Richer Sounds - Stockport Reviews 

2,445
TrustScore 5 out of 5

4.9

58 Lower Hillgate, SK1 3AL Stockport, GB


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Rated 5 out of 5 stars

This was my first purchase with Richer Sounds and it was ordered and paid for online.The process was very straight forward and communication regarding delivery and collection times excellent.So glad t... See more

Company replied

Rated 5 out of 5 stars

We went to the Stockport store to have a look for a new television, the staff were really helpful. No pressure to buy, just good honest advice. Once we had made our choice delivery was arranged for a... See more

Company replied

Rated 5 out of 5 stars

I prefer visiting showroom rather than buy on line . Salesperson was efficient and professional as was delivery driver . Both an asset to your firm . 10/10 . Bought a tv off you several years ago an... See more

Company replied

Rated 5 out of 5 stars

Excellent advice from Matt and John. First class service led to the purchase of an oled tv, stand & dvd player. You guys delivered an excellent customer experience. Thank you.

Company replied


Company details

  1. Hi-fi shop
  2. Electronics Store
  3. TV store

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

  • 58 Lower Hillgate, SK1 3AL, Stockport, United Kingdom

  • 0333 900 0022

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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4.9

All reviews

(2,445)

25,118 reviews in the last 12 months

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Rated 5 out of 5 stars

Good service

8 March 2026
Richer Sounds - Stockport logo

Reply from Richer Sounds - Stockport

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Colleagues very knowledgeable

Colleagues very knowledgeable

8 March 2026
Richer Sounds - Stockport logo

Reply from Richer Sounds - Stockport

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

First time I’ve used richer sounds …

First time I’ve used richer sounds Very good service very knowledgable about their products when deciding which tv to purchase. Will definitely use them again .

7 March 2026
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Reply from Richer Sounds - Stockport

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

quick and efficient

I placed my order and left the shop just four minutes after entering, (I knew exactly what I wanted). The salesman told me my particular model was not in stock, but that a delivery was due the next day (Friday), and that delivery to me might not occur until Monday. As it happened, the item was delivered to me on Saturday Morning, undamaged and has already been pressed into service.

5 March 2026
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Reply from Richer Sounds - Stockport

Thank you for your 5 star review!

Rated 5 out of 5 stars

Helpful and efficient service.

Helpful and efficient advice from a person who knew what he was talking about. TV delivered promptly the
next day.

3 March 2026
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Reply from Richer Sounds - Stockport

Thank you for your wonderful feedback

Rated 5 out of 5 stars

Very knowledgeable and freandly and no…

Very knowledgeable and freandly and no hard sell wes able to take my time

3 March 2026
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Reply from Richer Sounds - Stockport

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Great experience

Great experience. Very helpful. Gave me a discount as the listing was an old sale price .
Answered all
My questions and queries.
Would definitely recommend.

26 February 2026
Richer Sounds - Stockport logo

Reply from Richer Sounds - Stockport

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Really helpful staff

Really helpful staff, gave me an excellent deal and even put my TV and soundbar in the car

27 February 2026
Richer Sounds - Stockport logo

Reply from Richer Sounds - Stockport

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

I'm pretty happy with my experience

I'm pretty happy with my experience. I wanted an AV Home Theatre setup and chose a Denon unit with a pair of Wharfdale floor standing speakers which were ex display but in perfect condition when they arrived the following day from order placement. The sales person was very helpful and it was nice to deal with a home grown business rather than an American conglomerate. I love my setup even if my wife finds it too loud.

24 February 2026
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Reply from Richer Sounds - Stockport

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Lost.... but best service

Had purchased several times from Richer Sounds from their online shop and been very satisfied with the price and delivery. Was after a device that required calling their phone line to order. The agent said that he would check stock in nearby stores and sure enough he found one unit close by. Called them and they were happy to take my order and arrange delivery. Regretably DPD ended up missplacing the package which resulted in a 7 day delivery instead of 48hrs. The store staff were the absolute best and helped track the unit and assured me that they could find a replacement if needed. In the end all was good and the unit arrived, installed and working great. Amazing friendly service from the staff at Richer Sounds Stockport. Well done guys!

20 February 2026
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Reply from Richer Sounds - Stockport

Thank you for your wonderful feedback

Rated 5 out of 5 stars

John in Stockports great customer service.

John the guy that served us in your Stockport store made the difference. He spoke knowledgably about the various, options available, gave pointers on sound quality of different cd players before allowing us to make our choice, not pushing us towards something we didnt want or need and then provided advice an additional discount that the VIP membership gave us. Nothing was too much trouble. Will be back when we finally move house for a full system. Cheers John.

22 February 2026
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Reply from Richer Sounds - Stockport

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Excellent service, friendly and knowledgeable!

The person who served us was quick to pinpoint my needs and happy to discuss alternative equipment. He was open about any downsides as well as the plus points of alternatives. Pricing was fair and competitive. A further small item not then in stock was posted to me within days. THANKYOU!

20 February 2026
Richer Sounds - Stockport logo

Reply from Richer Sounds - Stockport

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Excellent sales service at RS Stockport

Excellent sales service at RS Stockport

Excellent delivery service. Two RS guys brought the heavy speakers in to the house.

21 February 2026
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Reply from Richer Sounds - Stockport

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 4 out of 5 stars

The Manager was very knowledgeable and…

The Manager was very knowledgeable and helpful.
I bought a CD / amp but had trouble setting up the WiFi for internet radio and streaming as there was no manual. It's now sorted and I am very happy. My last amp, which I bought from Richer Sounds approx 47 years ago, packed up. Not bad going.

20 February 2026
Rated 5 out of 5 stars

This is a well informed and customer focosed company

I negociated a very good price for the equiptment that I purchased, then there was a problem with the new card. The Stockport staff were very supportive and eventually, the card behaved and the purchase went through. Great communications all round, and a well informed and efficient delivery experience.

Well done R.S. of Stockport (and the delivery team)

17 February 2026
Richer Sounds - Stockport logo

Reply from Richer Sounds - Stockport

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Great service all round

Expert and comprehensive in-store guidance from Nate to make best purchase decision (LG Oled TV).
Complimented by on-time next day delivery and excellent installation service from Paul who went the extra mile to ensure the TV was fully functional and provided guidance on best use of control features.

17 February 2026
Richer Sounds - Stockport logo

Reply from Richer Sounds - Stockport

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Excellent customer service

Great Service and knowledge of product bought went above and beyond. Excellent customer service

17 February 2026
Richer Sounds - Stockport logo

Reply from Richer Sounds - Stockport

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

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