Store staff were super friendly and nothing was too much trouble including a helping hand to the car with my 65” HiSense purchase. I go back to these guys every time I require a tv or audio equipment... See more
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The help and knowledge received when came into store was very helpful. The staff were great, and not pushy, very happy with my purchase including the price (Cambridge amp & acoustic energy floor stand... See more
Company replied
I wanted to update my hifi, so choose Richer sounds Bristol. I went for a package deal, but they didn't have the amp there. It was ordered and came Monday, but I wasn't able to pick up until Satu... See more
Company replied
I ordered two JBL products online and collected them from Richer Sounds in Bristol. The whole process was simple, smooth and professional from start to finish. The staff were helpful and the collectio... See more
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Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
143 Whiteladies Road, BS8 2QB, Bristol, United Kingdom
- 0333 900 0024
4.9
Excellent
3K reviews
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Always been well looked after by the…
Always been well looked after by the Clifton Branch, returned for all my Tv, Sonos or sound systems
14 February 2026
Reply from Richer Sounds - Bristol
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Reply from Richer Sounds - Bristol
Thank you for your wonderful feedback
Great Customer Service…
Great offer on the product I purchased and answered my price match question via email promptly. Couldn't ask more.
18 February 2026
Reply from Richer Sounds - Bristol
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Friendly and knowledgeable staff highly recommended.
Friendly and knowledgeable staff and excellent service. Have been buying from this store for over 30 years and have always been pleased with the service and product purchased. Would highly recommend them.
18 February 2026
Reply from Richer Sounds - Bristol
Thank you for your 5 star review!
Used twice..Recommended
Used twice... good service plus the extra warranty is just a no brainer! Recommended
6 October 2025
Reply from Richer Sounds - Bristol
Thank you for your 5 star review!
We went into the Whiteladies Road shop…
We went into the Whiteladies Road shop in Bristol to get a new handset for our TV. The salesman said he could order one and it arrived 2 days later. Brilliant, helpful and professional service - thank you
Dr.Andrew Stevens
13 February 2026
Reply from Richer Sounds - Bristol
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Chester branch did not have the item but they found me a branch that did.
I phoned the Chester branch to se if they had the item in stock but they did not they checked around and told me the only one is in Bristol.
As the only one was actually in Bristol i phoned Bristol and their team went well above what i expected them to do and It was nice to have a company that made sure they could get it here the next day as most just say yeh yeh yeh it will be there tomorrow(but never arrives) but with Richer Sounds it was .
If i could give them 10 stars i would.
12 February 2026
Reply from Richer Sounds - Bristol
Thanks for your kind review, we look forward to your next visit.
staff are great
staff are great, helpful,happy to talk and guide
always try them first when looking for electrical items
7 February 2026
Reply from Richer Sounds - Bristol
Thanks for your 5 star review, we look forward to seeing you again next time
Really good shop that has the latest…
Really good shop that has the latest technology and customer service is brilliant. I would say polite and friendly staff with lots of good information.
10 February 2026
Reply from Richer Sounds - Bristol
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
A team of staff members totally into…
A team of staff members totally into achieving the mission of delivering me the best possible sounds with the money I had to spend. Brilliant thanks guys.
9 February 2026
Reply from Richer Sounds - Bristol
Thanks for your 5 star review, we look forward to seeing you again next time
Purchased over the telephone open box product
I purchased over the telephone an open box product and the customer service received was faultless. The product arrived as discussed and as described. Absolutely no hesitation in recommending Richer Sounds to people that are looking for great customer service as part of their purchasing experience.
7 February 2026
Reply from Richer Sounds - Bristol
Thanks for your 5 star review, we look forward to seeing you again next time
Retail as it should be
Went to Richer Sounds after hearing a nod of approval on Radio4 as it being one of the best examples of ethical capitalism by the DG of the IOD. Visited the store twice for a complete separates set up as a wedding anniversary gift. First visit was to a very busy store and standard customer service. The second visit was quieter, and the service was outstanding, knowledgeable, kind, honest, with attention to detail (including where to find the stylus in the polystyrene when unboxing). Old school retail specialism, as it used to be. The whole experience set a very high bar that so many other stores could benefit from.
7 February 2026
Reply from Richer Sounds - Bristol
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Reply from Richer Sounds - Bristol
Thanks for your feedback, great to read you were happy with our service.
It was time to update my system that I…
It was time to update my system that I had previously bought from the shop several years ago. The salesman ( Joe ) was very knowledgeable and helpful giving good advice carrying out a thorough search making sure he could supply the requested equipment at a competitive price, and arriving safely on the dates he specified.
I would have liked to have had a demo, but understand you cannot stock everything.
8 February 2026
Reply from Richer Sounds - Bristol
Thanks for your great feedback and for supporting local business.
Amazing service from the staff
Amazing service from the staff. Very quick and easy purchase. Would definitely recommend.
27 June 2025
Reply from Richer Sounds - Bristol
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Roberts radio
I had a very prompt reply to an email I sent about a item I was interested in and informed that it would be held for me,Which it was,with the added bonus of a clearance price plus 20% vip discount..
So very happy with the outcome..
4 February 2026
Reply from Richer Sounds - Bristol
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
The team went out of their way to help…
The team went out of their way to help me. Excellent customer service!
3 February 2026
Reply from Richer Sounds - Bristol
Thank you for your wonderful feedback
Very knowledgeable staff
Very knowledgeable staff, super friendly and helped me choose the right TV for my needs.
31 January 2026
Reply from Richer Sounds - Bristol
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Successful visit to the Bristol store
Visit made to the Bristol store allowed me to see the TVs I was interested in buying and ask questions of the helpful staff member there. Ordered at the time and delivery completed the next day within the time frame notified earlier that morning. Good advice received on functionality of my OLED tv and how I might best link up with a new sound bar. Not my first purchase here and would happily recommend for advice and 6 year guarantee with a good Sony TV.
2 February 2026
Reply from Richer Sounds - Bristol
Thank you for your wonderful feedback
Sorry but sound bar you sent me is…
Sorry but sound bar you sent me is rubbish
The remote does nothing
The thing is useless
D.C.Clegg
26 January 2026
Reply from Richer Sounds - Bristol
Dear Mr Clegg,
I'm really sorry to read you are unhappy with the product you received, which may be faulty by the sounds of things. We will contact you to help resolve things to your satisfaction..
seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Experience
Richer Sounds
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