What an excellent shop Richer Sounds at Middlesborough are. Dave helped me choose some new wireless headphones. I was free to spend 2 hassle free supportive hours in their sound room. Highly experienc... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
What an excellent shop Richer Sounds at Middlesborough are. Dave helped me choose some new wireless headphones. I was free to spend 2 hassle free supportive hours in their sound room. Highly experienc... See more
Company replied
I recently bought a Hisense tv from Richer Sounds. Now, encountering an annoying issue with the on screen mute display, I tried to source an answer via the Hisense website. AI intervention, absolute... See more
Company replied
Great staff who are knowledgeable about technology. Very friendly and happy to chat and give advice about the best products for your need and won't advise you to buy the most expensive items. You feel... See more
Company replied
The staff are so friendly and professional , both over the phone and in person. They helped us with the delivery, and the service was amazing. This was my first purchase from Richer Sounds Middlesbrou... See more
Company replied
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
63-65 Borough Road, TS1 3AA, Middlesbrough, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ordered online, delivered promptly by DPD to store for collection.
I've also bought directly from the shop previously and found the staff to be helpful and knowledgeable.

Reply from Richer Sounds - Middlesbrough
Helpful and friendly from ringing through to going into the store to collect. Would recommend to friends and family.

Reply from Richer Sounds - Middlesbrough

Reply from Richer Sounds - Middlesbrough
My original choice wasn't available but Paul sorted me a Hisense 43" Pro, and a Pedestal Stand which solved my problem regarding its positioning. The TV is great and the stand a perfect solution. The personal contact was better than shopping online, and Richer Sounds Middlesbrough the answer.

Reply from Richer Sounds - Middlesbrough
The staff member Dave from Middlesbrough branch who dealt with my television purchase provided me with the best customer service I have received from any retailer in over 20 years. For me it is this which makes the difference when I am considering a retailer for subsequent purchases. Needless to say I shall be using Richer Sounds in future.

Reply from Richer Sounds - Middlesbrough
I felt with the manager him self helped me with all my questions that I asked him polite and friendly to talk to ales helped with the delivery of my TV

Reply from Richer Sounds - Middlesbrough
For a start the advice that the staff give is excellent, the number of times I have purchased TV and hi-fi from Richer Sounds never once have I been convinced to purchase the most expensive or something that doesn't suit me, advice has always been in the customers best interests. Prices of equipment is very competitive, as long as I live I'll never buy from anywhere else .
Dave who was my advisor and salesman from Middlesbrough was top of the pops

Reply from Richer Sounds - Middlesbrough
Richer Sounds, Middlesbrough, have proved, once again for us, that they are tops for tv!! ...Thanks!
I've purchased a few things from this shop and I've never been disappointed, the staff are very friendly and helpful and i will be using them regularly. The layout in the Middlesbrough shop is superb so I can't fault them at all.
Excellent service from start to finish, all staff friendly and knowledgeable.
The staff are very helpful and very informative they dont push you at all this is how a shop should be run

Reply from Richer Sounds - Middlesbrough
after initial disapointment that the TV I wanted was not available at the Middlesbrough store, Shaun came back to me with a solution/delivery from another store which as worked out fine

Reply from Richer Sounds - Middlesbrough
Great customer service with knowledgeable staff who listen to what you are looking to purchase and provide advice that is suitable for your needs and requirements

Reply from Richer Sounds - Middlesbrough
Your staff are always efficient and most helpful and knowledgable about the product they are selling.

Reply from Richer Sounds - Middlesbrough
Had a problem with a tv bought recently however I was told to take it back to richer sounds by the store manager and exchanged for a better model, no questions asked, great company, always happy to help you out.

Reply from Richer Sounds - Middlesbrough
Great buying experience. Friendly, knowledgeable staff. Flexible opening times and good prices.
Friendly staff, couldn’t do enough for you even looking further to find the right thing for us. Good choice and fair prices.
There is a great team in middlesbrough branch. Good knowledge in hifi. Always ready to help.

Reply from Richer Sounds - Middlesbrough
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.