Richer Sounds - Cambridge Reviews 

1,720
TrustScore 5 out of 5

4.9

25 Hills Road, CB2 1NW Cambridge, GB


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Rated 5 out of 5 stars

We had a dedicated hour in the sound room and Tom was extremely helpful talking me through options. He set up the system that I had been looking at and made suggestions. Although those suggestions w... See more

Rated 5 out of 5 stars

All the staff were very helpful and knowledgeable. It was really useful to try the equipment in the shop before buying and returning one item which I decided not to keep was very easy. They were very... See more

Rated 5 out of 5 stars

Fantastic customer service, Tom helped us find just the right music system which has already provided much joy for us all. Thank you. I will always recommend Richer Sounds at Cambridge.

Company replied

Rated 5 out of 5 stars

Ordered tv via a friendly telephone call. All was simple to do which included ordering an empty box to place the old tv in. Timescales was to my requirements. After receiving new tv it was simply a ca... See more

Company replied


Company details

  1. Hi-fi shop
  2. Electronics Store
  3. TV store

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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4.9

All reviews

(1,720)

24,168 reviews in the last 12 months

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Rated 5 out of 5 stars

Price beat gives the best deal

Good communication before visiting, friendly staff and a great deal with price beat

25 November 2025
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Reply from Richer Sounds - Cambridge

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

The best prices

The best prices for great equipment sold by friendly and efficient staff.

25 November 2025
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Reply from Richer Sounds - Cambridge

Thank you for your wonderful feedback

Rated 5 out of 5 stars

Price match fulfilment

Bought a pair of headphones in store. Staff was knowledgeable. A week later the price fell for Black Friday and the difference in price was refunded promptly. Will shop again!

23 November 2025
Richer Sounds - Cambridge logo

Reply from Richer Sounds - Cambridge

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Excellent shop staff

Having had a lot of trouble trying to get my old television repaired under guarantee, the day was saved by the excellent manager at Cambridge kindly agreeing to exchange it for a new set. Great service as always by the shop staff.

23 November 2025
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Reply from Richer Sounds - Cambridge

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

The go to place for Home Cinema

The go to place as always for everything hifi and home cinema. Always has the best deals and service.

23 November 2025
Richer Sounds - Cambridge logo

Reply from Richer Sounds - Cambridge

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Customer Service was excellent even for…

Customer Service was excellent even for a small item and despite the best efforts of DPD to sully their reputation.

23 November 2025
Richer Sounds - Cambridge logo

Reply from Richer Sounds - Cambridge

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

I always prefer to use Richer Sounds…

I always prefer to use Richer Sounds and my last experience confirmed why. I spoke to a very helpful person, and got my order through in less than 10 minutes.

23 November 2025
Richer Sounds - Cambridge logo

Reply from Richer Sounds - Cambridge

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Fantastic product. Great service.

I went into the store to look at a CD Transporter. I discussed it in detail with Olivia the manager. She was very helpful and knowledgeable about the item. I've bought from Richer Sounds before, but this was my first time at the Cambridge branch, as I'd only moved to the city this year. But I will definitely shop there again.

22 November 2025
Richer Sounds - Cambridge logo

Reply from Richer Sounds - Cambridge

Thank you for your 5 star review!

Rated 5 out of 5 stars

Great advice given

Was going to order a turntable online,but there was issues with the internet.so phoned up Cambridge store and spoke to paul.after a few questions to what amp and speakers I had he gave me some other options.so after taking in the advice I said I would think overnight and get back to him.so glad I had a chat before buying the original choice.in the end I went for the argon audio TT3.paul wasn't pushy,just gave sound advice.great delivery time and price for a lovely turntable which was delivered next day.

19 November 2025
Rated 5 out of 5 stars

Great service

Great service. Very attentive gentleman helped me. I’ve received the product sooner than I expected but not tried yet as it is a Xmas present. Thanks.

16 November 2025
Rated 5 out of 5 stars

Richer Sounds, Cambridge

Very friendly and helpful advice as well as flexibility on price. Delighted with Argon Fenris A4 speakers and the help from Paul and Olivia in Cambridge store. Recommend these speakers and Richer Sounds Cambridge!

16 November 2025
Rated 5 out of 5 stars

New TV

Could not fault the service , the product or the price. My preferred vendor for all AV goods after many years experience with Richer Sounds

15 November 2025
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Reply from Richer Sounds - Cambridge

Thank you for your 5 star review!

Rated 5 out of 5 stars

TURNTABLE ADVICE AND PURCHASE

was going to order online,but there was an issue with internet being down.spoke to paul at cambridge branch over the phone regarding a turntable purchase.
all i can say is what a great guy for advising me on the different options available in my price range.not pushy,just great advice given.so i had a think over night with all info given.phoned back next morning an ordered a different turntable to my original choice.great advice given from cambridge store and delivered next day.
thank you richer sounds for great service

19 November 2025
Unprompted review
Rated 5 out of 5 stars

Great advice

Great service, great advice, great prices - nobody beats Richer Sounds for hifi, tv and associated products.

11 November 2025
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Reply from Richer Sounds - Cambridge

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

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