Richer Sounds - Exeter Reviews 

3,058
TrustScore 5 out of 5

4.9

89-91 Sidwell Street, EX4 6PH Exeter, GB


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Rated 5 out of 5 stars

First and foremost, we knew very little about hifi tech until we met Nick. Now we know a little bit more, our visit to Exeter Richer Sounds was very informative. What we installed at home was a super... See more

Company replied

Rated 5 out of 5 stars

Wonderful customer service. It began with a telephone call to ask about parking as bringing 98 year old with us and didn’t want her to walk too far. Very pleased to hear about on site parking. The ser... See more

Company replied

Rated 5 out of 5 stars

We knew we wanted a particular Tv; it was available at John Lewis with 5year guarantee & at Richer Sounds with a 6year guarantee so we chose the latter. We paid £10 extra for next day delivery. De... See more

Company replied

Rated 5 out of 5 stars

We’re very pleased with our new audio equipment. The chance to try out options in the demonstration room made all the difference as we ended up with completely different options to where we started. S... See more

Company replied


Company details

  1. Hi-fi shop
  2. Electronics Store
  3. TV store

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

  • 89-91 Sidwell Street, EX4 6PH, Exeter, United Kingdom

  • 0333 900 0061

4.9

Excellent

TrustScore 5 out of 5

3K reviews

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4.9

All reviews

(3,058)

25,159 reviews in the last 12 months

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Rated 5 out of 5 stars

Nick was very helful at your Exeter…

Nick was very helful at your Exeter branch. delivery fast and efficient, pleased with tv.

18 July 2026
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Reply from Richer Sounds - Exeter

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

100%

Helpful advice and brilliant service from start to finish from Pete at Richer Sounds. Nothing was too much trouble.

14 July 2026
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Reply from Richer Sounds - Exeter

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Excellent

Excellent service from helpful, knowledgeable staff.

17 July 2026
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Reply from Richer Sounds - Exeter

Thank you for your 5 star review!

Rated 5 out of 5 stars

Exeter branch.I recently purchased a Samsung Q990F…

I recently purchased a Samsung Q990F sound bar using click and collect.The staff at the Exeter branch rang me when it was in and told me of the parking behind the shop.The person that served me was polite and helpful.He helped me carry the heavy box to the car.Good service.

17 July 2026
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Reply from Richer Sounds - Exeter

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

the only place to buy

the only place you should purchase your tv from
staff that know what there selling 6 year guarantee free delivery whats not to like

15 July 2026
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Reply from Richer Sounds - Exeter

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

First time customer

Excellent price; really knowledgeable, friendly and helpful staff made the buying experience easy. Delivery driver also on point. Box was damaged on arrival but he explained he would report it and we received a follow up from the courier firm ensuring the TV was okay.

14 July 2026
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Reply from Richer Sounds - Exeter

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Helpful staff and courteous

Helpful staff and courteous, even though just a small accessory purchase.

13 July 2026
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Reply from Richer Sounds - Exeter

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Great customer service and very…

Great customer service and very knowledgeable regarding the product they are selling. Steve was first class in his interaction with us and was so helpful.

12 July 2026
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Reply from Richer Sounds - Exeter

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

had a problem with my amp

had a problem with my amp. it was exchanged immediately without any fuss. Also a very friendly and helpful frontline.

7 July 2026
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Reply from Richer Sounds - Exeter

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

A lot of help

A lot of help, my electrician fitted the bracket and said what will you do if they don't help with the TV and speakers. I said I would pray at the shik mosque, that was his last client. My mate from richer sounds came around and fitted the TV and speakers to the wall brackets. I am 62 years old and would have been impossible on my own. Enjoyed England qualifying for the semi final and the men's final at Wimbledon. Many thanks Martin

6 July 2026
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Reply from Richer Sounds - Exeter

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Lloyd in the store was amazing

Lloyd in the store was amazing . helpful , constructive and honest . All principles that ensure I come back for ALL my electrics and why I recommend RS at every opportunity. Even when his Manager challenged him Lloyd rechecked and confirmed to me and his manager what was correct . A great employee with Customer service in his heart !!! Love it !!

4 July 2026
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Reply from Richer Sounds - Exeter

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Helpful, courteous staff: got exactly what I wanted at a great price.

The staff in the Exeter shop were courteous, helpful and gave me an excellent deal without any fuss or hard selling. The shop had a great range of goods and I got exactly what I wanted at first visit without being asked "have you looked online"!

2 July 2026
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Reply from Richer Sounds - Exeter

Thanks for your great feedback and for supporting local business.

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