I wanted some info on a TV and surround sound/soundbar and couldn't have been served better than I was by the team in Richer Sounds - all through email and their online platform mind. Particular Shou... See more
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Review summary
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WOW!!!! Richersounds definitely sets the standards on how buying anything should look like. Communication 10 out of 10 Customer Service 10 out of 10 Shipping & delivery 10 out of 10 Resource... See more
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As always I hade a brilliant experience dealing with Richer Sounds in Belfast...for many years now I have been using Richer Sounds for all my stereo, home cinema and accessories...they are excellent t... See more
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Always a superb experience purchasing from Richer Sounds Belfast. Their knowledge, friendless and overall purchase experience is second to none. They are my go-to shop every time. If I had a question... See more
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Company details
- TV store
- Audio Visual Equipment Repair Service
- Electronics Store
- Hi-fi shop
- Home Audio Store
- Television Repair Service
Information provided by various external sources
Richer Sounds Ireland - We are Ireland's largest TV, Hi-fi and Flat TV specialists. We sell TV, Home Cinema and Hi-fi equipment at the best prices anywhere. Guaranteed. We are based in Belfast
Contact info
7 Smithfield Square North, Belfast, BT1 1FN, BT1 1FN, Belfast, United Kingdom
- (0044) 0333 900 0070
- trustpilot@richersounds.ie
- www.richersounds.ie
5.0
Excellent
599 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Unused 6 year warranty refund
I contacted Richer Sounds in Belfast regarding my expired 6 year warranty and how I could get it refunded as I had never used it. I attached a copy of original receipt. Within one and a half hours I had a phone call to get refund. Also I forgot that I had upgraded kit at time of purchase so I was informed that I would get more refunded. I was impressed at how honest this company is. Other companies would have made me jump through hoops to get this money and maybe not the full amount
3 January 2025
Unprompted review
Reply from Richer Sounds Belfast
Hi Alistair
Sorry for the delay in responding.
Thank you for taking the time to give us a 5 STAR review. We always make sure to let our team know when customers give them great reviews.
I am super pleased you received such great customer service from our team and you were able to take advantage of our refund policy.
Hopefully, we can continue to live up to your expectations in the future.
Please do let me know if you have any suggestions in how we can improve our customer experience or if you ever have any issues I can help with.
Thanks again,
Best regards,
Michael Gibson
Operations & Projects Manager
Richer Sounds Ireland
michaelg@richersounds.ie
Excellent Service
Once again, Richer Sounds knock it out of the park with an unexpected late evening delivery of audio equipment just in time for Christmas. I've never had a less than excellent experience with RS in many years of purchases, regardless of the item value.
23 December 2024
Unprompted review
Reply from Richer Sounds Belfast
Hi Jim
I hope you are well and keeping well.
Apologies for the delay in getting back you.
Thank you so much for taking the time to write a review and even more so for the 5 STARS!
We appreciate it very much and I will be sure to let everyone here at Richer Sounds know. The team will be super pleased!
I would like to hear if you have any ideas on how we can improve things or if you ever have any issues, please let me know and I will do my best for you.
Thanks again,
Best regards,
Michael Gibson
Operations & Projects Manager
Richer Sounds Ireland
michaelg@richersounds.ie
Great, Fast Service.
All hail Richer Sounds.
Cost of item was substantially lower than the majority (all) of online retailers - and was in stock - no back order, like some other online retailers.
Ordered item at 15:30 on 17 Dec 2024, Received it 11:00 19 Dec 2024.
Everything that was supposed to be in the package- was.
Bonus of additional 6 year warranty at no extra cost.
Free delivery.
What's not to like about that!
19 December 2024
Unprompted review
Reply from Richer Sounds Belfast
Hi John
Thanks a million for your 5 STAR review, we really appreciate you taking the time out to leave the review.
It is great to hear you got excellent customer service and value.
We work extremely hard in these areas for our customers.
I will be sure to let the rest of the Richer Sounds team know. They will be very pleased!
Do let me know if you have any suggestions on how we can improve or if you have any issues, drop me a note and we will do our absolute best for you.
Apologies for the delay in getting back to you.
Best regards,
Michael Gibson
Operations & Projects Manager
Richer Sounds Ireland
michaelg@richersounds.ie
5 stars for a 5 star team
I have dealt with Richer Sounds for many years. They are incredibly professional and courteous. Customer service and quality are at the core of everything they do. It's the people who work there that make the difference. The team at Richer Sounds truly deserve their 5-star rating.
17 December 2024
Unprompted review
Reply from Richer Sounds Belfast
Hi Jason
Thank you for giving us a 5 STAR review, we really appreciate you taking the time out.
I will make sure to pass on your comments to the team here at Richer Sounds, - they will be delighted!
We look forward to your continued support in the future.
Please do let me know if you have any ideas how we can improve or if we can ever assist in any way, drop us a line and we will do our absolute best for you.
Thanks again,
Best regards,
Michael Gibson
Operations & Projects Manager
Richer Sounds Ireland
michaelg@richersounds.ie
Great products and fantastic service
I ordered a SVS Subwoofer from Richer Sounds in Belfast, the only store on the Island that stocks them!
My initial order came very quickly but, unfortunately there was a mix up and a different SVS Subwoofer arrived. I contacted the Store and David was almost immediately back onto me to apologise for the mistake and assured me the order would be corrected.
I was then further contacted by Michael to let me know my order was a special one that will take a little longer to arrive but assured me its on the way.
I was then kept up to date with delivery and just over a week later the correct Subwoofer arrived and the mistaken one was taken away.
The process was super painless and I felt very assured throughout the whole experience.
I've bought from them plenty of times before and always had a good experience, so you can be assured even if a mistake happens they will still go above and beyond to look after you.
Thanks all!
13 December 2024
Unprompted review
Reply from Richer Sounds Belfast
Hi Mark
Apologies for only being able to get back to you now and of course thanks a million for taking the time to leave a review - especially a 5 Star Review - we really appreciate it.
I will pass your kind words on to David & Michael and the rest of our team here at Richer Sounds - they will be delighted!
I am super pleased we were able to make the correcting of our mistake painless and stress free for you.
Any issues drop us a line to service@richersounds.ie or of course you can always drop me a line personally.
If you ever have any ideas how we can improve or if we can ever assist in any way, please drop us a line and we will do our absolute best for you.
Apologies again for the delay in my response and always give me a shout if I can help in any way.
Thanks again,
Best regards,
Michael Gibson
Operations & Projects Manager
Richer Sounds Ireland
michaelg@richersounds.ie
I have been going to Richer Sounds on…
I have been going to Richer Sounds on and off for the better part of two decades probably more man I feel old. Everything you see in the photos was supplied by them, except for the screen and the sofa. The advice throughout has been excellent, especially from Kenny and their store manager. I'll soon be upgrading to a Cinema 50 and adding four Dolby Atmos speakers—I can't wait! I did most of the installation myself, though there's still some cable management left to do. Do yourself a favour and check out Richer Sounds!
Plenty of on street car park castle court is handy but if picking up parcels they will wait at door while you bring car round first class service tbh but watch the one just before them they charge a £14 flat day rate then refund the difference back to u
10 December 2024
Unprompted review
Reply from Richer Sounds Belfast
Hi David
Thank you for taking the time to give us a 5 STAR review.
We always make sure to let all our team know when customers give them great reviews. I will of course let Kenny know you mentioned him by name.
I am super pleased you received such great customer service from our team.
Thank you also for your continued support over the years.
Hopefully, we can continue to live up to your expectations in the future.
Please do let me know if you have any suggestions in how we can improve our customer experience or if you ever have any issues I can help with.
Thanks again,
Best regards,
Michael Gibson
Operations & Projects Manager
Richer Sounds Ireland
michaelg@richersounds.ie
Amazing staff
Very fast reply on all emails
Very helping team
Bought so much from them
10/10
30 November 2024
Unprompted review
Reply from Richer Sounds Belfast
Hi Bassboi
Sorry for the delay in responding.
Thank you for taking the time to give us a 5 STAR review.
We always make sure to let our team know when customers give them great reviews.
I am super pleased you received such great customer service from our team.
Hopefully, we can continue to live up to your expectations in the future.
Please do let me know if you have any suggestions in how we can improve our customer experience or if you ever have any issues I can help with.
Thanks again,
Best regards,
Michael Gibson
Operations & Projects Manager
Richer Sounds Ireland
michaelg@richersounds.ie
My favourite shop to buy anything in…
My favourite shop to buy anything in hi-fi or TV's almost always best prices out there and great service, friendly staff,highly recommended!
21 November 2024
Unprompted review
Reply from Richer Sounds Belfast
Hi Adam,
Thank you for giving us a 5 STAR review, we really appreciate you taking the time out.
I will make sure to pass on your comments to the team here at Richer Sounds, - they will be delighted!
Appreciate the recommendation well!
We look forward to your continued support in the future.
Please do let me know if you have any ideas how we can improve or if we can ever assist in any way, drop us a line and we will do our absolute best for you.
Thanks again,
Best regards,
Michael Gibson
Operations & Projects Manager
Richer Sounds Ireland
michaelg@richersounds.ie
Excellent pre sale and after sale service
From initial enquiry about my new TV, David and Stephen were very quick in their responses to me over email with nothing seeming like too much hassle and making me feel a valued customer.
The delivery was also very quick and the courier took extra care to ensure the TV was lifted to where I wanted it to be.
1 week after I purchased the TV, the Black Friday sales started and my TV had a reduction in price. Within a couple of hours David had a refund issued with no issue at all.
Absolute pleasure to deal with and will be recommending to friends and family with the added bonus of it being locally based. 5*!
22 November 2024
Unprompted review
Reply from Richer Sounds Belfast
Hi Peter,
Apologies for only being able to get back to you now and of course thanks a million for taking the time to leave a review - especially a 5 Star Review - we really appreciate it.
I will pass your kind words on to David & Stephen and our team here at Richer Sounds - they will be delighted!
Glad your were able to take advantage of our price promise guarantee.
Appreciate the recommendation as well!
Any issues drop us a line to service@richersounds.ie or of course you can always drop me a line personally.
If you ever have any ideas how we can improve or if we can ever assist in any way, please drop us a line and we will do our absolute best for you.
Apologies again for the delay in my response and always give me a shout if I can help in any way.
Thanks again,
Best regards,
Michael Gibson
Operations & Projects Manager
Richer Sounds Ireland
michaelg@richersounds.ie
Absolutely thrilled with my experience…
Absolutely thrilled with my experience purchasing a 77-inch LG G4 TV from Richer Sounds Ireland. The entire process was seamless, from placing the order to the helpful customer service and incredibly fast delivery. It’s clear they prioritize customer satisfaction, and I’ll definitely be shopping here again. Highly recommend
14 November 2024
Unprompted review
Reply from Richer Sounds Belfast
Hi Ryan
Thank you for taking the time to give us a 5 STAR review.
We always make sure to let our team know when customers give them great reviews.
I am super pleased you received such great customer service from our team.
Hopefully, we can continue to live up to your expectations in the future.
Please do let me know if you have any suggestions in how we can improve our customer experience or if you ever have any issues I can help with.
Best regards,
Michael Gibson
Operations & Projects Manager
Richer Sounds Ireland
michaelg@richersounds.ie
Great to deal with
Price on par with all major retailers and you get to deal with real people who kept communication channels open. What’s not to like
31 October 2024
Unprompted review
Reply from Richer Sounds Belfast
Hi Alan
Thanks a million for your 5 STAR review, we really appreciate you taking the time out to leave the review.
It is great to hear you got excellent customer service and value. We work extremely hard in these areas for our customers.
I will be sure to let the rest of the Richer Sounds team know. They will be very pleased!
Do let me know if you have any suggestions on how we can improve or if you have any issues, drop me a note and we will do our absolute best for you.
Best regards,
Michael Gibson
Operations & Projects Manager
Richer Sounds Ireland
michaelg@richersounds.ie
Fantastic service every step of the way…
Fantastic service every step of the way Richer sounds is the best crowd I've ever dealt with, they go above and beyond for their customers!
Would absolutely recommend to anyone for their technology needs, fantastic prices and quick delivery
25 October 2024
Unprompted review
Reply from Richer Sounds Belfast
Hi Sean
It is greatly appreciated you giving us a 5 STAR review – Thank You!
I will be sure to let the Team here at Richer Sounds know, they will be really pleased.
Also, many thanks for the recommendation. It really helps a lot.
In the meantime, if you ever have any issues, please let me know and I will do my best for you.
Also, if you have any suggestions on how we can improve, I would love to hear them.
Thanks again,
Best regards,
Michael Gibson
Operations & Projects Manager
Richer Sounds Ireland
michaelg@richersounds.ie
Update
Follow up to my review of 1 October. My faulty Marantz cinema 30 was returned to Richer Sounds for them to test. I was dealing with George, who arranged the pickup of the faulty unit, he also confirmed receipt of the unit to their depot. He arranged testing the product, confirmed it was faulty and further arranged for a replacement unit to come direct from Marantz. During all this time I was kept informed of progress and I think I spoke a couple of times with David. I have now received the replacement unit, set it up and it is working perfectly. The most important experience for me was the care all of the Richer Sounds team gave to my query and all of the above without any additional cost to me. Once again, thank you so much and as mentioned before, Richer Sounds is the only place to go to buy HiFi/TV equipment for value for money and exceptional service.
21 October 2024
Unprompted review
Reply from Richer Sounds Belfast
Hi Patrick,
Thank you for giving us a 5 STAR review, we really appreciate you taking the time out.
I will make sure to pass on your comments to George & David and the team here at Richer Sounds, - they will be delighted!
I am glad to hear George & David were able to sort your issue with your faulty item.
We appreciate your continued support and look forward to serving you in the future.
Please do let me know if you have any ideas how we can improve or if we can ever assist in any way, drop us a line and we will do our absolute best for you.
Thanks again,
Best regards,
Michael Gibson
Operations & Projects Manager
Richer Sounds Ireland
michaelg@richersounds.ie
Amazing Service
I had read many times go to Richer Sounds. Decided time to buy a new TV, so I went to Richer Sounds. Amazing customer service. So helpful and as I needed someone to set my TV up no problem, so helpful and friendly.
Yes, always go to Richer Sounds.
27 September 2024
Unprompted review
Reply from Richer Sounds Belfast
Hi Donna
Thanks a million for taking the time to leave a review - especially a 5 Star Review - we really appreciate it.
I will pass your kind words on to our team here at Richer Sounds - they will be delighted!
Any issues drop us a line to service@richersounds.ie or of course you can always drop me a line personally.
If you ever have any ideas how we can improve or if we can ever assist in any way, please drop us a line and we will do our absolute best for you.
Thanks again,
Best regards,
Michael Gibson
Operations & Projects Manager
Richer Sounds Ireland
michaelg@richersounds.ie
Excellent customer service
Ordered a subwoofer on Thursday and it was on my doorstep Saturday morning. Excellent service!! I’ve always found the team at Richer Sounds Belfast to be amazing.
12 October 2024
Unprompted review
Reply from Richer Sounds Belfast
Hi Paul
Apologies for the delay in getting back you.
Thank you so much for taking the time to write a review and even more so for the 5 STARS!
We appreciate it very much and I will be sure to let everyone here at Richer Sounds know. The team will be super pleased!
I would like to hear if you have any ideas on how we can improve things or if you ever have any issues, please let me know and I will do my best for you.
Thanks again,
Best regards,
Michael Gibson
Operations & Projects Manager
Richer Sounds Ireland
michaelg@richersounds.ie
Marantz PM6007 CD Player Purchase
I recently bought a Marantz PM6007 CD Player from Richer Sounds. I was blown away by their customer service and attention to detail. I believe Kenny Surgeoner looked after me and I shall be giving my business again to Richer Sounds Belfast again. Nice one Kenny.
20 September 2024
Unprompted review
Reply from Richer Sounds Belfast
Hi Sylvester
It is greatly appreciated you giving us a 5 STAR review – Thank You!
I will be sure to let Kenny and the Team here at Richer Sounds know, they will be really pleased.
In the meantime, if you ever have any issues, please let me know and I will do my best for you.
Also, if you have any suggestions on how we can improve, I would love to hear them.
Thanks again,
Best regards,
Michael Gibson
Operations & Projects Manager
Richer Sounds Ireland
michaelg@richersounds.ie
The staff are really helpful and have…
The staff are really helpful and have great advice on what works together. A really good price too & delivered the next day for me Foc. They even gave me some quality speaker cable ! Highly recommend 👍
30 September 2024
Unprompted review
Reply from Richer Sounds Belfast
Hi John
Thank you for taking the time to give us a 5 STAR review.
We always make sure to let our team know when customers give them great reviews.
I am super pleased you received such great customer service from our team.
Also, a big thank you for the recommendation!
Hopefully, we can continue to live up to your expectations in the future.
Please do let me know if you have any suggestions in how we can improve our customer experience or if you ever have any issues I can help with.
Thanks again,
Best regards,
Michael Gibson
Operations & Projects Manager
Richer Sounds Ireland
michaelg@richersounds.ie
Best customer service experience
I have bought a number of products over the years from Richer Sounds and will continue to do so. Recently I bought ceiling speakers and a Marantz cinema 30 av receiver. After 4 days of use, the sound on one of the channels stopped playing. I spoke with George yesterday who arranged to pickup the unit to check the fault. The unit was picked up this morning and obviously will now wait the outcome of they're check. But as always, their customer service is above and beyond expectations and I would not consider buying hifi/tv etc from anywhere else other than Richer Sounds. I live in Kerry, so to arrange a pick up from Belfast after a phone call yesterday is top class service.
1 October 2024
Unprompted review
Reply from Richer Sounds Belfast
Hi Patrick
Apologies for the delay in getting back you.
Thank you so much for taking the time to write a review and even more so for the 5 STARS!
We appreciate it very much and I will be sure to let everyone here at Richer Sounds know. The team will be super pleased!
Hopefully we will have things sorted quickly for you.
I would like to hear if you have any ideas on how we can improve things or if you ever have any issues, please let me know and I will do my best for you.
Thanks again,
Best regards,
Michael Gibson
Operations & Projects Manager
Richer Sounds Ireland
michaelg@richersounds.ie
Excellent customer service
6 year warranty means 6 year warranty. TV failed to turn on one day and luckily for me it had 2 months left on a 6 year warranty. Received top drawer customer service from start to finish from Richer Sounds staff and TV repair people. Was too costly to fix so a new like-for-like tv arrived today. Also received a follow-up telephone call from RS.
27 September 2024
Unprompted review
Reply from Richer Sounds Belfast
Hi Paul
I am deeply sorry for only getting round to thanking you for your review.
It is greatly appreciated you giving us a 5 STAR review – Thank You!
I will be sure to let the Team here at Richer Sounds know, they will be really pleased.
In the meantime, if you ever have any issues, please let me know and I will do my best for you. Also, if you have any suggestions on how we can improve, I would love to hear them.
Thanks again,
Best regards,
Michael Gibson
Operations & Projects Manager
Richer Sounds Ireland
michaelg@richersounds.ie
DEALING ~ RicherSounds, Belfast
DEALING ~ RicherSounds, Belfast
From the very start of our initial contact, we found all the staff at Richer Sounds very helpful & attentive. We were never left hanging awaiting email reply. If one person was not there, another would introduce himself & take over.
As the equipment we needed to replace is no longer available, we were guided towards an acceptable alternative. Every question raised was answered, and a good price negotiated.
We would definitely recommend this company to anyone seeking such quality and a good customer relationship.
We would award a Top OVER the Stars allowed, if it were possible.
Also, the delivery service was excemplary (with excellent packaging); and delivered on time, as promised ~ which also involved a cross-border journey.
Also, we asked for some slight technical advice; which was answered promptly & put our minds at rest.
Len & June Fitch
Moher
Ballyleague
Co. Roscommon
Republic of Ireland
N39 P621
20 September 2024
Unprompted review
Reply from Richer Sounds Belfast
Hi Len & June
Sorry for the delay in responding.
Thank you for taking the time to give us a 5 STAR review.
We always make sure to let our team know when customers give them great reviews.
I am super pleased you received such great customer service from our team.
Hopefully, we can continue to live up to your expectations in the future.
Also many thanks for the recommendation!
Please do let me know if you have any suggestions in how we can improve our customer experience or if you ever have any issues I can help with.
Thanks again,
Best regards,
Michael Gibson
Operations & Projects Manager
Richer Sounds Ireland
michaelg@richersounds.ie
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