Its way past time that rightmove updated it search options to stop estate agents manipulation of the results e.g. allowing an entry showing “offers over” without the ability to remove those results... See more
Company replied
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Review summary
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Reviews shaping this summary
The support team on this occasion did come back to me after raising the query just after 8am, in recent times it has been after 9am before any contact. However, i have spent far too much time on a pro... See more
Company replied
I sent a notification of error to Rightmove on the 6th April - the 3rd in about a month. It took them until the 15th to get back to me to confirm it had been corrected. Whilst I appreciate they fixed... See more
Company replied
Those that are listing Leasehold properties, make sure that the Lease/Rent/Service charges are explained upfront on the listing or link to the contract... and without the need to ask! I see tha... See more
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Company details
Written by the company
Rightmove is the UK’s number one property platform, advertising over one million properties at any one time on behalf of the UK’s top estate and letting agents, new homes developers and commercial property professionals
Contact info
33-34 Soho Square, W1D 3QU, London, United Kingdom
- www.rightmove.co.uk
3.4
Average
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 89% of negative reviews
Typically replies within 48 hours
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Jemma Holton was very efficient and…
Jemma Holton was very efficient and resolved my issue quickly, thank you.
13 May 2026
Unprompted review
Reply from Rightmove
Hi Courtney,
Thanks for taking the time to leave such a nice review.
It's lovely to hear that Jemma was able to help. I have made sure she has seen this so she knows she is appreciated.
Don't hesitate to get in touch again if there's ever anything we can help with in future.
Many thanks,
Rightmove
Rightmove Reference Service is one one…
Rightmove Reference Service is one one of the worst, if not the worst.
They had me for a whole 2 days asking for various documents like Bank Statement, Payslip and Proof of Savings only to decline my friend's application. I was acting as his guarantor. As Night Manager for a private hospital l earn well about the UK Median Annual Salary, yet they would consider alll that. They have no humanity in them. They act like money minded automatons without common sense. They are gods of money. One day their company will be no more.
8 May 2026
Unprompted review
Reply from Rightmove
Hi Tinashe,
Thank you for reaching out to provide valuable feedback.
We are very sorry to hear of the issues you have experienced with Rightmove. We pride ourselves on fast and helpful service, and we apologise if this has not been the case.
In order for me to investigate your issues, we would need further information from yourself to locate your reference.
Please email RLTComplaints@rightmove.co.uk with your full name and the property address you have applied for, and we will endeavor to carry out a full investigation into the issues you have experienced.
Best Wishes
Rightmove
Reply from Rightmove
Hi Esther,
Thanks for taking the time to leave a review.
It's great to hear you enjoy using our app.
If you ever have any thoughts on how we can make it even better, please feel free to reach out at talk-to-us@rightmove.co.uk.
Happy home hunting!
Many thanks,
Rightmove
The advice I got was really helpful and…
The advice I got was really helpful and sorted out my problem of being unable to sign in to my account. Thank you
23 April 2026
Unprompted review
Reply from Rightmove
Hi Lynn,
Thanks for taking the time to leave such a nice review.
It really makes a difference to hear experiences like this and it's greatly appreciated.
It's great to hear we were able to help with your problem, please don't hesitate to get in touch again if we can help in future.
Many thanks,
Rightmove.
It's great to hear that we were abl
I had a fantastic experience from start…
I had a fantastic experience from start to finish. Olivia was incredibly helpful, professional, and genuinely cared about finding the right solution for me. She didn’t just find me a space, she took the time to understand exactly what I needed and matched me with the best possible option.
Her communication was clear and consistent throughout, and she made the whole process feel easy and stress-free. It’s rare to come across someone so dedicated and attentive to detail.
I’m really pleased with the outcome and would highly recommend this company especially Olivia to anyone looking for a smooth and positive experience.
20 April 2026
Unprompted review
Reply from Rightmove
Hi Omie,
Thank you for taking the time to leave us a review.
We’re thrilled to hear about your positive experience with Rightmove and Olivia, who dealt with your query.
If you have any further feedback or require assistance, please email us at customersupport@rightmove.co.uk.
Thanks. Rightmove
Logged in several times
Logged in several times, changed password number of times and it still doesn't save my favourite properties.
Waste of time
17 April 2026
Unprompted review
Reply from Rightmove
Hi John,
Thanks for taking the time to leave a review.
I am sorry to hear of the problems with your account and saved properties.
We can look into this for you. To do so, I would recommend either contacting talk-to-us@rightmove.co.uk or giving us a call on 01908 712 300.
Many thanks,
Rightmove.
Reply from Rightmove
Hi Mike,
Thanks for taking the time to leave such a nice review.
It's great to hear we were able to help, I have made sure Jamie has seen this so he knows he is appreciated.
Please get in touch again if there's ever anything else we can assist with.
Many thanks,
Rightmove
Rightmove have a nasty habit for…
Rightmove have a nasty habit for biasing their shareholder's agencies, and forcing indie agents into the ground. Charging over £2000pm to advertise 20 properties. Horrendous service. No give, just take. Had a bad month because Rightmove didn't deliver? Ask to pay them just 7 days late? Suspended.
Corporate monopolies always fall in the end.
8 April 2026
Unprompted review
Rightmove takes their sweet time replying
I sent a notification of error to Rightmove on the 6th April - the 3rd in about a month. It took them until the 15th to get back to me to confirm it had been corrected. Whilst I appreciate they fixed it, with the extortionate fees they charge, I'd expect their errors to be fixed a lot quicker than that to be honest.
6 April 2026
Unprompted review
Reply from Rightmove
Hi Hannah,
Thanks for taking the time to leave a review.
We are sorry that you had to wait for a response to your request. There can be occasions where we see high volumes of email traffic, we appreciate the impact this can have.
If you ever have an urgent issue you need help with, please feel free to call us on 01908 712 300 and we can look into it straight away for you.
Many thanks,
Rightmove
Accommodating and Easy Process
I have been going through the vetting process for a property I am soon to rent and right move have been so helpful. I spoke to Jordan on the phone who help me set up my broadband package ready for my move. He was really helpful and so accommodating to my needs. I’ve had a really pleasant experience so far and would recommend!
15 April 2026
Unprompted review
Reply from Rightmove
Hi Ciara,
Thanks for taking the time to leave such a lovely review.
It's great to hear that you had such a good experience and Jordan was able to help. I have made sure they have seen your review so they know they are appreciated.
Wishing you all the best with your move and we hope you enjoy your new home!
Many thanks,
Rightmove
Rightmove Customer Support Team offer a…
Rightmove Customer Support Team offer a brilliant service. They are quick to respond and deal with query's efficiently. Having been in the business for many years they are a breath of fresh air - thank you Rightmove!
14 April 2026
Unprompted review
Reply from Rightmove
Hello,
Thank you for taking the time to leave us this review.
We're so pleased to hear of your experience with our Customer Support Team, we'll be sure to pass your feedback on to them.
Do reach out if there's anything else we can help with at all.
Many thanks,
Rightmove
Saved Searches gives Highest Price rather than Newest
Used to be a pleasure to use to view properties, but now their saves searches points you only the Highest Prices - whereas it used to poinbt you to Newest. Obviously saved searches should send you to Newest. I pointed this out to them, but they can't be bothered to correct it!
Edit: Added after RM's reply. The default FOR SAVED SEARCHES *was* Newest. Why would you want it any other way?!! You save a search so you see the newst as they appear!! Absolutely ridiculous that they changed it - makes the site unusable
7 April 2026
Unprompted review
Reply from Rightmove
Good morning, Thanks for the additional information and the feedback provided.
We're always looking to improve, and for this reason I have passed your feedback to our developers.
This will be taken on board when looking at future developments.
If you have any more feedback, please contact us at talk-to-us@rightmove.co.uk.
Many thanks,
Rightmove
Not sure it’s right moves issue or the…
Not sure it’s right moves issue or the agents who have adverts on there but I’ve asked to view maybe 40/50 property’s and only heard back of maybe a handful. Just another waste of time
14 January 2026
Unprompted review
Reply from Rightmove
Good morning, Paul,
Thank you for your email and bringing this to my attention.
I would like to help with your query and discuss this in more detail so I can attempt to assist.
Please call me on 01908 712 300, or if you can provide a contact number, I would be happy to call back and assist further.
Many Thanks,
Rightmove
Horrible company
Horrible company that acts like a mafia. We are all waiting for the day their dominance topples as there is zero loyalty to these bullies.
31 March 2026
Unprompted review
New user interface to draw a search is dog sh*te. Why would you change something that isn't broken wtf???????
New user interface to draw a search is dog sh*te
30 March 2026
Unprompted review
Reply from Rightmove
Hi Kat,
Thanks for taking the time to leave such a nice review.
It really make a difference to hear things like this and we have made sure Jamie has seen this so he knows he's appreciated.
Don't hesitate to get in touch again if there's ever anything we can help with.
Many thanks,
Rightmove
Awful scam company
Awful company, they work with estate agents to scam people out of money. The estate agents pass on people who are at risk of being homeless, or the disabled, or people in need of somewhere to live who are desperate. They then "decline" your referencing so the estate agent has a convenient excuse to keep your holding fee, if the estate agent, landlord or tenant pull out of the agreement, it's refundable, but apparently there's a convenient way that they can keep it all, and that's if Rightmove find a reason to decline. And this, naturally, isn't told to you in any correspondence with the estate agent, I wouldn't be surprised if they get half. FRAUD
27 March 2026
Unprompted review
More than just an advertising portal
As a professional user of Rightmove I love what it offers to customers but also the support it provides to us, the business users.
26 March 2026
Unprompted review
Reply from Rightmove
Hi David,
Thanks for taking the time to leave such a lovely review.
It really make a difference to hear things like this.
Please don't hesitate to get in touch if you ever need any support and we look forward to continuing to work with you in future.
Many thanks,
Rightmove
Highly recommend Danni for Rent Guarantee and Legal Expenses insurance
Danni Ord is awesome. She is very thorough, explains the policy details extremely well. Conversations are well documented via email and supporting spreadsheets too.
Highly recommend Danni for Rent Guarantee and Legal Expenses insurance
Thank you
24 March 2026
Unprompted review
Reply from Rightmove
Hello Kiran,
Thank you for taking the time to leave us a 5-Star review and providing positive feedback on your experience.
I will be passing your feedback over to Danni, and I am certain she will be happy to hear this.
If you need anything else, please do get in touch at talk-to-us@rightmove.co.uk or give us a call on 01908 712 300.
Happy home hunting!
Many thanks,
Rightmove
No interest in selling property
I submitted an enquiry to view a property and followed up with a phone call in the afternoon after not receiving a response. The person I spoke with informed me that the agent was very busy and would return my call. However, they did not take my name or confirm my contact details. Twenty-four hours later, surprise no call back.
As I am also in the process of selling my property, I would not consider using this company based on my initial experience. Rightmove needs to do better.
Take the time to test an agency before signing with them.
19 March 2026
Unprompted review
Reply from Rightmove
Good morning,
Thank you for your message and bringing this to our attention.
I am sorry to hear of this experience and would like to help to resolve this with you.
If you are able to call us on 01908 712 338 or email details of which estate agent you contacted/property you enquired about to talk-to-us@rightmove.co.uk, I will be able to help.
Many thanks,
Rightmove
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