Excellent customer service as always. Been using Richer sounds for many years. Needed to upgrade our old Cambridge audio system as DAB tuner no longer viable with most stations moving to DAB+. Now we... See more
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See what reviewers are saying
I've bought my last 3 TV's from Richer Sounds and found them to very helpful and professional every time. On this occasion I was looking online for a price match...it was a Sunday morning but I got a... See more
Company replied
For most of my life I've used a well know chain for HiFi/TV/ and other items. Having moved to Newcastle what a difference I've noticed when using Richer sounds. The telephone lines are answered by na... See more
Company replied
Ethan’s help in choosing my turntable was invaluable. He answered emails and my questions promptly and invested time. When I went to choose my turntable, both Ethan and Harry were knowledgeable and ma... See more
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Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
94-96 Clayton Street, NE1 5PG, Newcastle, United Kingdom
- 0333 900 0032
4.9
Excellent
2K reviews
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Excellent staff
Excellent staff. Helpful and knowledgeable. Turntable recommendation is brilliant and really easy to use. Will definitely be back for more equipment in the future
6 April 2026
Reply from Richer Sounds - Newcastle
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Very knowledgeable and helpful and I…
Very knowledgeable and helpful and I got a perfect system, Richer Sounds will be my go to for audio visual equipment.
4 April 2026
Reply from Richer Sounds - Newcastle
Thanks for your great feedback and for supporting local business.
Richer sounds richer experience
Richer sounds were recommended to me by my father in law, who’s been a customer for years.
I ordered yesterday for click and collect. I received a phone call this morning to say it was ready. The guy was super helpful and helped get the tv in the car, taking extreme care.
My wife found the same tv at a different retailer and they kept there beat promise.
Tv ordered and collected from Newcastle. Whilst waiting I didn’t realise the range of appliances they sold.
Will 100% be a returning customer for tech needs.
9 April 2026
Unprompted review
Reply from Richer Sounds - Newcastle
Thanks for your feedback, great to read you were happy with our service.
Speaker Cable - Advice & Purchase
Popped into the Newcastle store to get advice about 2 sets of speaker cables. Got one in the store, ordered the other for delivery on the day I wanted it. Can't fault the service from Richer Sounds
30 March 2026
Reply from Richer Sounds - Newcastle
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
The staff were friendly and helpful
The staff were friendly and helpful. As well as this, they were knowledgeable. They replied to my email questions promptly and with useful and helpful advice.
2 April 2026
Reply from Richer Sounds - Newcastle
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
First Class Service
Bought a number of products form Richer Sounds Newcastle recently and their customer service is second to none. Providing me with excellent advice and technical knowledge.
31 March 2026
Reply from Richer Sounds - Newcastle
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
The staff are friendly and helpful.
As I walk in the store, they were helpful and freindly. As I bought my item. I would shop there again, as I prefer to look around at their products as well as buying.
27 March 2026
Reply from Richer Sounds - Newcastle
Thanks for your kind review, we look forward to your next visit.
Brilliant experience
As I have found every time I need to purchase a new TV , this is my 5th TV from the Newcastle store, the customer service & advice was excellent. The gentleman who served me was extremely helpful & he even carried the TV to my car & put it in the car for me.
SUPERB Service
30 March 2026
Reply from Richer Sounds - Newcastle
Thank you for your 5 star review, it’s lovely to read your comments.
We were made to feel special from the…
We were made to feel special from the moment we walked into the store.The fact that we wanted a small tv (32”) didn’t change Colin’s manner towards us (as it had in John Lewis - the salesman didn’t want to know)Colin understood what we needed.He was very knowledgeable and but realising he had two technophobes, he kept things simple for us! He came out to install the tv and soundbar for us and was really friendly and approachable. In fact we have found all the staff to be very helpful as we have had to call the store on two further occasions for advice, and cannot fault any staff member.
23 March 2026
Reply from Richer Sounds - Newcastle
Thank you for your 5 star review, it’s lovely to read your comments.
Really good store and staff are very…
Really good store and staff are very professional and any issues you might have or problems with anything ordered and there team are fast to respond I would recommend Richer Sounds to anyone wanting anything audio and the fact the team really care matters alot to me not like other places where they take your money and you get told loads of crap my personal experience with the team at the store was very good and Its my go to place for any audio equipment and TV's 😎
30 March 2026
Reply from Richer Sounds - Newcastle
Thanks for your feedback, great to read you were happy with our service.
Faultless Installation.
The instore discussion on which tv to buy, was very good. Price/warranty better than elsewhere. The installer at our home was slick and efficient. A very tidy faultless installation. Configured exactly to our requirements. Not a sub-contracted installation; own Richer S staff. Instructions on use were complex - but that's because of the technology - and us. Richer S deserves the Which? accolades.
4 April 2026
Reply from Richer Sounds - Newcastle
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Reply from Richer Sounds - Newcastle
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Replacement
Had a faulty tv under g/tee ,tried to fix ,couldn’t,gave me £160 towards new tv.got me new one ,im over the moon.they are good.
27 March 2026
Reply from Richer Sounds - Newcastle
Thank you for your 5 star review!
Easy to complete tellephone purchase and advise as needed
Easy to complete tellephone purchase and advise
27 March 2026
Reply from Richer Sounds - Newcastle
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Colin and Dale were excellent
Colin and Dale were excellent, they assisted throughout the deliberations and provided unbiased advice, thanks
27 March 2026
Reply from Richer Sounds - Newcastle
Thank you for your wonderful feedback
Brilliant service
Intelligent, informed help in store by brilliant assistant Harry. Guided me to exactly the right products fr my needs. First class service!!
25 March 2026
Reply from Richer Sounds - Newcastle
Thank you for your wonderful feedback
Sonos Beam 2
Richer Sounds appears to make every thing easy, from their website to packaging and shipping. They are also very competitive regarding their prices. The 6 year warranty is better than all other companies.
Thanks
25 March 2026
Reply from Richer Sounds - Newcastle
Thank you for your 5 star review, it’s lovely to read your comments.
Great experience
Great experience, I went into store for a turntable, after seeing that one I wasn’t keen. They helped me find another and then got it ordered. It arrived a few days later
21 March 2026
Reply from Richer Sounds - Newcastle
Thank you for your 5 star review, it’s lovely to read your comments.
Reply from Richer Sounds - Newcastle
Thank you for your wonderful feedback
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