Richer Sounds - Exeter Reviews 2,951

I love richer sounds as they sold me a lovely new turntable for a fab price.
I would never go anywhere else, as they are always great and the employees own the store.
What’s not to like?

Went to pick up some reserved headphones, I didn't realise the shop wasn't open until 11 and I arrived well before that. The guy inside kindly let me in early to pick up the headphones. Always friendly, always helpful, I'd buy all my electronics from you guys if you stocked them. 10/10 service.

Panasonic Tv bought in 8/22 with 5 and 6 year extended warranty
Tv has now failed in March 26 and Panasonic won’t honour the warranty because it wasn’t done under a “promotion ”, whatever that means!?
I have a recollection that I registered the tv for the warranty cover on the Panasonic website back in 22 but apparently they can’t find any evidence of this! I also can’t believe that registering a tv for a warranty is legally key to having the warranty cover , as what about people who can’t do that for whatever reason.
Richer sounds doesn’t want to know as they say I should speak to Panasonic which I have done 3 times
Whether I registered the tv on their website or not the fundamental is I bought a tv, still have the invoice which states the warranty information, but neither richer sounds or Panasonic will own the problem and get the tv fixed. I’m not even looking for a new tv,I would just like it mended.
Spent 3 hours on the phone already to both companies.

Always great service from the guys at Richer Sounds. Visited the Exeter branch to trial a pair of Senheiser headphones. Wasn't allowed at a electrical store nearer to me but the guys at Richer Sounds yep no problem come on in we've got them here. I know £200 isn't a lot for some people but I ain't buying without trying. Was even offered coffee, other shops could learn a lot from them.

Excellent delivery 🚚, seems to be working excellent 👌

Outstanding service above and beyond from Nick in the Exeter store.

Great product, great price, great service. Job done!

Good advice over the phone, straightforward ordering process and delivery followed in a timely manner.

Detailed help on the phone and further help when we took our existing hifi set up into the store to explore options for blue tooth speakers. Finally a recommendation that showed understanding and sensitivity to our circumstances leading to a purchase that we are very happy with

Great customer service, I have to admit I was not the easiest customer! I got some ex demo speakers, but then noticed a dent in them when unboxing, I then got new ones, but had a concern, which they then replaced. I ended up buying an audio streamer from them due to their customer service.

All good thanks.. The staff really know their stuff..

Really helpful, informative and friendly staff. Great service with no issues.

I had a problem with a previously purchased TV. I had a sensible discussion with one of your staff - agreed part refund and purchased a new TV which I'm very happy with Thank you for great customer service

Very professional with good advice regarding the products required. An all round excellent service along with Mark's approach would make me shop at the store in Exeter again.

We contacted the Exeter store to see if the item we wanted was in stock. The gentleman was very helpful answering our questions. We subsequently visited and ordered the item and it was delivered the next day. Brilliant service all round.

Human beings responding to messages.
Helpful.

I am happy with the turntable and amplifier purchased. There was a misunderstanding on the specification of the lead for the headphones which was resolved satisfactorily but did require an additional visit to the shop.

The salesmen was very informative.
Quick and easy
Great service

Helpful and knowledgeable sales person. Easy to order the product I wanted as it wasn’t in stock and pick up the next day.

Sales guy very helpful on phone and I wanted to order with store rather than online.

On collection service was ok, but could have been friendlier and more relationship building. Made me question why I didn’t order online and have it delivered.