Horrible software. Has not been updated since 1990 when Windows 3.11 and MS-DOS 6.22 were top-notch. Very confusing settings, lots of empty spacing without any purpose. Issues when connecting with Ni... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Rithmic has a reputation of poor performance. Data lags, phantom executions, and incorrect processing of orders from OMS platforms. This is not a professional grade service. There are constant pat... See more
Company replied
I have been using R | Trader Pro for a few months and found it be very reliable. Orders go through unbelievably fast and the app is easy to use. I like the option to trade on the go and the Web... See more
Company replied
For all people complaining when using rithmic for Apex Pa or even evaluation: Did you try to trade Rithmic app on your mobile ? (I use iPhone XS g4) This’s the best and concise way to void a... See more
Company replied
Company details
- Software Company
- also in
- Alternative Financial Service
- Financial Consultant
- Investment Company
- Investment Service
Written by the company
Rithmic, LLC is a leading provider of direct market access (DMA) trade execution software to the global financial community. Boasting high speed, low latency, ultra-low latency and massive throughput capabilities, Rithmic's software infrastructure is a broker and FCM neutral platform that provides turnkey and developer access to a wide range of exchanges and asset classes, complete with a variety of pre-trade and post-trade risk management and real time, delayed and historical market data.
Contact info
United States
- support@rithmic.com
- www.rithmic.com
3.2
Average
52 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Just cant recommend it
Just cant recommend it, the Software is not clear and looks like Windows XP. (Not good for Modern Times.)
When you use a foreign Software Rithmic uses more Data, so your 50T Bite can be used up realy fast and your Charts didnt even Load. (Wonder were the 50Tera Bites where going if the Chart got Empty.)
The Data Latency and Connection Problems would be Ok if the rest woudnt be there.
12 June 2024
Unprompted review
Reply from Rithmic LLC
Hi Raphael, we're sorry for the frustration this has caused. We know how disruptive it can be when charts don't load and data usage seems higher than expected, especially when using multiple platforms.
Rithmic is built to deliver fast, real-time data, but usage can vary depending on the platform, chart types, and timeframes. Our support team is ready to help troubleshoot your setup and optimize your charts so you can get the most out of your data.
We really appreciate your feedback and are constantly working to make our software more reliable and user-friendly. Please reach out to our support team at support@rithmic.com
so we can assist you directly.
Worst customer service in the world
Worst customer service in the world. You can send proof of errors and they still refuse to take fault even though all they gotta do is confirm it and the prop firm takes care of it. Instead they don’t answer emails and refuse to help I think a class action is in order because you folks are completely horrible.
10 June 2024
Unprompted review
Reply from Rithmic LLC
Hi David, we are very sorry to hear about your experience and the frustration it caused. We understand how important timely support is.
For Apex-funded accounts, first-level support and account issues are handled by Apex. If a technical issue is confirmed, they escalate cases to Rithmic so our Operations Team can investigate and assist. This process ensures both account-related and technical concerns are addressed correctly.
We understand it can feel discouraging when the root cause isn't immediately clear. We continually work to improve both our system performance and communication so that traders have a smooth experience.
We appreciate your feedback and will use it to continue improving our service.
My broker Discount Trading has been…
My broker Discount Trading has been telling me to switch to Rithmic for awhile and I finally did about 6 months ago. I wish I would have switched sooner. It is much faster than what I was using before.
20 May 2024
Unprompted review
Reply from Rithmic LLC
Hi Alex, thank you for your positive feedback. Discount Trading has been a trusted partner of Rithmic for many years. We are happy to hear that our software has been making a difference in your trading experience! If you have any feature requests or further feedback, please contact support@rithmic.com. Thank you!
I use rithmic with NinjaTrader for Apex…
I use rithmic with NinjaTrader for Apex funded trading. The lag has been horrible for 3 weeks, not constant but consistently enough that it has affected multiple trades. The absolute worst part about this company is any time you report an issue you are always told its on your end. I am in a trading group with people from different states in the US and everyone of us have experienced the issues in the last three weeks but rithmic will still tell each of us that it's an issue on our end. Regardless of how many speed tests you send them its never seen on their end. Their customer service could be replaced by an auto response that simply states, we are sorry you are experiencing latency, we are sure its on your end as we see nothing here.
13 May 2024
Unprompted review
Reply from Rithmic LLC
Hi Tim, we are sorry to hear about the frustration this has caused with your trading. We understand how critical a stable, low-latency connection is, especially when using third-party platforms like NinjaTrader for funded trading. We take concerns like yours very seriously.
For Apex-funded accounts, first-level support is handled by Apex, and technical issues are escalated to Rithmic when confirmed. In cases where no issues are detected on our systems or via Apex, the cause is often related to factors outside of our service, such as internet connection, hardware, or platform settings.
We appreciate your feedback and will use it to continue improving both performance and communication so traders have the best possible experience.
Reply from Rithmic LLC
Hi Jhuriza, we are sorry for the frustration you 've experienced. To clarify, our system allows one 14-day free trial per customer (limited by the exchange) so that traders can test our data feed before subscribing. If you create multiple accounts after a trial has been used, the login attempts will fail. This is likely what caused the difficulties you ran into.
Please note that Rithmic is not charging you and we do not have your credit card information.
We appreciate the opportunity to clarify how our trial system works.
very bad, scammer
very bad, fail login. dont trust only revcive emails, dont weast money with them, find other datafeed
3 July 2023
Unprompted review
Reply from Rithmic LLC
Hi Bhupendra, thank you for your feedback. We are sorry to hear about the difficulties you had when trying to log in. Our system provides one 14-day free trial per user, (limited by the exchange) and when additional accounts are created, the login will not succeed. This may explain the issue you encountered.
We'd love to help you get connected the right way. If you'd like to continue using our data feed beyond the trial, our support team is available at support@rithmic.com to walk you through the setup process.
We take feedback seriously and hope this helps clarify how the trial system works.
They provide datafeed
They provide datafeed, I keep trying 7-8 time from my different email,,, never get login always failed failed. Poor service or scammer. Don't trust them. No option change password, reset, only failed. Save ur money go other datafeed service
5 July 2023
Unprompted review
Reply from Rithmic LLC
Hi Anna, thank you for sharing your feedback. We are sorry for the frustration you experienced while trying to access our service. To clarify, we offer one 14-day free trial per user, (limited by the exchange) which allows traders to fully test our data feed before making a decision. If multiple email addresses are used after the trial has expired, the login attempts will not succeed, which may explain the difficulties you encountered.
We'd be happy to help you get set up properly. If you'd like to continue using our data feed, please reach out to our support team support@rithmic.com and we will guide you through the next steps.
We appreciate your feedback and the opportunity to clarify.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.