Richer Sounds - Hull Reviews 

2,179
TrustScore 5 out of 5

4.9

88-90 Prospect Street, HU1 3RT Hull, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

When deciding to upgrade your HiFi, you can read many magazines, but in the end listening to the options is the only way to make the personal choice. To this end, the Richer Sounds team in Hull, under... See more

Company replied

Rated 5 out of 5 stars

I bought my new TV over the phone and was very impressed with the service I received. The advisor Tony was friendly, polite, and extremely helpful throughout the whole process, took the time to answe... See more

Company replied

Rated 5 out of 5 stars

Staff welcomed me as soon as I set foot in the shop, they were attentive ,knowledgeable, helpful and polite without being at all pushy. I would definitely shop there again

Company replied

Rated 5 out of 5 stars

Great experience with Richer sounds Hull (again). Our tv packed in after 12 years that we bought from Richer sounds originally. Needed a new tv and after checking the usual places in store and online... See more

Company replied


Company details

  1. Hi-fi shop
  2. Electronics Store
  3. TV store

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

  • 88-90 Prospect Street, HU1 3RT, Hull, United Kingdom

  • 0333 900 0059

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(2,179)

24,895 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Always incredible service from the…

Always incredible service from the team. Helpful and knowledgeable. I have a huge knowledge in this field also and its good to share thoughts with team members and buy from a excellent customer centred store

2 February 2026
Richer Sounds - Hull logo

Reply from Richer Sounds - Hull

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

I had a cd player delivered which…

I had a cd player delivered which turned out defective. I contacted Richards who immediately and with no hesitation set about resolving the issue. The staff were all very friendly and helpful.

20 January 2026
Richer Sounds - Hull logo

Reply from Richer Sounds - Hull

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Quality product and knowledge

Good knowledge by the staff, they did not push for a sale or to buy an item of higher spec than is needed. Listened to what you wanted and advised accordingly as to what might be best for you.

29 January 2026
Richer Sounds - Hull logo

Reply from Richer Sounds - Hull

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

New turntable

Paul was very knowledgeable and helpful with my purchase of a new turntable.

2 February 2026
Richer Sounds - Hull logo

Reply from Richer Sounds - Hull

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Fantastic experience

Fantastic experience. The staff were so friendly. Very knowledgeable and not at all pushy. I would definitely recommend to all my friends to go here

2 February 2026
Richer Sounds - Hull logo

Reply from Richer Sounds - Hull

Thank you for your 5 star review!

Rated 5 out of 5 stars

Competitive pricing is important.Sales…

Competitive pricing is important.Sales team very helpful, friendly and knowledgeable.Easy to contact with any queries. Overall a good experience.Thank you.

30 January 2026
Richer Sounds - Hull logo

Reply from Richer Sounds - Hull

Thank you for your 5 star review!

Rated 5 out of 5 stars

Wasnt sure what needed ,but rich…

Wasnt sure what needed ,but rich pointed me in the right direction ,iam very happy with new record player and great speakers ,very friendly and listed to what i said ,happy customer 👍

30 January 2026
Richer Sounds - Hull logo

Reply from Richer Sounds - Hull

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

The staff were so helpful and very…

The staff were so helpful and very knowledgeable. Would recommend shopping here if need any advise on hi first. Prices very good too

24 January 2026
Richer Sounds - Hull logo

Reply from Richer Sounds - Hull

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Always very friendly

Always very friendly, knowledgeable and happy to help. An excellent all round hifi/ audio retailer

24 January 2026
Richer Sounds - Hull logo

Reply from Richer Sounds - Hull

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

The best personal service you can ask for at Richer Sounds Hull have used Richer sounds Hull for as…

I have used Richer sounds Hull for as many years as I can remember, buying Hifi separates and TVs because of their knowledge, willingness to engage, advise, competitive prices and 6 year warranty.
Now 61 and disabled I rang the Hull store and spoke to their manager of 17 years. I needed a new TV, ad my 13 year old Panasonic plasma TV finally gave up. I listened to the managers advice and explained I was stuck in my chair for the weekend and couldn't get in the store. 6 hours later the manager personally delivered my new TV into my front room. That is understanding my needs and situation. He went above and beyond and I thank him for his personal service to me. My new TV is a Tcl, has fantastic picture and audio.
So, don't go anywhere else just go to Richer sounds Hull (if you live around here),

23 January 2026
Richer Sounds - Hull logo

Reply from Richer Sounds - Hull

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Fantastic Customer Service

I received brilliant customer service from all staff at the Hull store. They were really friendly and helped me change the TV I ordered and gave me a discount on the soundbar that came with it and they even offered free next day delivery which was really nice.
10/10

31 December 2025
Richer Sounds - Hull logo

Reply from Richer Sounds - Hull

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Very happy

Staff was very friendly and talked me through the tv I wanted,when the tv arrived I set it up and I'm really satisfied my with my purchase,I would definitely recommend Richer Sounds to anyone wanting a new tv at great prices

19 January 2026
Rated 5 out of 5 stars

OLED TV with soundbar purchase

Paul was very helpful to talk us through the options of OLED TVs and their features. That gave us valuable information on decision about the TV we have ordered.
Also he informed us of various deals available with the TV and emailed the options and costs in detail.
In addition he was kind to give us a demonstration on their media room of the various sound bar options and helped us compare them.
Very professional and of course they offer the best deals in the region.

We are awaiting the delivery of the goods, delivery is free as well on our purchase.

18 January 2026
Rated 5 out of 5 stars

excellent servie

Great service by staff, very helpful & informative

16 January 2026
Richer Sounds - Hull logo

Reply from Richer Sounds - Hull

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Friendly service

I like shopping at richer sounds as the people there are friendly and helpful . Before visiting g I had rung as I was looking at a cd player to hook up to my yamaha amp I also needed one that would play recorded cds as my arcam would not after looking on line a d reading reviews I went for a arcam cd5 I did ask if it would play recorded cds and was told if it did not I could return it for a refund . I did buy it it was easy to set up and played all cds 💿 I put in the sound is fantastic i would say better than a lot of high end machines so many thanks again to richer sounds Hull

12 January 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look