Richer Sounds - Oxford Reviews 

1,755
TrustScore 5 out of 5

5.0

1 West Way, Botley Road, OX2 0JB Botley Road, GB


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Rated 5 out of 5 stars

Great service as always. Questions answered quickly and honestly by a "real" knowledgeable human being, very fast tracked delivery (if needed) with one hour delivery window. Excellent value. Easy te... See more

Company replied

Rated 5 out of 5 stars

Upgrading my turntable. Staff are friendly and very knowledgeable and appear dedicated to ensuring that you select the solution that is best for you. There is no hard sell and they do not try and... See more

Company replied

Rated 5 out of 5 stars

Although mine was a relatively small order I made a couple of phone calls to head office and your Oxford store to clarify a few things and was very impressed by the helpful attitude and expertise of... See more

Company replied

Rated 5 out of 5 stars

The staff are always friendly and knowledgeable and give good advice based on what you tell them that you are looking for. I also recently had to get a tv looked at using their 6 year guarantee and it... See more

Company replied


Company details

  1. Hi-fi shop
  2. Electronics Store
  3. TV store

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

  • 1 West Way, Botley Road, OX2 0JB, Botley Road, United Kingdom

  • 0333 900 0052

5.0

Excellent

TrustScore 5 out of 5

2K reviews

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5.0

All reviews

(1,755)

24,524 reviews in the last 12 months

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Rated 5 out of 5 stars

What a great experience very…

What a great experience very accommodating very helpful soughted out a wonderful hi-fi for me thank you Damian and the team at Oxford

10 March 2026
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Reply from Richer Sounds - Oxford

Thank you for your 5 star review!

Rated 5 out of 5 stars

There were no problems

There were no problems. I have always found the Oxford branch to be helpful and, above all, honest. They are happy to avoid me having a wasted journey by paying for items up front over the phone (e.g. cables) and then putting the items to one side for me to pick up. Very useful.

15 October 2025
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Reply from Richer Sounds - Oxford

Thank you for your 5 star review!

Rated 5 out of 5 stars

A Sound Effort

Great courtesy from Damien and the other members of the team in Oxford. He had provided a selection of options for me to listen to, did not try to upsell, but respected my budget, and we were able to come to a satisfactory conclusion. I had used Richer Sounds on a previous occasion and their service was as impressive in both instances. Very reasonably priced too. 10 out of 10

11 May 2026
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Reply from Richer Sounds - Oxford

Thank you for your wonderful feedback

Rated 5 out of 5 stars

Excellent customer service.

Very helpful, knowledgeable and attentive staff. We had a 1001 questions and they were extremely patient and went above and beyond to make sure we bought the right audio equipment that we wanted for our circumstances. We even ended up buying more than we went in for!

10 May 2026
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Reply from Richer Sounds - Oxford

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Really helpful staff

Really helpful staff, with sound advice on my intended purchase from them. I am very pleased with my Hisense Mini Led 55" Tv

1 May 2026
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Reply from Richer Sounds - Oxford

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Kaz at Richer Sounds is you man.

Kaz is always welcoming and knowledgeable on tech products. I am happy to continue shopping at Richer Sounds for my future purchases.

28 April 2026
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Reply from Richer Sounds - Oxford

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Great service

Helpful and informative advice from friendly staff.

26 April 2026
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Reply from Richer Sounds - Oxford

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Campervan tv

As always when I shop at richer sounds in Botley Oxford I get 1st class helpful info on the item I'm looking for ,I was buying a TV for my campervan & kaz explained all the options available.

25 April 2026
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Reply from Richer Sounds - Oxford

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

I purchased a lg g5 from botley…

I purchased a lg g5 from botley excellent service from ash and also follow up to check I was happy with my purchase and everything was okay.

24 April 2026
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Reply from Richer Sounds - Oxford

Thank you for your 5 star review!

Rated 5 out of 5 stars

Faultless experience

Faultless experience from start to finish. Friendly, knowledgeable and refreshingly competent staff at the end of the phone; they quickly confirmed delivery vehicles for restricted access, processed a price match and ensured delivery instructions were passed on. They use a helpful and efficient delivery company that delivered to a countryside location following directions and on time. It is rare to find such a high level of customer service and I would not even consider using anyone else in future.

23 April 2026
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Reply from Richer Sounds - Oxford

Thank you for your wonderful feedback

Rated 5 out of 5 stars

Quick delivery on time

Quick delivery on time. Cartridge (Ortofon Bronze) fully up to expectations. This is my second one. Even pre Run in period completion this sounds great.

22 April 2026
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Reply from Richer Sounds - Oxford

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

My latest business with you

Hello I would just like to say my click and collect from your your store was fuss free and went smoothly. You supplied exactly what I ordered within the timescale quoted. I am very happy with the results. Thank you very much.

13 April 2026
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Reply from Richer Sounds - Oxford

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Had a great demo session

Had a great demo session for 3 different pairs of speakers. Paddy did a proper deep dive on my room set up and musical tastes and was very knowledgeable and informative. After an hour of deliberation, he pulled the rabbit out of the hat with the Monitor Audio Silver 100 7g in gloss black. The most important thing to me was feeling good about my experience and coming away knowing what I'd chosen and the reasons for making that choice. Thanks Paddy and Richer Sounds Oxford.

25 April 2026
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Reply from Richer Sounds - Oxford

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Thank you!

Always more than helpful at Richer Sounds!

20 March 2026
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Reply from Richer Sounds - Oxford

Thank you for your wonderful feedback

Rated 5 out of 5 stars

I was undecided between two premium TV…

I was undecided between two premium TV sets
I spoke to RS Oxford and they helped me decide. Offered next day delivery at a lower price than John Lewis and with six years warranty, again, better than John Lewis
Knowledgeable staff, quick, polite and offered better price.
What is not to like!

11 April 2026
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Reply from Richer Sounds - Oxford

Thanks for your great feedback and for supporting local business.

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