A great price, very quick delivery & a 6 year warranty. Add to that the fact that the Haier TV not only synced with our other TV's but also with our Phillips Hue lighting system, which we have install... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
No brainer for me - best price, quality Sony tv. Slight negative having delivery charge for named day but delivery on time, rang hour before arriving. All round great services thank you very much an... See more
Company replied
We bought our Hisense 100” TV from Richer Sounds and cannot fault the whole process. Not only were the prices more than reasonable at nearly £1000 cheaper than Amazon, the customer service was exc... See more
Company replied
I've used Richer Sounds a good few times down the years for hifi separates and accessories, starting way back in the 80s. I've bought from their store in my hometown of Stockport, bought from t... See more
Company replied
Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
3 - 4 Hankey Place, SE1 4BB, London, United Kingdom
- 0333 900 0065
4.9
Excellent
22K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Brilliant service and delivery
Brilliant service and delivery. Great products and prices, all round excellence.
4 August 2026
Reply from Richer Sounds - Websales
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Reply from Richer Sounds - Websales
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Seamless purchase
Seamless purchase; great deal on the tv, great communication, all went well. This is our third purchase from Richer Sounds and each time have had the confidence of reliability and feeling of personal service.
30 September 2026
Reply from Richer Sounds - Websales
Thanks for your great feedback and for supporting local business.
Had problem as screen was damaged in…
Had problem as screen was damaged in transit however because of your customer service it was soon and efficently remeded
30 September 2026
Reply from Richer Sounds - Websales
Thanks for your 5 star review, we look forward to seeing you again next time
Brilliant service and brilliant piece of kit!
I had been eyeing up the Pure Evoke Home for a while and saw a fantastic deal on Richer Sounds, so I took the plunge and ordered. Very easy process. Signing up for VIP also gave me an extra discount too! Even though I chose standard delivery, it was delivered the very next day which was brilliant. The radio itself is amazing, such brilliant sound for a small piece of kit, very loud! It's lovely to be able to play CDs again. I will definitely be buying any future tech from Richer Sounds - very happy indeed!
30 September 2026
Reply from Richer Sounds - Websales
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Reply from Richer Sounds - Websales
Thanks for your 5 star review, we look forward to seeing you again next time
TV arrived very promptly
TV arrived very promptly. Just as described and at a good price.Our first delivery from Richer Sounds online though we had bought in the local store before. Highly recommend them however the purchase is made.
30 September 2026
Reply from Richer Sounds - Websales
Thanks for your 5 star review, we look forward to seeing you again next time
My TV arrived within 20 hours of…
My TV arrived within 20 hours of ordering online!....Richer Sounds has extended the guarantee to 6 years. Always buy my audio visuals from Richer Sounds
30 September 2026
Reply from Richer Sounds - Websales
Thanks for your feedback, great to read you were happy with our service.
Easy buy, not easy delivery.
Buying was straight forward from the website, although I would have liked to have supported my local dealer but they didn’t get back to me in time,
Delivery however was in part bad.
The two chaps that actually delivered were polite and efficient, but the process was most annoying.
I had paid for delivery, specified a day/date and expected to hear nothing more until the day of delivery.
What I got were confusing text messages and emails which in part made me believe the item would not be delivered.
After taking the day off work this was annoying.
The email asked me to confirm I still wanted delivery! Quite why I wouldn’t and not contact if this were so I don’t know, I tried to confirm this (using their ‘bot chat’)but this kept asking me for a delivery or consignment number that started with the letter ‘M’ NONE of the ones I had started with a letter M so it wouldn’t accept or let me go further, by this time as the delivery was to be the following day, I was starting to worry a; I was going to have to cancel and buy from elsewhere & b; I’d wasted a days leave for nothing, this meant I had to call and sure enough, they wanted to confirm I wanted the delivery to go ahead….Ridiculous!
I would consider changing couriers, I for one, would not consider buying again from here if the delivery was by the same people.
30 September 2026
Reply from Richer Sounds - Websales
Thank you for your feedback, although we are sorry that the delivery experience wasn’t a smooth one on this occasion.
We use several large screen couriers including our own small fleet of vans that service a number of local deliveries, so the choice of partner depends on various factors, including box dimension and location for instance. It’s obviously disappointing that the notifications you received appeared unclear and that tracking the shipment through the couriers website was difficult, we will of course review the feedback directly with the contractor.
Hopefully the product itself is satisfactory, but should you need any assistance please do get in touch via seniorcomplaintsteam@richersounds.com.
Many thanks,
The Customer Experience team
Great service
Great service. Quick delivery. Very impressed by the 6 year guarantee which is better than Ruark's 2 year guarantee.
Definitely going to use Richer Sounds in the future.
30 September 2026
Reply from Richer Sounds - Websales
Thanks for your feedback, great to read you were happy with our service.
Reply from Richer Sounds - Websales
I was sorry to read your review and, having corresponded with you directly during the complaint, I know the difficulties you experienced with your television caused considerable frustration.
Whilst personally I don't think it would be helpful to either party to revisit the full details of the matter here, I did want to publicly acknowledge that aspects of your case could have been handled better following your discovery of an issue with the product after wall mounting it. In particular, information provided during discussions around a replacement product was inaccurate, for which I am genuinely sorry. I have also spoken to the colleague involved.
I understand you have since chosen to purchase elsewhere following us arranging the collection and refund, but as we discussed over email, I remain open to a conversation to see whether there is anything we can do to put things right. Should you wish to discuss the matter further, please feel free to contact me via the address below..
seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Experience
Richer Sounds
Hassle free
Great product, great price!, easy purchase, delivery hassle free from DPD, excellent service, thank you!
30 September 2026
Reply from Richer Sounds - Websales
Thanks for your great feedback and for supporting local business.
Competitive price delivered on time
Competitive pricing ease of ordering and choice of delivery time overall an pleasing experience I was kept in the loop on delivery time delivered on time
30 September 2026
Reply from Richer Sounds - Websales
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
I followed the easy steps through the…
I followed the easy steps through the checkout and entered my details with minimal fuss and was processed quickly
My receipt and delivery information followed shortly after.
Very happy with the experience.
30 September 2026
Reply from Richer Sounds - Websales
Thank you for your 5 star review!
Reply from Richer Sounds - Websales
Thanks for your kind review, we look forward to your next visit.
Received invaluable online advice…
Received invaluable online advice before purchase.
Online purchase delivered super quick next day.
A refurbished product - as new works brilliantly.
29 September 2026
Reply from Richer Sounds - Websales
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Excellent service as always
I ordered a Manhattan Aero box for next day delivery and it arrived on time. I then had to order a second one which also arrived within 2 days even on standard delivery. Richer Sounds are my go to for audio and TV stuff as they're always reliable and when help or advice is needed you can still speak to a knowledgeable REAL person 🙂
30 September 2026
Reply from Richer Sounds - Websales
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Very good customer service when delivery went wrong
Very good customer service when delivery went awry
29 September 2026
Reply from Richer Sounds - Websales
Thank you for your feedback and for taking the time to leave us a review.
Our apologies that there was an issue with your delivery, but we're pleased that our Customer Service team were able to resolve this for you.
We hope you enjoy your new purchase!
Many thanks,
The Customer Experience team
Good price on quality products
Good price on quality products. Discussed options with a team member and arrived at the best solution
30 September 2026
Reply from Richer Sounds - Websales
Thank you for your wonderful feedback
CD player ordered and it arrived next…
CD player ordered and it arrived next day. Ordering on line was very easy.
30 September 2026
Reply from Richer Sounds - Websales
Thank you for your 5 star review!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.