Richer Sounds - Hull Reviews 

2,179
TrustScore 5 out of 5

4.9

88-90 Prospect Street, HU1 3RT Hull, GB


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Rated 5 out of 5 stars

When deciding to upgrade your HiFi, you can read many magazines, but in the end listening to the options is the only way to make the personal choice. To this end, the Richer Sounds team in Hull, under... See more

Company replied

Rated 5 out of 5 stars

I bought my new TV over the phone and was very impressed with the service I received. The advisor Tony was friendly, polite, and extremely helpful throughout the whole process, took the time to answe... See more

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Rated 5 out of 5 stars

Staff welcomed me as soon as I set foot in the shop, they were attentive ,knowledgeable, helpful and polite without being at all pushy. I would definitely shop there again

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Rated 5 out of 5 stars

Great experience with Richer sounds Hull (again). Our tv packed in after 12 years that we bought from Richer sounds originally. Needed a new tv and after checking the usual places in store and online... See more

Company replied


Company details

  1. Hi-fi shop
  2. Electronics Store
  3. TV store

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

  • 88-90 Prospect Street, HU1 3RT, Hull, United Kingdom

  • 0333 900 0059

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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4.9

All reviews

(2,179)

24,831 reviews in the last 12 months

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Rated 5 out of 5 stars

Lg g5 65 in


Just upgraded from 4 to 5 star .
Arrived with a choice in my head , staff came over to help .
The two TVs I thought about were on the shop floor ,the lg C5 65 , I looked at it , I said I'm also considering the lg g5 ,he said it's there behind you .
Turned ,looked at it ,said right I'm having that .I've been mulling over these TVs for weeks .
Having Weighed up the costs and the difference between the two .I just had to have the g5 .
We didn't want the wall version ,stand only ,our walls are so thin ,cost was around 150 more ,a lot for a basic stand imo .but it is what it is .
Saying that ,if had of bought the the wall mount TV ,you'd get a free £999 pound surround system ,buying mine you get the £699 free surround system , not sure why but hey ho .
Staff were helpful ,
The TV ,surround arrived on the day stated for delivery. Even after the van broke down ,and they messaged me ,still came on the day .

The TV is wow ,seriously wow ,my Panasonic of 14 years ,served us well ,but this is a shock to the system ,the lg g5 ,is surprising me still after 3 days in.
I am watching football now ,the picture is quality .
Still a bit of tweaking to do ,but it's getting there .
The surround is still to be took out the box ,looks good though .

Now ask me a year down the line what I think ,but at the moment worth every penny ....

28 February 2026
Richer Sounds - Hull logo

Reply from Richer Sounds - Hull

Thank you for your review, great to read you are happy with the TV, I agree it is a great choice! Apologies for the hiccup with the courier but I'm glad they overcame it, and that our colleagues were helpful too. Thanks again for your custom.

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Rated 5 out of 5 stars

Real people, really helpful and knowledgeable

Dealt with a very helpful person in the store, had a good discussion about projector technologies before ordering one. He even digned me up and got me a little more discount too. Advised about buying a spare bulb and recommended a business to buy it from. Couldn't have been any more helpful!

26 February 2026
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Reply from Richer Sounds - Hull

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Excellent staff and service

Excellent staff and service

26 February 2026
Richer Sounds - Hull logo

Reply from Richer Sounds - Hull

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Really great service in Hull

Really great service in Hull, complete professionalism and advice. I'm very happy with my new turntable purchase. Thank you again.

25 February 2026
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Reply from Richer Sounds - Hull

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Helpful staff

Helpful staff, gave me valuable information and provided a free cable.

23 February 2026
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Reply from Richer Sounds - Hull

Thank you for your wonderful feedback

Rated 5 out of 5 stars

Great advice regarding choice of TV for…

Great advice regarding choice of TV for the bedroom
The price was a happy surprise with the next working day the TV was available for collection and loaded into the car by Paul 🤗

22 February 2026
Richer Sounds - Hull logo

Reply from Richer Sounds - Hull

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Price match

The price match promise was executed without quibble or delay, great customer service.

18 February 2026
Richer Sounds - Hull logo

Reply from Richer Sounds - Hull

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Your member listened to my…see above

Your member listened to my requirements, suggested what would suit my needs and located one in Oxford .Sent straight to my house the next day and up and running perfectly. I have bought from you before but this time I am 90 yrs old and wife 95 yeas old, housebound and everything went smooth. Full marks

19 February 2026
Richer Sounds - Hull logo

Reply from Richer Sounds - Hull

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Great Service

Excellent service and product knowledge, would shop there again.

15 February 2026
Richer Sounds - Hull logo

Reply from Richer Sounds - Hull

Thank you for your wonderful feedback

Rated 5 out of 5 stars

Brilliant experience start to finish

Brilliant experience start to finish. Kale was so helpful and answered all my husbands questions.
The TV we bought on turned out to be too big for our space but there was no problem swapping it to a smaller one.
The staff were excellent and so helpful. They made the whole experience seamless.

13 February 2026
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Reply from Richer Sounds - Hull

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

I wanted to upgrade my 5.1 speaker package

I wanted to upgrade to upgrade to a very good 5.1 speaker system thein-store sales team helped me out over the phone on which speaker package to buy,very friendly and very helpful been going to richer sounds for years i would highly recommend richer sounds to my friends and family

11 February 2026
Richer Sounds - Hull logo

Reply from Richer Sounds - Hull

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Richard Sounds have always been my go…

Richard Sounds have always been my go to shop for hi-fi products they do everything they can to make sure you get the right product at the right price I have purchased many items from your store and I’ve always been satisfied with the service and the after sales service and I would not hesitate to recommend them

10 February 2026
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Reply from Richer Sounds - Hull

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

My experience of purchasing an item was…

My experience of purchasing an item was made relaxed and straightforward with the customer assistance I received for a telephone enquiry and purchase. All was completed by very patient staff who very knowledgeable of the particular radio I ordered. Another brilliant deal and service. Manythanks RS

7 February 2026
Richer Sounds - Hull logo

Reply from Richer Sounds - Hull

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 4 out of 5 stars

NOT NEXT DAY PICK UP BUT WE GO THERE EVENTUALLY…

WE ORDERED ON LINE WAS TOLD IT WOULD BE NEXT DAY PICK UP BUT WAS THEN TOLD BY THE SHOP IT WAS NOT IN STOCK AND WOULD BE IN THE NEXT DAY. WE HAD NOT HEARD ANYTHING FROM THE SHOP SO WE WENT INTO TOWN TO ENQUIRE. WAS TOLD THEY HAD CALLED ME BUT NO MISSED CALLS ON MY MOBILE!!! IT WAS SAT IN THE BACK OF THE SHOP AWAITING OUR PICK UP

5 February 2026
Richer Sounds - Hull logo

Reply from Richer Sounds - Hull

Thank you for your feedback although my apologies there were some issues following you placing a 'click and collect' order on our website. The service is always available on a next working day basis, so if the store don't have stock of the item we will deliver to them from our central warehouse, as this was the case here and you had ordered online one evening, the item was despatched the following day and arrived the day after that.

I do hope all is well with the product and that you are happy, don't hesitate to get in touch if we can be of any help..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Rated 5 out of 5 stars

Great service and advise and…

Great service and advise and knowledgeable staff always answer all my questions and sort out a great deal. Have used the Hull branch 3 times now and will do again.

31 January 2026
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Reply from Richer Sounds - Hull

Thank you for your 5 star review, it’s lovely to read your comments.

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