See more

Service

Reviewers mention positive feedback about service, expressing deep appreciation for the professional,... See more

Order

People report positive experiences with order, highlighting the ease of placing and modifying items weekly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Referred by a friend. Riverford is brilliant , such a clever set up with all packaging recycled or reused. The fruit & veg is of top quality, with a choice of things that I can’t get locally . Als... See more

Rated 5 out of 5 stars

It’s great to have fresh vegetables all without chemicals or other nasties. Excellent variety and superb taste, all gracing your table and the ability to feed the family healthy. Delivery is withi... See more

Rated 5 out of 5 stars

I was referred to Riverford by a friend, as I have serious gut issues & wanted to treat it as kindly as possible. I haven’t looked back! I absolutely love all the Riverford produce & delight in trying... See more

Rated 5 out of 5 stars

Since becoming a Riverford customer I have simply enjoyed knowing that whatever I buy from them is giving my body the best chance with the organic products supplied by them. Fruit and vegetabl... See more


Company details

  1. Supermarket
  2. Fruit and Vegetable Store
  3. Grocery Delivery Service
  4. Organic Farm
  5. Organic Food Store
  6. Seasonal Goods Store

Written by the company

The Riverford box scheme began when Guy Singh-Watson started delivering vegetables locally to 30 friends in Devon. We now deliver for free to over 50,000 homes around the UK by our team of drivers. Visit www.riverford.co.uk to buy groceries from our award winning online organic farm shop and box scheme. Seasonal vegetable boxes, fruit, meat, milk, eggs &; more. Delivered from our farm to your door. We work closely with small-scale growers, offering fair prices and long-term support through our ethical Supplier Charter. Beyond delivering veg boxes, our aim is to inspire people to enjoy seasonal produce through a wide variety in seasonal fruit and veg, recipes, tips, and videos. Join the thousands of homes today to live life on the veg.

Riverford Organic Farmers

Written by the company

Fresh, Seasonal & 100% Organic
We really know our onions. We’ve been growing them (and everything else) organically for 30 years. Our iconic seasonal veg boxes promise unrivalled flavour: from the carrotiest carrots to the sweetest tomatoes.
Delivered for free from our farm to your door
No couriers – just your friendly local veg team. No need to be home; just tell us where to leave it, and we’ll do the rest. There are no hidden fees or subscriptions.
80% Less Plastic
On average our veg boxes contain 80% less plastic than the supermarket equivalent. For more information visit: https://www.riverford.co.uk/ethics-and-ethos/thoughtful-packaging

Guaranteed Ethics

Award-winning ethics you can trust.

Award-winning ethics you can trust.
We’re 100% organic and certified by the Soil Association, the UK’s largest organic certification body. We have also won a few awards, including The Observer's Ethical Product of the Decade.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

21K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 86% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(20,606)

1,408 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Been very happy with Riverford

Been very pleased with contact and communication with Riverford. We are looking at a slightly different way of eating and cooking. Helpful hints on the cooking of some of the new products that have been in our veg box, some of which we may not have bought before as a single item. A couple of items, one slightly blemished onion, and the carrots don’t stay firm for long. But the taste has been fantastic. Early days but so we are very pleased. Delivery driver is very friendly and cheerful. It makes a difference.

10 August 2026
Rated 5 out of 5 stars

Delivery driver …

I have just arrived home from work and all my delivery was left inside my cooler box. Riverford fruit & salad boxes are delicious. One very happy customer 😊xx

1 August 2026
Rated 5 out of 5 stars

Freshness and quality…

I have now had three deliveries of fresh vegetables and have been impressed by the freshness and quality of everything in the boxes. It is easy to choose a box online and contact someone for advice. All in all, I am very happy to continue with Riverford.

24 July 2026
Unprompted review
Rated 5 out of 5 stars

Great produce lovingly bought to us

Great produce, lovingly packed.
Its such a pleasure to receive cared for ingredients I choose each week.
Well done for all the farmers and the members who make this work so very well.
The recipes and news are so interesting too.,<,

26 July 2026
Rated 5 out of 5 stars

I’m a new customer

I’m a new customer. Beautiful fresh tasty produce. Delivered on time, billed correctly. I love that the packaging can be returned and reused. I love the little booklet with each delivery with references from the producers and cooking advice and recipes. ***** rating all the way.

7 August 2026
Unprompted review
Rated 4 out of 5 stars

This is a very well run business

This is a very well run business, I love that the boxes are used 10 times as well. The produce on the whole is good and tasty and well packed.

6 August 2026
Unprompted review
Riverford Organic Farmers logo

Reply from Riverford Organic Farmers

Hi Suzie, we're most grateful for your feedback - we will ensure this is shared with the whole farm

Rated 5 out of 5 stars

Amazing, highly recommended!!

Great value, excellent organic produce, very positive to shop from Riverford. Delicious foods. we have been getting a weekly order from Riverford for several weeks now. we loved the juicy organic nectarines recently. really pleased with the organic pointed cabbage, very high-quality and flavorful.

very impressed with the Italian organic linguine and the sourdough bread. very friendly and good service. organic courgettes are brilliant, much bigger size and wider than courgettes you get from the supermarket.

Overall, really really good veg box shop/company and highly recommended!! Also certainly the considerations of organic farming, to promote nature and wildlife, clean air, clean water, healthy soil, liveable green spaces for birds, hedgehogs, badgers, wildlife, bees, is extremely important and needs to be amplified and broadly nurtured and be in demand from customers/consumers. That's so vital. Many thanks Riverford veg box.

29 July 2026
Rated 5 out of 5 stars

The products are exceptional

The products are exceptional. The quality is high and yes you can say it’s expensive and yes my food bill is higher, however the taste, knowing it’s natural and no chemicals.
I would highly recommend as the service is really good and the app is easy to use.

6 August 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding All Round

Outstanding communication and high level of commitment to customer service & quality, ethical, organic produce. The added touch of a lovely initial welcome phone call from the lovely Cliff. The packaging, fully recyclable and beig collected on the next delivery. The most delicious food from quality meat, to crunchy veg, to the tastiest fruits. Great emails with tips. Booklet with pairing pointers. Labels with storage instructions. There is nothing to fault Riverford. I'm so grateful for such a wonderful service, keep up the great work.

6 August 2026
Unprompted review
Rated 5 out of 5 stars

Great Food!!

Excellent quality food!! far better than any supermarket that I know. Always delivered on time and the orders have always been correct. Friendly staff. The food is always exceptionally tasty!! This is a healthier way of living, and we love it! Thank you all at River ford :D

6 August 2026
Unprompted review
Rated 3 out of 5 stars

Mmmmmmm?

Some of the veg/fruit are delicious, others are inedible such as the Runner Beans which we threw in the bin. Which was not just a waste of food but money and I hate loosing either!

28 July 2026
Riverford Organic Farmers logo

Reply from Riverford Organic Farmers

Hi Siân,

Thanks for leaving us a review and for letting us know how you've been finding your Riverford deliveries.

We're very sorry to hear that you've received some poor quality runner beans, and for the disappointment and inconvenience no doubt caused.

I can see that our customer services team have followed this up for you, and ensured that things have been put right for you.

Our very sincere apologies again - thank you for the time taking sharing your experience with us.

Rated 4 out of 5 stars

Veg was beautiful and so fresh

Veg was beautiful and so fresh,
Downside order was deliver so early

28 July 2026
Riverford Organic Farmers logo

Reply from Riverford Organic Farmers

Hi Linda,

Thank you for taking the time to leave us a review.

We're so pleased to read that you are enjoying your Riverford produce.

Our apologies for any inconvenience caused due to the timing of deliveries. If there are any alternative delivery instructions we can use to safely deliver to you without causing a disturbance, please do let us know.

We look forward to seeing you again soon.

Rated 5 out of 5 stars

Fresh and so tasty.

The veg is always very fresh and so tasty. I’ve never had carrots so sweet, especially the baby ones with the tops still on. I had roasted them and they were stunning. Delivery is always nice and early and right outside my door. What could be better?

5 August 2026
Unprompted review
Rated 5 out of 5 stars

I love my Wednesday mornings to receive my box

Having been a customer of Riverford now for almost a year, I can't praise this company enough.
The selection of food offered, knowing that I'm not eating harmful chemicals, the ease to order a variety of food that I would never normally buy and the weekly story newsletter - all add to my enjoyment of receiving my wonderful (and bursting full) box every wednesday morning. thank you for all the work you put into feeding us healthy fruit and vet.

5 August 2026
Unprompted review
Rated 5 out of 5 stars

Great Tasting Organic Veg

I’m really enjoying having a weekly organic veg box from Riverford. I have been buying organic from a local supermarket but it’s not always available and usually wrapped in plastic. I really like the leaflet which has recipes for the veg in the box, really helpful when I have unusual items like Kohlrabi. I would definitely recommend Riverford to others.

5 August 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look