The great thing about shopping at Richer Sound is the quality service you get from the friendly knowledgeable staff. Combine that with the most competitive prices in the UK what’s not to like. Richer... See more
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Excellent process from buying online to delivery. Quick easy and well delivered by Tracy and Paul. Richer sounds were the cheapest and also provide a 6 year warranty. This isn’t out first purchase and... See more
Company replied
things dint go as it should but they couldn't do enough for me thanks Richer sounds i will always use you and a special thanks to Craig at Chester store you were brill
Experienced professional staff and manager... which in the modern world is not always on offer. Information on the product is clear and succinct.. and a fair pricing structure to back up the pro... See more
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Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
15 Hoole Road, CH2 3NH, Chester, United Kingdom
- 0333 900 0063
4.9
Excellent
3K reviews
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The staff at the Chester store are…
The staff at the Chester store are extremely helpful and knowledgeable. Joe helped walk me through my entire cinema room set up. I have since started buying the items we discussed and have been very happy with the customer service I have recived.
22 March 2026
Reply from Richer Sounds - Chester
Thanks for your kind review, we look forward to your next visit.
Great prices and service
I purchased a Denon mini Hifi ,Wharfdale speakers and record player for an excellent price,far cheaper than Curry’s and the staff were extremely helpful.Wouldn’t hesitate to recommend this company for anyone seeking good audio brands for a great price.
21 March 2026
Reply from Richer Sounds - Chester
Thank you for your 5 star review!
Reply from Richer Sounds - Chester
Thank you for your wonderful feedback
Sound advice
19 March 2026
Reply from Richer Sounds - Chester
Thanks for your great feedback and for supporting local business.
Very helpful phone call
Very helpful phone call, good advice and price offered by someone allowed to take rersponsibility.
16 March 2026
Reply from Richer Sounds - Chester
Thank you for your wonderful feedback
Really competent and helpful staff
Really competent staff. Went home with a higher quality av amplifier at a good price. With 30 days return if not satisfied. It is taking some time to set up but the quality of the Arcam AVR with my existing speaker set up is noticeably better already. Paid Saturday delivery due Tuesday- arrived Monday!!
14 March 2026
Reply from Richer Sounds - Chester
Thank you for your 5 star review!
Reply from Richer Sounds - Chester
Thanks for your 5 star review, we look forward to seeing you again next time
Great service
I went into their Chester store for a stylus but my choice was not available, they offered to post one to me at no extra cost, the stylus arrived 2 days later, perfect
14 March 2026
Unprompted review
Reply from Richer Sounds - Chester
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Great service
Great service, staff and products! Painless shopping. Thanks for all the help and advice!
13 March 2026
Reply from Richer Sounds - Chester
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Friendly
Friendly, knowledgeable and free next day delivery, £10 cheaper than Amazon. Very satisfied.
9 March 2026
Reply from Richer Sounds - Chester
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Very friendly and informative staff.
Very friendly and informative staff.
Good prices, and delivery on time
9 March 2026
Reply from Richer Sounds - Chester
Thanks for your kind review, we look forward to your next visit.
Reply from Richer Sounds - Chester
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Product was standard/universal price
Product was standard/universal price, but Chester store staff were pleasant, helpful and knowledgeable.
Would definitely recommend.
March 2026.
9 March 2026
Reply from Richer Sounds - Chester
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Excellent as always
Excellent friendlly, highly informative and unbiased information from Craig at Chester Richer Sounds.
It really helped us make a choice for mew turntable deck and active speakers which we could not have done on our own.
Absolutely delighted with the purchase
6 March 2026
Reply from Richer Sounds - Chester
Thanks for your great feedback and for supporting local business.
Richer Sounds in Chester
Richer Sounds in Chester, are so helpful.
I needed to change my existing speaker cables for new ones, I needed help with my setup, to which I was shown the different connections on some of the speakers in the shop. And with there vast experience, I was able to connect up my Hi Fi with no problem.
Many Thanks to them
2 March 2026
Reply from Richer Sounds - Chester
Thanks for your feedback, great to read you were happy with our service.
Refund arranged with courtesy
Online ordering and delivery was efficient and prompt. The sound quality of the product did not reach my expectations - I think its capabilities were over-stated. I returned the product to your Chester store where a refund was arranged with understanding and courtesy.
9 March 2026
Reply from Richer Sounds - Chester
Thanks for taking the time to leave us your feedback. We're sorry the product's sound quality was not what you expected of course but glad the return was handled with courtesy at our Chester store. If we can be of any more help whatsoever do get in touch..
seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Experience
Richer Sounds
Great service
Great service! Website wasn't working but got it sorted over the phone with the Chester office.
2 March 2026
Reply from Richer Sounds - Chester
Thank you for your 5 star review!
Experts simple as.
Always use Richer sounds Chester.
Unparalleled expertise in all aspects of entertainment apparatus.
We always leave the shop knowing we’ve been sold the best product possible.Experts
10 November 2025
Reply from Richer Sounds - Chester
Thank you for your 5 star review, it’s lovely to read your comments.
Professional guidens when giveing…
Professional guidens when giveing advice on what you're looking for.
28 February 2026
Reply from Richer Sounds - Chester
Thanks for the great feedback, it's excellent to read that you got the advice you needed.
We hope all is well with the new purchase, but should you need any support of course please get in touch..
seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Experience
Richer Sounds
Lg Oled TV
Very good item, superb picture quality, colours are amazing.
Staff were very helpful and knowledgeable
27 February 2026
Reply from Richer Sounds - Chester
Thank you for your 5 star review, it’s lovely to read your comments.
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