Richer Sounds - Exeter Reviews 

Helpful and knowledgeable sales person. Easy to order the product I wanted as it wasn’t in stock and pick up the next day.

Sales guy very helpful on phone and I wanted to order with store rather than online.

On collection service was ok, but could have been friendlier and more relationship building. Made me question why I didn’t order online and have it delivered.

Excellent service as usual - thanks.

Really friendly on the phone but one of the shop staff was a bit stand offish.

Great price and awesome product..

If the shop manners matched the phone manners it would be 10 out of 10

Efficient and polite telesales from the Exeter branch. Product arranged for next day delivery via DPD.
Good communication at every step. Product arrived next day as expected.

Salesman was impatient and it seemed he wanted us to decide pay and go, shop was quiet so he was not exactly busy. I was undecided as to exactly what I wanted and his answers were somewhat brief and not very forthcoming.

I actually learned a lot just from talking with Nick in the store. No selling, just a run through of options and taking time to understand my requirements. The sort of service that turns you into a repeat customer. Great to talk to a real person, in person, rather than a web site chatbot. I'm very happy with the product that I chose.

Polite helpful and professional

Purchasing my Technics music system was very easy and hassle free, the system was easy to connect and the sound is fabulous for an all in one system...
Delivery was more problematic as it was due on the Friday and I was given an hour time slot, but the system didn't arrive
I checked again and it stated the delivery person was running behind and they would deliver soon, but unfortunately they didn't turn up
So I didn't get the system until the Monday afternoon, luckily I was able to leave work earlier to get back in time for the delivery, but apart from that I'm very happy with the music system....

As has happened a couple of times at Richer Sounds, I just went in for a small preamp, and came out with the preamp, new connectors, 6m of speaker cable, banana plugs and a pair of floorstanding speakers!
They even helped carry my purchases out to the car.
The guys at Richer Sounds are knowledgeable, helpful and most importantly, approachable.
I'm no hi fi expert, but you can trust the staff to guide you towards the best bang for your buck.

Visited the Exeter branch to listen to the Rel t5x subwoofer.
Mark set up the listening room changing the amp to allow me to stream my music to listen to.
He left me alone to listen and put the product through it's paces.
All staff were very knowledgeable and helpful.
I am not a base head and just wanted to extend the lower range but it can really thump out ground shaking base if required.
I bought the Rel t5x subwoofer and I have no regrets and I am thoroughly enjoying them.
Many thanks
Graham

Friendly knowledgeable staff, great to seeing staff enjoying what they do
Loyal staff helps when spending our money, been buying from same staff for nearly 10 years

A very easy experience purchasing on-line and very easy collecting from local store (Exeter) who were very helpful

I came in with someone I support who is neurodivergent and we were greeted by Mark at the Exeter branch. He went above and beyond to make his experience person centred and welcoming. Giving him the use of the experience room to try out many headphones which resulted in him buying the perfect pair to suit his needs. I highly recommend Mark and the Exeter branch for a knowledgeable and professional approach. Thanks guys.

First class service as always - we will be back!

As always, very helpful andpleasant

It was the easiest and happiest purchase of a big ticket item I've ever made. I wanted to support a local company rather than a chain and I've always used Richer Sounds, previously in the south-east and now in Exeter. During my telephone call my previous purchase was quickly found and a new TV recommended compatible with my existing equipment. The payment system was easy and secure and my TV arrived at the predicted time the next day although it was a Saturday and I was able to install it and watch that day. Wonderful!

Ordered speakers set online. Collect in-store real quick. Everything feels good.