Although our enquiry was a fairly simple one it was answered with clarity and honesty even though we ended up with a cheaper product. We described our requirements and the TV is just what we need... See more
Company replied
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Although our enquiry was a fairly simple one it was answered with clarity and honesty even though we ended up with a cheaper product. We described our requirements and the TV is just what we need... See more
Company replied
Went to Richer Sounds in Prestwich looking for help and advice. Met the store manager Sam there who was without a doubt the most informed and happy gentleman I have met in a long time, he set up diffe... See more
Company replied
It seems the norm these days, that companies are focused on selling. Its when there are issues that shows how good or bad customer service is. My LG tv bought from Ellis at Richer Sounds, and less th... See more
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We knew which Hifi system we wanted to buy but had a few questions regarding attaching our own speakers. The staff member was very helpful and even showed us on his computer which connector we needed... See more
Company replied
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
415-419 Bury New Road, M25 1AA, Prestwich, United Kingdom
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I decided after considerable deliberation that I would swap the Tangent Ampster 111 for the Arcam, which, although considerably more expensive, would be, following Noah's advice, the same price as my new speakers plus half as much again. Unfortunately, I am currently unable to listen to my new setup, including my new amplifier, due to an ongoing health problem, so it might be a while yet. But I did appreciate Noah's advice.

Reply from Richer Sounds - Prestwich
Great service as always, along with advice, price matched the item I wanted and was in store within 2 days of order, collected and sounds fantastic

Reply from Richer Sounds - Prestwich
Great service, great recommendation for a turntable. Had an issue when I set it up, called up and they sorted it immediately.

Reply from Richer Sounds - Prestwich
Pleased to get the items ordered, with a small discount and the delivery was flawless.
Nevertheless, probably sound like a bit of a grump but I was expecting more of an experience with coming into store - I had done my research and it appeared I seemed to know more about the items than the sale staff and a couple of times he gave me incorrect information which I won't go into. It definitely wouldn't stop me ordering from richer sounds but I might just buy online in future or perhaps try another store.

Reply from Richer Sounds - Prestwich
My set top box .. MANHATTAN.. SENT OUT FOR DELIVERY THRU DPD EXCELLENT NEX DAY SUPER SERVICE FROM PRESTWITCH TEAM. 10/10. JIM'E

Reply from Richer Sounds - Prestwich
The price and service was excellent as usual. Ellis , was great and very knowledgeable.
6 year warranty

Reply from Richer Sounds - Prestwich
Received great service from Ellis who discussed what TV I needed and explained various options. Ordering was easy in the store, and delivery of both TV and stand were well within the time frame given. The couriers DPD were very efficient and friendly. Overall a great shopping experience for someone who isn't technically minded!! Can't beat a local store with knowledgeable staff who will take the time to advise you.

Reply from Richer Sounds - Prestwich
Great customer service, I recently purchased some headphones. I was able to get a good demonstration of the product, which made me know the product was right for me.

Reply from Richer Sounds - Prestwich
I always use richer sounds for any of my audio or TV needs. The customer service is second to none and all the staff are informed and knowledgeable, willing to take the time to explain answers to any questions that are asked.
The prices are always competitive and quite often cheaper than other retailers.
The delivery of my newest TV was quick and the delivery guys were helpful and respectful.
Overall richer sounds are at the top of their game, and have been for all the years I have been using them.

Reply from Richer Sounds - Prestwich
Ritcher Sounds sorted my problem out with a speaker I had damaged and even had it delivered to my house

Reply from Richer Sounds - Prestwich
Good website, easy to order new TV. Expensive sound bar included in price. Quick delivery.

Reply from Richer Sounds - Prestwich
Great service, sorted my mistake with the delivery option and we always get a good price and lengthy warranty. What's not to like?

Reply from Richer Sounds - Prestwich
Ellis was great, made sure we got the right TV and stand and also price matched.

Reply from Richer Sounds - Prestwich
Richer sounds have been my 'go to' retailer for sound and vision for many years. Didn't let me down again. Recommended.

Reply from Richer Sounds - Prestwich

Reply from Richer Sounds - Prestwich
I arrived 30 minutes prior to closing. I experienced excellent advice and didn’t feel rushed. Despite purchasing at close of day, I was still offered next day delivery. I was kept informed of delivery times and all went well. I hadn’t arranged installation but had a small issue in setting up. I telephoned the shop, again close to closing time and they arranged an installer to come out the same evening.
Outstanding customer care. Plus highly competitive pricing.

Reply from Richer Sounds - Prestwich

Reply from Richer Sounds - Prestwich
Absolutely first class service as always from the staff at Prestwich branch

Reply from Richer Sounds - Prestwich
You had the tv there at your store unlike curry's 3o pound delivery next day argos no better no store near me had one in stock you did you won hands down thank you

Reply from Richer Sounds - Prestwich
Staff in store were quick to help, professional and polite. The show room is small but well laid out and it was great being able to see the system in person, even though I already pretty much knew what I wanted. Delivery service was also great.

Reply from Richer Sounds - Prestwich
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