We had a dedicated hour in the sound room and Tom was extremely helpful talking me through options. He set up the system that I had been looking at and made suggestions. Although those suggestions w... See more
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All the staff were very helpful and knowledgeable. It was really useful to try the equipment in the shop before buying and returning one item which I decided not to keep was very easy. They were very... See more
Fantastic customer service, Tom helped us find just the right music system which has already provided much joy for us all. Thank you. I will always recommend Richer Sounds at Cambridge.
Company replied
Ordered tv via a friendly telephone call. All was simple to do which included ordering an empty box to place the old tv in. Timescales was to my requirements. After receiving new tv it was simply a ca... See more
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Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
25 Hills Road, CB2 1NW, Cambridge, United Kingdom
- 0333 900 0053
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Speaking to helpful human
Speaking to helpful human, efficient dealing with the purchase and speedy delivery
May use AI-assist with repliesRead more
Price beat gives the best deal
Good communication before visiting, friendly staff and a great deal with price beat

Reply from Richer Sounds - Cambridge
The best prices
The best prices for great equipment sold by friendly and efficient staff.

Reply from Richer Sounds - Cambridge
Price match fulfilment
Bought a pair of headphones in store. Staff was knowledgeable. A week later the price fell for Black Friday and the difference in price was refunded promptly. Will shop again!

Reply from Richer Sounds - Cambridge
Excellent shop staff
Having had a lot of trouble trying to get my old television repaired under guarantee, the day was saved by the excellent manager at Cambridge kindly agreeing to exchange it for a new set. Great service as always by the shop staff.

Reply from Richer Sounds - Cambridge
The go to place for Home Cinema
The go to place as always for everything hifi and home cinema. Always has the best deals and service.

Reply from Richer Sounds - Cambridge
Customer Service was excellent even for…
Customer Service was excellent even for a small item and despite the best efforts of DPD to sully their reputation.

Reply from Richer Sounds - Cambridge
I always prefer to use Richer Sounds…
I always prefer to use Richer Sounds and my last experience confirmed why. I spoke to a very helpful person, and got my order through in less than 10 minutes.

Reply from Richer Sounds - Cambridge
Fantastic product. Great service.
I went into the store to look at a CD Transporter. I discussed it in detail with Olivia the manager. She was very helpful and knowledgeable about the item. I've bought from Richer Sounds before, but this was my first time at the Cambridge branch, as I'd only moved to the city this year. But I will definitely shop there again.

Reply from Richer Sounds - Cambridge
Super service
Very patient and well informed staff, who couldn’t have been more helpful.
Very pleased with the system we bought .
Great advice given
Was going to order a turntable online,but there was issues with the internet.so phoned up Cambridge store and spoke to paul.after a few questions to what amp and speakers I had he gave me some other options.so after taking in the advice I said I would think overnight and get back to him.so glad I had a chat before buying the original choice.in the end I went for the argon audio TT3.paul wasn't pushy,just gave sound advice.great delivery time and price for a lovely turntable which was delivered next day.
Great service
Great service. Very attentive gentleman helped me. I’ve received the product sooner than I expected but not tried yet as it is a Xmas present. Thanks.
Richer Sounds, Cambridge
Very friendly and helpful advice as well as flexibility on price. Delighted with Argon Fenris A4 speakers and the help from Paul and Olivia in Cambridge store. Recommend these speakers and Richer Sounds Cambridge!
New TV
Could not fault the service , the product or the price. My preferred vendor for all AV goods after many years experience with Richer Sounds

Reply from Richer Sounds - Cambridge
Always great advice from technical…
Always great advice from technical staff. Never a sales pitch

Reply from Richer Sounds - Cambridge
The staff at the store Cambs so…
The staff at the store Cambs so helpfull and dealt with my inquiry every well and good delivery, the guy who help with order was Paul
Olivia was great
Olivia was great - really informative and knowledgeable. She really helped us make a decision.
TURNTABLE ADVICE AND PURCHASE
was going to order online,but there was an issue with internet being down.spoke to paul at cambridge branch over the phone regarding a turntable purchase.
all i can say is what a great guy for advising me on the different options available in my price range.not pushy,just great advice given.so i had a think over night with all info given.phoned back next morning an ordered a different turntable to my original choice.great advice given from cambridge store and delivered next day.
thank you richer sounds for great service
Great advice
Great service, great advice, great prices - nobody beats Richer Sounds for hifi, tv and associated products.

Reply from Richer Sounds - Cambridge

Reply from Richer Sounds - Cambridge
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