Richer Sounds - Cambridge Reviews 

1,717
TrustScore 5 out of 5

4.9

25 Hills Road, CB2 1NW Cambridge, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Ordered tv via a friendly telephone call. All was simple to do which included ordering an empty box to place the old tv in. Timescales was to my requirements. After receiving new tv it was simply a ca... See more

Company replied

Rated 5 out of 5 stars

Bought new TV and soundbar from Cambridge store. Purchased 4pm yesterday, professionally delivered 9am this morning. Excellent knowledge from Tom in the store, took time with us even though very busy.... See more

Company replied

Rated 5 out of 5 stars

Paul provided good clear honest advice in shop. Listened to requirements and provided options. Happy with multiple visits without expecting a decision. Price matched when ready to buy. Have bought fr... See more

Company replied

Rated 5 out of 5 stars

I recently purchased a 55inch 0LED LG TV. The staff were very knowledgeable and helped me decide on this model . Great customer service .im very happy with my choice .

Company replied


Company details

  1. Hi-fi shop
  2. Electronics Store
  3. TV store

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(1,717)

23,803 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service and advice

The staff at the Cambridge shop were really helpful and helped me choose my new speakers. They assisted in the set up both on the phone and in the store with my turntable. Friendly and a really good service all round. Thank you.

14 December 2025
Richer Sounds - Cambridge logo

Reply from Richer Sounds - Cambridge

Thank you for your 5 star review!

Rated 5 out of 5 stars

Well informed and very helpful staff.

Well informed and very helpful staff.
Quote and payment system was easy to navigate, to arrange home delivery.
Slick and stress free logistics process.

15 December 2025
Richer Sounds - Cambridge logo

Reply from Richer Sounds - Cambridge

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Pit Stop TV replacement.

Visited on a Sunday to replace a failing TV, ideally with something with a better picture clarity. Was in and out in 20 minutes, all questions answered and with what has turned out to be a vastly improved TV for Christmas. Bravo!

14 December 2025
Richer Sounds - Cambridge logo

Reply from Richer Sounds - Cambridge

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Knowledgeable Staff

Knowledgeable Staff. Friendly. helped me to make a great decision

14 December 2025
Richer Sounds - Cambridge logo

Reply from Richer Sounds - Cambridge

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Knowledgeable and informative

Knowledgeable and informative, told me exactly what I needed to know and which product I needed and it was ordered over the phone and arrived a 2 days. Excellent service.

13 December 2025
Richer Sounds - Cambridge logo

Reply from Richer Sounds - Cambridge

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Exceptional service/Friendly People

I bought a TV & soundbar from the Cambridge store, the service was top-notch, the people were very kind and friendly and I got the best price. Thank you!

24 November 2025
Richer Sounds - Cambridge logo

Reply from Richer Sounds - Cambridge

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Samsung rear speakers

Tom was very helpful over the phone
He was polite and courteous and took the extra step to answer any questions I asked
Excellent service
Thank you

13 December 2025
Richer Sounds - Cambridge logo

Reply from Richer Sounds - Cambridge

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Great advice and products

Staff gave me informed advice from the start, so I was able to choose a turntable that suited my needs and fell within budget. Really pleased with my purchase. Looks great and sounds brilliant.

11 December 2025
Richer Sounds - Cambridge logo

Reply from Richer Sounds - Cambridge

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Couldn't be happier with the service…

Couldn't be happier with the service from Richer Sounds' Cambridge store - from first enquiry, to advice and demo and then delivery. Friendly, professional and highly recommended.

9 December 2025
Richer Sounds - Cambridge logo

Reply from Richer Sounds - Cambridge

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

5 star shop and sales staff

Quality products, very knowledgeable staff, a 5 star shop, thank you Richer Sounds.

10 December 2025
Richer Sounds - Cambridge logo

Reply from Richer Sounds - Cambridge

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Very Helpful Staff

Helpful staff, good range of equipment.

10 December 2025
Richer Sounds - Cambridge logo

Reply from Richer Sounds - Cambridge

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

I started my journey with Richer sounds…

I started my journey with Richer sounds because they were the only place i could find that were prepared to try to repair my failed hifi. Alas no luck but they very efficiently helped me to upgrade to something better 😀

29 November 2025
Rated 5 out of 5 stars

Great experience having a demo of…

Great experience having a demo of speakers with Tom, very helpful. Very happy with the speakers I ended up with, hearing various speakers I had shortlisted enabled me to make an informed decision. Great price and informed staff, thanks Tom

30 November 2025
Richer Sounds - Cambridge logo

Reply from Richer Sounds - Cambridge

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look