I visited Richer Sounds Manchester to get some headphones for my phone. Being in-ear phones I was looking for they obviously cannot be demo tested. The staff could not have been more helpful in des... See more
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Visited the Manchester shop and found all my enquiries answered by a guy who really was knowledgeable about the very aspect of Sonos audio. He directed me to the right product to buy to add a turnta... See more
Company replied
An easy and excellent transaction. An excellent price for an excellent Av Receiver. I had the Yamaha RX-V6A for two years and I was never happy with it, even though I tried tweaking it many times an... See more
Company replied
My go to solution for audio. Always very helpful and knowledgeable. Nothing is too much trouble. Staff are great with particular mention to Matt.
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Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
268 Deansgate, M3 4JB, Manchester, United Kingdom
- 0333 900 0086
4.9
Excellent
1K reviews
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Excellent customer service by the Deansgate Team (Sam)
Excellent customer service by the Team at Deansgate, in particular by Sam, explained the spec of the soundbar in thorough detail and provided me with a cost effective solution as well. Over and above service by Sam, Will always look to purchase with RS for any entertainment tech.
21 December 2025
Reply from Richer Sounds - Manchester
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
I have been shopping in this store for…
I have been shopping in this store for a few years, the service is very personal and they have an insane amount of experience. The store manager Sam is great and always willing to help. Highly recommended.
21 December 2025
Reply from Richer Sounds - Manchester
Thanks for your great feedback and for supporting local business.
Honest straightforward advice without…
Honest straightforward advice without sale patter bable
10 December 2025
Reply from Richer Sounds - Manchester
Thanks for your feedback, great to read you were happy with our service.
Reply from Richer Sounds - Manchester
Thank you for your 5 star review, it’s lovely to read your comments.
Top class
Always first rate service at Richer Sounds - and a level of expertise that is now hard to find in large electrical retail chains.
18 December 2025
Reply from Richer Sounds - Manchester
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Reply from Richer Sounds - Manchester
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Knowledgeable staff
Good knowledge of product and a useful demonstration given. Only downside was a white version wasn't available in store.
11 December 2025
Reply from Richer Sounds - Manchester
Thank you for your wonderful feedback
Great Customer service
Great Customer service, ive been shopping at richer sounds from the 90's brilliant every time, they ordered from another store. Thanks 😊
14 December 2025
Reply from Richer Sounds - Manchester
Thank you for your 5 star review!
Getting back into using old records
I went in 3 weeks ago enquiring about a turntable and speakers and spoke to Ryan who was so helpful he gave me a quote I went back in today but needed something a bit cheaper and he sorted it out for me top guy definitely when I come to upgrade I’ll be using richer sounds
20 December 2025
Unprompted review
Reply from Richer Sounds - Manchester
Thanks for your great feedback and for supporting local business.
Best customer service ever…
Best customer service I have ever experienced. Matt at the Manchester store went above and beyond to help me with my purchase
11 December 2025
Unprompted review
Reply from Richer Sounds - Manchester
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Really helpful advice and service
Really helpful advice and service. I was only after new cables for speakers, but felt like I was valued by the team. Decent cables plus banana grips cut and fitted to my need, there and then.
11 December 2025
Reply from Richer Sounds - Manchester
Thank you for your wonderful feedback
Very helpful
Very helpful, especially for myself who has not bought any HiFi gear for 20 odd years.
9 December 2025
Reply from Richer Sounds - Manchester
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Phoned for a price match which they did…
Phoned for a price match which they did and beat it by £10. Service was excellent, professional and knowledgeable.
6 December 2025
Reply from Richer Sounds - Manchester
Thanks for your feedback, great to read you were happy with our service.
Five Star Service from a Great Team.
Five Star Service from a great team at the Manchester branch. I’m always impressed and never disappointed.
I’ve recommended friends and family over many years, and will continue to do so. Highly Recommended.
29 November 2025
Reply from Richer Sounds - Manchester
Thanks for your kind review, we look forward to your next visit.
As usual the staff were very helpful.Always a pleasure to deal with them
As usual the staff were very helpful and gave a lot of good advice
2 December 2025
Reply from Richer Sounds - Manchester
Thank you for your 5 star review, it’s lovely to read your comments.
Helpful sales staff who know the…
Helpful sales staff who know the products and good delivery options.
1 December 2025
Reply from Richer Sounds - Manchester
Thanks for your great feedback and for supporting local business.
Easy purchase by phone
All done by phone with the Manchester Branch, bought a tv and sound bar. So easy and a nice experience.
2 December 2025
Reply from Richer Sounds - Manchester
Thank you for your 5 star review, it’s lovely to read your comments.
felt like they wanted to help get the best audio result for me
I dealt with both Sam and Ryan who were both happy to spend some time discussing what I wanted and options available and then let me demo the kit in my own time in order to make sure I got the right thing for me. didn't feel like they were just desperate to sell me something but they were genuinely interested in my needs, would STILL recommend that you try richer sounds, they will match prices and have excellent customer service.
1 December 2025
Reply from Richer Sounds - Manchester
Thanks for your 5 star review, we look forward to seeing you again next time
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