Excellent personal service from Toby. Pleasant and not at all patronising. Explained different screen types etc. Carried tv to our car. A couple of hiccups during setting up were dealt with over th... See more
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Excellent personal service from Toby. Pleasant and not at all patronising. Explained different screen types etc. Carried tv to our car. A couple of hiccups during setting up were dealt with over th... See more
Company replied
I’m a returning customer. For this purchase Charlie (Brighton) gave me excellent advice when steering me to what was available for my setup. DPD were first-class, fast and efficient. (Notification... See more
Company replied
Jay made everything seem so very easy and it proved to be so. I'm hopeless when it comes to any form of technology and was dreading trying to buy a set of headphones that really work for me. Jay 'got... See more
Company replied
I had a faulty FiiO K13. It was a tricky intermittent fault. Nik went out of his way to verify the fault and get it replaced under warranty. He also then set up a demo so that I could compare the F... See more
Company replied
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
54 London Road, BN1 4JE, Bridhton, United Kingdom
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Richer Sounds in Brighton are amazing. Patient, helpful, nothing too much trouble. Great advice, prices and products. I don't shop anywhere else for sound and vision.

Reply from Richer Sounds - Brighton
I ordered click and collect and it was there for me to pick up the next day.

Reply from Richer Sounds - Brighton
Both the manager who dealt with me at the beginning and the member of staff who handed me the earbuds were helpful, informative and friendly.

Reply from Richer Sounds - Brighton
Staff were helpful and informative and i liked that they didn't try to push me into buying something more expensive. They found the right product after listening to my needs.

Reply from Richer Sounds - Brighton
Always a pleasure with Richer Sounds. Staff never try to push anything on you, are eager to help and you can tell they're there because they're into their tech as much as the customers are!

Reply from Richer Sounds - Brighton
Jay answered my query really quickly with helpful advice and even including photographs so that I could understand. The connecting cable I needed was ready for me to collect that day with clear instructions on what I had to do. I really couldn't ask for a better customer service; polite, knowledgeable and very helpful. Thank you very much Jay!

Reply from Richer Sounds - Brighton

Reply from Richer Sounds - Brighton
Great experience at Richer Sounds in Brighton - served by a very helpful member of staff. Couldn’t ask for better service.

Reply from Richer Sounds - Brighton
Have bought several pieces of gear from RS in the past. On this occasion, it was part of a desktop audio setup. Pre-amp and a second Class D amplifier, so I could bi-amp my pc sound.
Missed the Prime day discounts buy a few days, but was able to secure a price that was only a few pounds different from the Prime day sale.
The staff at RS Brighton always provide exceptional customer service, and demonstrate a deeper knowledge about the gear they sell that puts many other businesses to shame.
Will always go to RS for big (and now even small) av purchases.
Their fully refundable 6 year warranty is hard to beat too.
Honourable mentions should go to Toby, Dep Store Manager, and Minty.
All items delivered the following day, which was a day before the suggested delivery date.
Will buy from again.
Would recommend to anyone.

Reply from Richer Sounds - Brighton
I contacted Richer Sounds for help & advice, & spoke with Rosie. She was excellent. Great advice & arranged a delivery that came the next day. The sound bar is great, with excellent sound & features. My problem has been solved & I'm very happy, thanks to Rosie!

Reply from Richer Sounds - Brighton
I fee I always get unbiased advice from the team,more interested in getting the product that is right for me than making g money out of me!

Reply from Richer Sounds - Brighton
Jay was great from start to finish. He gave clear advice and made my decision very easy to choose a new TV. Thanks again for your assistance

Reply from Richer Sounds - Brighton
Fantastic experience from Richer Sounds. Ordered a new TV online and it was delivered to the Brighton store within two days. Pick up was super easy, and when I phoned to check arrangements, Nick was very friendly and helpful. Highly recommended.

Reply from Richer Sounds - Brighton
Very clear and friendly advice. Came away feeling confident I’d made the right choice

Reply from Richer Sounds - Brighton
The guys in Brighton are absolutely brilliant, no request is too small. Really, really helpful.
Thanks to the team - we'll be back for all our hi-fi needs

Reply from Richer Sounds - Brighton
I couldn’t fault the service from the first interaction with Charlie. Professional, expert advice and friendly interactions. Thank you.

Reply from Richer Sounds - Brighton
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