Adrian, the store manager was a calm character, zero hard sell and just helped me make choices I'm still very happy with. I got to try the equipment I was interested in without being rushed. My first... See more
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People are your strength but you need better systems. Jeff from telesales gave me a fairly good offer on a higher shelf CD player but when sent a link to pay, after my bank's block on the card re... See more
Company replied
Excellent service from Richer Sounds Manchester. Matt was brilliant from start to finish—friendly, knowledgeable and genuinely interested in helping me choose the right record deck, without any pres... See more
Company replied
Very good service and a good price for the two T.V's Ryan from the Deansgate branch was brilliant in helping us he was polite understanding and genuinely happy for us, the tv's are really great with... See more
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Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
268 Deansgate, M3 4JB, Manchester, United Kingdom
- 0333 900 0086
4.9
Excellent
1K reviews
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The member of staff was so helpful
The member of staff was so helpful, there should have been one item of the item we were buying in stock, but once he thought it wasn't he said it would be delivered free of charge the next day and it was. Exceptional service.
26 June 2026
Reply from Richer Sounds - Manchester
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Sound and vision focused and experts
Sound and vision focused and experts, 4 year extra guarantee, and VIP club discount
25 June 2026
Reply from Richer Sounds - Manchester
Thanks for your kind review, we look forward to your next visit.
Friendly staff, good prices
Friendly staff, details orientated when reviewing any finance application, to make sure all details are correct and the customers fully understand the terms.
Good product choice, very fast delivery, good prices especially for price matching or for display products
21 June 2026
Reply from Richer Sounds - Manchester
Thanks for your great feedback and for supporting local business.
The quality of customer service in the…Manchester Deansgate branch
The quality of customer service in the Manchester Deansgate branch was excellent.
20 June 2026
Reply from Richer Sounds - Manchester
Thanks for your feedback, great to read you were happy with our service.
Made a purchase of a new tv
Made a purchase of a new tv. Ryan( assistant mgr) pleasant, helpful and knew his stuff. The whole transaction went smoothly and efficiently. Highly recommended.
20 June 2026
Reply from Richer Sounds - Manchester
Thank you for your 5 star review!
Easy to do business with
Easy to do business with, great turnaround, friendly staff and a discount which is always well received.
19 June 2026
Reply from Richer Sounds - Manchester
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
That’s me sorted
Bought the Phillips Tav3000 for a bit of fun. It’s what I wanted but after a while I wanted to upgrade it a little. (The phono quality not as good as its Bluetooth so I guessed there could be some improvement) So into my local shop in Manchester where they quickly sorted me out an upgrade stylus - audio-technica ATN3600LE. And explained why it was a better stylus - Apparently the ellipsoid shape of the needle means it snuggles into the groove better. There wasn’t one in store but one was soon delivered to my home. Anyway, definitely does sound better (clearer bass) - which was what I was looking for, so very happy.
18 June 2026
Reply from Richer Sounds - Manchester
Thank you for your 5 star review!
Different stores - different offers?
I popped in based on recommendation from a friend to look at TV's. I explained I'd seen an offer on the LG website and asked about price matching. Before I'd even finished my sentence I was interrupted by the manager "can't beat that price due to their 1 year warranty compared to our 6 years". I asked if they could check the deal anyway and he said "there's no point in checking I've sold 5-6 this week and already know which offer you're referring to". Fair enough. I left not even knowing what deal they could do.
I then went to the Prestwich store and not only did they match the LG offer - they beat it by £100! So I do question why I wasn't given this treatment at the Manchester store. Maybe they deal with different margins etc but I'm questioning if this means I now need to visit multiple stores to get the best offers in future?
Edit - To be fair since making this review Richer Sounds have personally rang me apologising and said they will look into what went wrong. At the end of the day I got my TV for much cheaper than the LG website. So they seem keen to fix problems when they occur.
16 June 2026
Reply from Richer Sounds - Manchester
Thank you for your feedback, although I was genuinely sorry to read about your experience in the Manchester store. Our 'Price Beat' applies to any purchase made from us, regardless of which store customers visit, and has a few reasonable terms including that the competitors deal carries a similar guarantee to our own.
Of course all colleagues have the ability to strike the best deals they can on the day, and it sounds like the store manager could have handled your enquiry much more successfully as the Prestwich store were able to do, so we will follow up with him to discuss what happened in more detail.
In the meantime I will arrange for our customer service team to contact you directly to put matters right..
seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Experience
Richer Sounds
Richer by name. Richer by knowledge and experience.
Top company. Quality goods at competitive prices. Professional, friendly staff.
15 June 2026
Reply from Richer Sounds - Manchester
Thank you for your 5 star review, it’s lovely to read your comments.
Reply from Richer Sounds - Manchester
Thanks for your great feedback and for supporting local business.
Preliminary discussions…
Preliminary discussions with Matt to establish what I wanted and then great advice, great service - excellent all round. Would definitely recommend!
12 June 2026
Reply from Richer Sounds - Manchester
Thanks for your feedback, great to read you were happy with our service.
Matt was very helpful and answered all…
Matt was very helpful and answered all my queries. The delivery men were very professional.
Matt even followed up with an email to check that everything was ok.
I am delighted with the purchase
14 June 2026
Reply from Richer Sounds - Manchester
Thanks for your 5 star review, we look forward to seeing you again next time
Helpful staff and a great price
Helpful staff and a great price. What more could you ask for?!
13 June 2026
Reply from Richer Sounds - Manchester
Thank you for your 5 star review!
Reply from Richer Sounds - Manchester
Thanks for your feedback, great to read you were happy with our service.
Fantastic service from Adrian and the…
Fantastic service from Adrian and the team, helped me choose the right record player by clearing explaining pros and cons of each model
11 June 2026
Reply from Richer Sounds - Manchester
Thanks for your great feedback and for supporting local business.
Great staff
From start to finish they was brilliant, all staff friendly & had a good sense of humour down to earth but professional with it.
Great team
Manchester store
11 June 2026
Reply from Richer Sounds - Manchester
Thanks for your feedback, great to read you were happy with our service.
Very good experience I visited the shop…
Very good experience I visited the shop in Manchester the gentleman that I spoke to New exactly what I was after he didn’t have it in stock, but sourced the tv that I wanted and even delivered it the next day excellent customer service
10 June 2026
Reply from Richer Sounds - Manchester
Thanks for your kind review, we look forward to your next visit.
Until now they have been excellent.
Until now they have been excellent.
Then I got a faulty Manhattan Aero. Manhattan were less than helpful. I ordered another which was fine.
Then came trying to return the first.
The e mail says 3 photos are required but nothing about what to do with them. Take the box in the box HUH? Does it mean the device in the box. Then plug in the box, what cardboard?
12 June 2026
Reply from Richer Sounds - Manchester
Thank you for your feedback although I was of course disappointed to read you received a faulty product and that resolving things with our team didn't go smoothly via e-mail. I will of course review what was sent to request collection images, to ensure any communicaton of such is as clear as it needs to be.
In the meantime I understand the collection has been arranged and that a refund will follow, of course if I can be of any more help in the meantime do let me know.
seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Experience
Richer Sounds
They may be more expensive then most…
They may be more expensive then most other options, but the customer service, support, and returns makes it 100% worth it.
If I can I always buy from them
4 June 2026
Reply from Richer Sounds - Manchester
Thanks for your great feedback and for supporting local business.
Reply from Richer Sounds - Manchester
Thanks for your great feedback and for supporting local business.
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