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Riverford Organic Farmers Reviews 

20,606
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 1,468 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the exceptionally fresh and delicious organic produce, noting that the vegetables taste vibrant, natural, and full of wonderful flavor. People also deeply appreciate the friendly delivery drivers who arrive promptly, alongside the convenient eco-friendly packaging that gets easily recycled. Customers often mention how helpful the included recipe booklets are for cooking new meal ideas. However, some customers also noted frustrating issues with spoiled, damaged, or missing items upon delivery, which negatively impacted their initial experience. A few people additionally mentioned difficulties navigating the online ordering system when trying to modify their regular purchases or manage account details.

What people talk about most

Product

Customers had positive experiences with product, noting that the organic fruit and vegetables are remarkably... See more

Quality

Clients share positive opinions on quality, consistently highlighting the exceptional freshness and delicious... See more

Delivery service

Consumers find the delivery service to be an excellent and reliable experience. Reviewers frequently... See more

Service

Reviewers mention positive feedback about service, expressing deep appreciation for the professional,... See more

Order

People report positive experiences with order, highlighting the ease of placing and modifying items weekly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Referred by a friend. Riverford is brilliant , such a clever set up with all packaging recycled or reused. The fruit & veg is of top quality, with a choice of things that I can’t get locally . Als... See more

Rated 5 out of 5 stars

It’s great to have fresh vegetables all without chemicals or other nasties. Excellent variety and superb taste, all gracing your table and the ability to feed the family healthy. Delivery is withi... See more

Rated 5 out of 5 stars

I was referred to Riverford by a friend, as I have serious gut issues & wanted to treat it as kindly as possible. I haven’t looked back! I absolutely love all the Riverford produce & delight in trying... See more

Rated 5 out of 5 stars

Since becoming a Riverford customer I have simply enjoyed knowing that whatever I buy from them is giving my body the best chance with the organic products supplied by them. Fruit and vegetabl... See more


Company details

  1. Supermarket
  2. Fruit and Vegetable Store
  3. Grocery Delivery Service
  4. Organic Farm
  5. Organic Food Store
  6. Seasonal Goods Store

Written by the company

The Riverford box scheme began when Guy Singh-Watson started delivering vegetables locally to 30 friends in Devon. We now deliver for free to over 50,000 homes around the UK by our team of drivers. Visit www.riverford.co.uk to buy groceries from our award winning online organic farm shop and box scheme. Seasonal vegetable boxes, fruit, meat, milk, eggs &; more. Delivered from our farm to your door. We work closely with small-scale growers, offering fair prices and long-term support through our ethical Supplier Charter. Beyond delivering veg boxes, our aim is to inspire people to enjoy seasonal produce through a wide variety in seasonal fruit and veg, recipes, tips, and videos. Join the thousands of homes today to live life on the veg.

Riverford Organic Farmers

Written by the company

Fresh, Seasonal & 100% Organic
We really know our onions. We’ve been growing them (and everything else) organically for 30 years. Our iconic seasonal veg boxes promise unrivalled flavour: from the carrotiest carrots to the sweetest tomatoes.
Delivered for free from our farm to your door
No couriers – just your friendly local veg team. No need to be home; just tell us where to leave it, and we’ll do the rest. There are no hidden fees or subscriptions.
80% Less Plastic
On average our veg boxes contain 80% less plastic than the supermarket equivalent. For more information visit: https://www.riverford.co.uk/ethics-and-ethos/thoughtful-packaging

Guaranteed Ethics

Award-winning ethics you can trust.

Award-winning ethics you can trust.
We’re 100% organic and certified by the Soil Association, the UK’s largest organic certification body. We have also won a few awards, including The Observer's Ethical Product of the Decade.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

21K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 86% of negative reviews

Typically replies within 2 weeks

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4.7

All reviews

(20,606)

1,412 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

What's not to like?

Fresh organic produce, great delivery service, friendly and informative drivers. Company driven not by profit but by aspirations and values, and staff seem well looked after. Good recipe books - our meals have had a turn for the better over last three months. In an ideal world this would all be supplied in local shops we could walk to, with local farms operating on similar models. But in the world we're in - Riverford are just fab!

14 August 2026
Rated 5 out of 5 stars

Easy and convenient online food ordering

Easy and convenient management with their app, reminders ahead of delivery to enable postponement or cancellation of your next delivery. The produce isn't cheap so we do not indulge every week, but it is good quality so we do keep going back for more.

20 July 2026
Rated 5 out of 5 stars

Wonderful produce

Wonderful produce, wonderful people, wonderful idea. Honoured to be a part of this community. Very happy to be eating clean organic produce with such convenience through the app and via deliveries. Very happy to have found Riverford!

5 August 2026
Rated 5 out of 5 stars

Top Quality, Perfect Company

It was my son who put me in contact with this amazing company. I needed quality fresh organic fruit and veg and that’s exactly what I’ve been getting. It’s so strange but when you eat quality foods you feel so much healthier. The delivery is always on time the only thing for me is I have to be in as I’ve nowhere for my box to be left which is not a problem really but if I’m working then it’s hard for me to get my delivery regularly. Looking forward to this weeks delivery as not had one for a while. Again Thankyou for a perfect service and perfect products ♥️

13 August 2026
Unprompted review
Rated 5 out of 5 stars

Delivery process great

Delivery process great, love the natural wool packaging around ice bags for the frozen items. Food is lovely. Website very easy to navigate. Customer service communication is excellent.

3 August 2026
Rated 1 out of 5 stars

Have been a loyal customer for over 10…

Have been a loyal customer for over 10 years. The veg box quality has gone down significantly. I am a farmers daughter- there is no way that premium prices should deliver such quality. Having to complain so often now about mouldy vegetables and items weighing half the price stated that I’m no longer supporting this. Also the way that the news blurb scoffs at small struggling farmers as Riverford cashes in and gets rich leaves an uneasy taste. Ecological awareness without class consciousness is just gardening. Dig into your pockets of you don’t mind wasting money. I’ve had enough.

13 August 2026
Unprompted review
Riverford Organic Farmers logo

Reply from Riverford Organic Farmers

Hi Louise,

Thank you for taking the time to share your thoughts about your recent experiences, we're sorry to hear that you've encountered issues in your recent orders. We certainly appreciate how disappointing your experiences would have been for you. At Riverford, we pride ourselves on providing good quality organic produce to our wonderful customers.

We would like to reassure you that we take such matters seriously. In light of your feedback, we'd very much like to look into these issues for you and establish what actions have been taken so far when you reported them to our customer service team.

Therefore, we would kindly ask that you reach out to us as we are not able to identify your account.

We hope to hear from you soon.

Rated 5 out of 5 stars

Great produce

Great produce, excellent, professional and friendly service. We are loving the sausages, fruit, veg, and eggs. Although I would love to get more meat, it’s not quite affordable for me, but I will keep looking out for offers.

6 August 2026
Unprompted review
Rated 5 out of 5 stars

Great tasting vegetables

It’s great to have fresh vegetables all without chemicals or other nasties. Excellent variety and superb taste, all gracing your table and the ability to feed the family healthy.
Delivery is within a timeframe by friendly delivery drivers.
Also love their recycling of box and wrappings.
Very happy. Thank you. ☺️

12 August 2026
Unprompted review
Rated 5 out of 5 stars

Great fruit and veg

Great fruit and veg, very fresh and great flavour. Everything works, app, deliveries and good information. 3 deliveries in and very pleased with everything.

7 August 2026
Unprompted review
Rated 5 out of 5 stars

Always good

Fruit and veg are always nicely packed and fresh. They arrive chilled on my doorstep. Spinach, carrots, berries, potatoes are good tasting. I’m enjoying the variety in every box.

12 August 2026
Unprompted review
Rated 4 out of 5 stars

Good and tasty fruit and veg box

Good and tasty fruit and veg box. Reliable delivery. Helpful website.

11 August 2026
Riverford Organic Farmers logo

Reply from Riverford Organic Farmers

Hi James, thank you for taking the time to share your thoughts with us - we really appreciate it

Rated 4 out of 5 stars

Loved having fruit delivered it means I…

Loved having fruit delivered it means I actually eat more each day

2 August 2026
Riverford Organic Farmers logo

Reply from Riverford Organic Farmers

Hi Jo, It's great to hear that our delivery system ensures you are eating lots of fresh fruit - we look forward to seeing you again soon

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