Richer Sounds - Cardiff Reviews 

Enquired about a replacement part for my turntable. had it available in store. Very competitive price.
Knowledgable and helpful staff.

Staff accepted what I wanted and didn't push to upsell. Very helpful and I am totally satisfied with the product

Helpful in showing options for now and future so that I can build on a core system.

I telephoned the Cardiff branch about a blue ray player I purchased in 2019 the guy was very helpful in sending me the invoice

Great service ; good advice ; and no pressure!

Staff very helpful and knowledgeable and really helped me decide what tv to go for,even when I had a problem it was dealt with in extremely fast manner ,easy five stars from me,would definitely use this cardiff branch again.

Had a problem with 1st amplifier, rang customer service who sorted and transferred to my local store. Steve in cardiff store recommend a different amp for a slightly higher price. Have used it for a week very happy with amplifier and service.

Great store, excellent service online or in store. Professional knowledgeable staff and quality products. Not to forgetting to mention the competitive pricing. Well happy with my most recent online purchase the Audio Pro c20 w. My living room has never experienced such a quality sound swirling around it. FAB!

Purchased turntable recently and received unbiased and genuinely helpful advice prior to and after the sale. After sales service (particularly Aaron) was excellent. Everyone likes to 'shop around' on the internet at home but speaking to actual people who know their business and genuinely want to help you is a breath of fresh air. Would thoroughly recommend this store for any HiFi needs.

Bought offline, pick up in shop, very knowledgeable and polite and helpful.

Helpful and efficient staff.
Felt really comfortable and entirely happy with the transaction.

I am a VIP member. I ordered online but, klutz that I am, didn't apply the promo code. Retrospectively applying it online via their helpline was so easy. Full marks to the online staff.
One of the items, I collected from the Cardiff store and the staff there could not have been more helpful and friendly.
As always, my purchases from RS were great value for money and the choices extensive.

Got through to Cardiff branch when I rang to place an order. Andie was ultra helpful, ringing me back when we got cut off and remaining affable when the first order failed because of problems with my card input. He even worked out what the cause was with that which will assist me in the future. He is a credit to the organisation. Oh and I’m delighted with the cassette player and the speed with which it was delivered!

Fast and prompt service. Product quality excellent. Richer Sounds six year warranty. Really rate this company.

A great experience over all.

The staff were friendly and helpful, they were also able to offer advice and suggestions for our purchase. While they did offer a model that was more expensive than we initially wanted, the reasoning was sound. They also didn't try to sell us the most expensive model, which is always a red flag I look out for.

They even locked up to help us get the TV to the car.

The advice is first class and service matches....product was delivered as promised!
Not too regular a shopper,but RS are the first choice every time for myself and extended family when it comes to tv and audio.

Very friendly and helpful staff, good demo experience, good advice on the different products.

Expert advice, no pushy sales and amazing prices on bundle purchases.