Richer Sounds - Hull Reviews 

2,179
TrustScore 5 out of 5

4.9

88-90 Prospect Street, HU1 3RT Hull, GB


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Rated 5 out of 5 stars

When deciding to upgrade your HiFi, you can read many magazines, but in the end listening to the options is the only way to make the personal choice. To this end, the Richer Sounds team in Hull, under... See more

Company replied

Rated 5 out of 5 stars

I bought my new TV over the phone and was very impressed with the service I received. The advisor Tony was friendly, polite, and extremely helpful throughout the whole process, took the time to answe... See more

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Rated 5 out of 5 stars

Staff welcomed me as soon as I set foot in the shop, they were attentive ,knowledgeable, helpful and polite without being at all pushy. I would definitely shop there again

Company replied

Rated 5 out of 5 stars

Great experience with Richer sounds Hull (again). Our tv packed in after 12 years that we bought from Richer sounds originally. Needed a new tv and after checking the usual places in store and online... See more

Company replied


Company details

  1. Hi-fi shop
  2. Electronics Store
  3. TV store

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

  • 88-90 Prospect Street, HU1 3RT, Hull, United Kingdom

  • 0333 900 0059

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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4.9

All reviews

(2,179)

24,963 reviews in the last 12 months

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Rated 5 out of 5 stars

I have used richer sounds for a long…

I have used richer sounds for a long time and haven't considered going anywhere else. Apart from having a great selection , their knowledge and expertise is second to none and I also find all the staff most helpful

26 March 2026
Richer Sounds - Hull logo

Reply from Richer Sounds - Hull

Thank you for your 5 star review!

Rated 5 out of 5 stars

Faultless Service

Faultless!! The knowledge and service Richer Sounds offers is brilliant, Paul the manager is a fountain of tech knowledge, and his guys in the shop provide a service where nothing is ever too much for them. Sadly not many shops gives this kind of level of service, I won’t go anywhere else to buy my tech. I have to travel over an hour and pass 2 Curry’s on the way to Richer Sounds Hull.

29 November 2025
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Reply from Richer Sounds - Hull

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Very good

Very good. Helpful

25 March 2026
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Reply from Richer Sounds - Hull

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Excellent service

21 March 2026
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Reply from Richer Sounds - Hull

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

very good

excellent friendly helpful knowledgeable fast delivery

20 March 2026
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Reply from Richer Sounds - Hull

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Brilliant service from my local

Brilliant service from my local - Hull - store. Better deal than the large chains and a FREE gift too!
Thanks guys!

20 March 2026
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Reply from Richer Sounds - Hull

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Love my new Cello tv !

Love my new Cello tv !! The customer service was excellent. Laurie in the Hull store provided me with all the information to help me choose the best tv for me. I didn't feel rushed or pushed into purchasing but I am so glad I did.
Thank you Laurie for making it a smooth and pleasant experience.

16 February 2026
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Reply from Richer Sounds - Hull

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Good Service

The gentleman at Richer sounds who served me was very helpful and knowledgeable. My order was held back whilst I was away, at my request and then arrived as promised a couple of days after my return home. I couldn’t have asked for better service.

11 March 2026
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Reply from Richer Sounds - Hull

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Great service and advice

Great service and advice. This is another purchase from Richer Sounds and the staff are always very helpful

11 March 2026
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Reply from Richer Sounds - Hull

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

All staff very knowledgeable and…

All staff very knowledgeable and authentic and very pleasant to deal with particularly Kal but also the other chap when he as on day off!!

12 March 2026
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Reply from Richer Sounds - Hull

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

I couldn't fault my experience with…

I couldn't fault my experience with Richer sounds. I ordered a new TV and received a great deal with a discount on the TV and a half price sound bar. Joey was brilliant and even supplied a free projector on request when this was added to the available deals within days of my purchase. I would recommend Richer Sounds Hull to anyone looking for great deals and great service

8 March 2026
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Reply from Richer Sounds - Hull

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Very helpful and friendly.

Very helpful and friendly.
Good advice and saved me a trip into the shop, (I was very pushed for time and I hate traffic!).

16 February 2026
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Reply from Richer Sounds - Hull

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Great service

Our old tv had broken so we looked at the website and chose 3 tvs in our price range. The staff were really helpful and friendly and advised us of the best one to suit our needs. Great customer service.

1 March 2026
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Reply from Richer Sounds - Hull

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 4 out of 5 stars

Buying a new television To be honest we have always found…

To be honest we have always found Richer Sound very good and helpful. The only problem we have had this time was programming our new television in they were still very helpful but in the end we had to pay some one to do it for us.

3 March 2026
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Reply from Richer Sounds - Hull

Thanks for the feedback and for the positive comments about the store team. I'm sorry of course that the installation of the TV proved difficult, if you do experience any issues with the item now it has been successfully set up, please don't hesitate to get in touch..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience

Rated 5 out of 5 stars

Brilliant service

Brilliant service, I rang the hull store for help setting my soundbar up and arranged a home visit with Laurie (I hope I have spelt the name correctly) within 2 hours he was at my home and we discussed what problems I was having getting the best set up and sound, after a short while and some explaining to me he had it sorted to my satisfaction, cannot fault the service well done and yes iam extremely happy now with the soundbar

2 March 2026
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Reply from Richer Sounds - Hull

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

THESE GUYS ARE THE BEST !!!

THESE GUYS ARE THE BEST !!!
In a world of average customer service, these guys go above and beyond. Great product knowledge and customer service. You truly get the sense and feeling that they guys want to provide you with the best products and services.
Can’t thank them enough for finding a solution for my media wall issues.
Will never shop anywhere else.

22 February 2026
Richer Sounds - Hull logo

Reply from Richer Sounds - Hull

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

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