Richer Sounds - Cardiff Reviews 

Fantastic service - price match and support on the phone from my local store. Great work Richer Sounds!

Great service from the staff of the Richer Sounds shop in Cardiff. We were looking for a new larger TV, and we received excellent advice, and so made the right choice for us. The only minor inconvenience was related to the brackets, in that one bracket was not placed on the delivery order, and it turned out that it was the incorrect one in any event. However, these are v small gripes, and the staff at the shop were excellent. Informed, personable and hugely helpful.

Bought a Targa Harmony 1000CD from the Cardiff store on the 9th March 2026. Submitted a review for that sale; not very complimentary I'm afraid. Anyway the CD player started giving problem so I rang the store (Cardiff) and explained the problem. I was asked to bring the Targa to the store if it was convenient for me to do so. I did that and spoke to Mike who offered a full refund or exchange for new one. I opted for a refund which was duly given. My wife spotted a Targa 1000CD on a shelf and asked if that was the one we had heard demonstrated a few weeks ago. Yes it was. Mike offered a reduced price on this unit which we accepted and took it home. Very happy now. Thanks Mike, you've restored my faith in Richer Sounds.

Over the years I have found the experience and knowledge of the staff to be a massive credit to your company. I don't often find people who are bigger 'geeks' than me!!

Exlent friendly staff 5star plus thanks. David webb

Always give me an honest opinion, not trying to sell me the most expensive thing. Knowledge of staff is everything.

Fabulous service from richer sounds with the purchase of some replacement speakers as my old B&W 600s had been attacked by the dog and we’re past repair unfortunately but replacing them with a pair of the 700s seemed logical to me as I like their sound. Easy job ordering online and came within two days in fab condition and no problems at all. The price was amazing and I have no complaints at all. Great job guys.

I enjoyed the experience with the staff as they were very pleasant

I spoke with Aaron from Cardiff branch and have emailed this separately.
Thank you for taking time to discuss my projector replacement last Thursday 5th March. It was a tough decision to replace our old Optoma projector, establishing I required, price and specifications. Finally deciding on Optoma UHZ35, I'm so pleased with this product.

The picture is awesome and will hopefully provide many happy hours of viewing entertainment.

Prices are competative and a great choice of products along with good information on products. Great support in helping me by answering questions on the product i choose within minutes. Highly recomende.

Great service from Dan who price matched an excellent deal on a LG 55" C5 TV. Pleasure to deal with.
Delivery faster than expected.

We felt confident we would get sensible advice without pressure to spend more than we wanted.
We had to call back with a problem and again received useful advice. Very happy with Richer Sounds.

Andi dealt with us & he was absolutely brilliant. Very knowledgable & friendly, pleasure to deal with.

Amazing price / service & delivery as allows , why would you want to buy ANYWHERE ELSE

As always, the helpful staff at Richer Sounds were able to give me the best price and service for my AV needs. Great!

I recently bought a new turntable from Richer Sounds in Cardiff (Pro-Ject Debut E Carbon).
The staff were very knowledgeable, and first provided advice on how to get the best sound from my current deck. When I returned to buy a new turntable, they helpfully talked through a few different options and clearly explained the difference between them.
I’m really happy with the new record player. The sound is great and I’m enjoying playing some old vinyl again.

For my latest purchase I dealt with Mike at the Cardiff store. He was friendly, knowledgeable, happy to helpand made sure I ended up with the product I was after at a price I was happy with.

I've used Richer Sounds (in-store and online) for over 20 years and I know I will get top advice and support without pressure selling or unnecessary extras. I always come away feeling like I've got the product that is right for me and at a good price.

The team at Richer Sounds are extremely knowledgeable and helpful without being too pushy. They questioned our initial purchase intention and offered constructive advice on alternative products

Always great advice without the pressure sales.
Excellent after sales warranty .
Highly recommend Richer Sounds.

Really good service. We struggled to get our record player working due to lack of experience but Jonathan was very patient with us and explained what we had done wrong. We highly recommend Richer Sounds in Cardiff.