Richer Sounds - Manchester Reviews 

1,414
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TrustScore 5 out of 5

4.9

268 Deansgate, M3 4JB Manchester, GB

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Rated 5 out of 5 stars

Visited the Manchester shop and found all my enquiries answered by a guy who really was knowledgeable about the very aspect of Sonos audio. He directed me to the right product to buy to add a turnta... See more

Company replied

Rated 5 out of 5 stars

An easy and excellent transaction. An excellent price for an excellent Av Receiver. I had the Yamaha RX-V6A for two years and I was never happy with it, even though I tried tweaking it many times an... See more

Company replied

Rated 5 out of 5 stars

My go to solution for audio. Always very helpful and knowledgeable. Nothing is too much trouble. Staff are great with particular mention to Matt.

Company replied

Rated 5 out of 5 stars

Rob was excellent he demonstrated the Cambridge EVO1 in store and I went home to think about on phoning back to order the unit, everything went perfect and the unit arrived the next day. Highly recomm... See more

Company replied


Company details

  1. Hi-fi shop
  2. also in
  3. Electronics Store
  4. TV store

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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4.9

All reviews

(1,414)

24,500 reviews in the last 12 months

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Rated 5 out of 5 stars

My Go To Audio Store

My go to solution for audio. Always very helpful and knowledgeable. Nothing is too much trouble. Staff are great with particular mention to Matt.

9 October 2026
Richer Sounds - Manchester logo

Reply from Richer Sounds - Manchester

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Visited the Manchester shop and found…

Visited the Manchester shop and found all my enquiries answered by a guy who really was knowledgeable about the very aspect of Sonos audio. He directed me to the right product to buy to add a turntable to the audio system already in place in my home.
Great service as always from Richer Sounds. Delivered as promised on the day they said to expect it.

8 October 2026
Richer Sounds - Manchester logo

Reply from Richer Sounds - Manchester

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

The manager here gave good reliable…

The manager here gave good reliable information about several products to make a true choice of what we wanted.

5 October 2026
Richer Sounds - Manchester logo

Reply from Richer Sounds - Manchester

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Adrian in the Manchester

Adrian in the Manchester, Deansgate shop was very helpful and informative when we were looking for a new tv and dvd player.

4 October 2026
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Reply from Richer Sounds - Manchester

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Rob was excellent he demonstrated the…

Rob was excellent he demonstrated the Cambridge EVO1 in store and I went home to think about on phoning back to order the unit, everything went perfect and the unit arrived the next day. Highly recommend service

3 October 2026
Richer Sounds - Manchester logo

Reply from Richer Sounds - Manchester

Thank you for your wonderful feedback

Rated 5 out of 5 stars

Adrian and Matt were absolutely…

Adrian and Matt were absolutely fantastic at dealing with someone who panics at the slightest problem with technology.
Friendly,knowledgeable and so patient.
Thank you.

11 October 2026
Unprompted review
Richer Sounds - Manchester logo

Reply from Richer Sounds - Manchester

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

An easy and excellent transaction

An easy and excellent transaction. An excellent price for an excellent Av Receiver. I had the Yamaha RX-V6A for two years and I was never happy with it, even though I tried tweaking it many times and it always had HDMI handshake problems. My Monitor Audio Speakers never seemed to use their full potential with the the Yamaha Amp. The Denon is a different beast, best decision I ever made is to buy the Denon S770H.

4 October 2026
Richer Sounds - Manchester logo

Reply from Richer Sounds - Manchester

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Great advice and service

Had great advice and service from Adrian and Ryan at the Manchester branch for a WiiM mini, which i'm delighted with.

25 September 2026
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Reply from Richer Sounds - Manchester

Thank you for your 5 star review!

Rated 5 out of 5 stars

I really benefited from the store staffs knowledge

I made a poor choice of equipment which didn't meet my needs, Richer sounds staff and policy's worked together to change what I ended up buying which really has exceeded my expectations and stayed well within my Budget.

24 September 2026
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Reply from Richer Sounds - Manchester

Thanks for your kind review, we look forward to your next visit.

Rated 4 out of 5 stars

Friendly and helpful.

Easy to get hold of staff by phone, who on the whole were always helpful and eager to please. However during the clearance/sale event it was evident that stock was moving at pace which resulted in me not getting the product I originally picked.
Although all turned out well in the end!!

19 September 2026
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Reply from Richer Sounds - Manchester

Thank you for your feedback and for taking the time to leave us a review.

Whilst we are pleased to hear that this was resolved in the end, we do apologise for the issues you experienced regarding stock availability. We do our best to keep our stock availability up to date, but we clearly fell short of that in this case, so thank you for your understanding.

We hope you enjoy your new purchase!

Many thanks,

The Customer Experience team

Rated 5 out of 5 stars

As good a shopping experience as ever!

Just a very pleasant experience all round. Staff were friendly and helpful, and I ended up with a great product at an incredible price. VIP Club membership is a definite bonus. Store was Manchester Deansgate, so a shout out to them. I hadn't actually bought anything at a Richer Sounds in 25 years or more (I mostly live abroad), so was great to see it's still as good as ever!

19 September 2026
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Reply from Richer Sounds - Manchester

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Brulliant

Knowkedgeable, without being patronising. I really did need help and the gentleman whi served me was brilliant, friendly and not at all pushy. Delivered very promltly too.

17 September 2026
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Reply from Richer Sounds - Manchester

Thank you for your 5 star review!

Rated 5 out of 5 stars

Great service

Great service, manager (Manchester City Centre) is a dude with a fine beard & talked me through some options and my daughter was very made up with her new speaker for University.
I wish i could kit my house out with all RS gear, but unfortunately, i'm too poor.

17 September 2026
Richer Sounds - Manchester logo

Reply from Richer Sounds - Manchester

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 4 out of 5 stars

Good quick service

14 September 2026
Richer Sounds - Manchester logo

Reply from Richer Sounds - Manchester

Thank you for your feedback and for taking the time to leave us a review.

We hope you enjoy your new purchase!

Many thanks,

The Customer Experience team

Rated 5 out of 5 stars

Best Priced TV

I ordered the TV via the website which was straightforward, uncomplicated and the best price online. I received a call from the store to let me know the TV was ready for collection. I'm very pleased with my purchase and have already recommended Richer Sounds to family and friends for first class service.

11 September 2026
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Reply from Richer Sounds - Manchester

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

A wealth of knowledge was received when…

A wealth of knowledge was received when I called asking for recommendation for a turntable with built in speakers for my 94 year old father.
I was specifically told that if any issues whatsoever then call straight away.
Fully recommend this business for any sound or vision equipment needed.

6 September 2026
Richer Sounds - Manchester logo

Reply from Richer Sounds - Manchester

Thanks for your great feedback and for supporting local business.

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