Richer Sounds - Chester Reviews 

Very helpful service

Good price & staff kept to one side till I was able to pick it up.

Nice to walk into a shop and talk with staff who know their subject. Bought a cd deck in the afternoon that wasn't in stock - it was delivered to my home the following morning. Great service..!

Expert knowledge from staff.
Friendly & helpful

Great price, rapid delivery to local shop. Staff very friendly. Excellent experience.

When I phoned I got through to a human being, not a robot!! Very helpful and understanding of my problem. Faulty Hi-fi system replaced without any difficulty.

I've used Richer Sounds, multiple times they usually have in stock, the best of what's available at competative prices, if there is another source for the same item somewhere else at a lower price they will match or beat the price pointing out as is the case that most of their new items have a 6 year guarantee, although you'll be unlucky to need it because their quality is so high, unlike other businesses they seem to reward loyalty in their customers and staff who are exceptionally helpful, i would say Richer Sounds are my first choice for entertainment equipment. Tim was very helpful even telling me that the turntable i'd selected was one he had himself, and that if i wanted any advice with the set-up to call and ask for him at the Chester branch

Experienced professional staff and manager...
which in the modern world is not always on offer.
Information on the product is clear and succinct..
and a fair pricing structure to back up the product
Guarantees with a good time span ..so overall a good company to deal with

Help and input from Adam meant a good choice for my new AVR kit.

Excellent service great delivery very pleased with the product purchased.

I wanted a new sound system that my husband would be able to use, due to a disability it had to be simple to operate , easy to understand , and fit in a certain space. I explained what I wanted over the phone, and they advised what might suit us. They explained they did an “open box” price… items that had been used as demonstration.. and that was therefore cheaper than list price. They found one ( at another shop the other side of the country), and arranged for it to be delivered to their local shop so I could go and try it out- which I did.
Perfect for the job.
They told me about an extended warranty which was an extra £15 , but amazingly, if it wasn’t used, you get the £15 back! Never come across that before, and told me to make sure it was registered, and to keep the paperwork( which I did/have).
The remote developed a problem, and they sent out a new one without problems, it took a couple of weeks to arrive ( delay from manufacturer), that is why I gave 4* instead of 5
Customer service is 5*.

It was a pleasant shopping experience, I knew what I wanted when I walked to the shop. Staff member was very helpful, he found the item and brought it out to the car for us.
The item was also competitively priced.
We have dealt with Richer Sounds in the past and found them to be a very good company.

Ewan in the Chester branch was very helpful. He explained everything we needed to know about the television and sound bar I was purchasing. He took his time and made us feel very at ease and not rushed.

The service was excellent. Friendly, really helpful and an enjoyable experience. The staff (Ewan was the main member of staff I dealt with) were very helpful.
Price was very good. All in all, am a very happy customer and wouldn't buy anywhere else.

As usual first rate shopping experience difficult to beat

I’d done some research and had an idea what I wanted. I spoke to Joe at Chester and he was really friendly knowledgeable and confirmed what I was looking at would be perfect he then suggested that some of the other things I was looking at would be a waste of time and money. The price was just what I had budgeted for, customer service was second to none. Joe was awesome and I highly recommend him and the Chester team.

I only purchased gift vouchers for my son's birthday, (he is a Richer Sounds fan) Nice, helpful staff...good straightforward experience. I did like being able to have a personal message printed on the sales receipt.

Chester branch. I had done my research and had already spoken to Ewan and booked a listening demo for a Ruark R610. Everything was set up ready for my appointment and we were well hosted by Ewan, who was very knowledgeable and happily answered all our questions. Following the demo, I ordered the R610, CD transport & Sabre-R Speakers. All arrived next day with next day delivery to my home. My first purchase with Richer Sounds, and would definitely recommend. Excellent customer service.

Fantastic, knowledgeable and friendly service as always.