Richer Sounds - Brighton Reviews 

2,513
TrustScore 5 out of 5

4.9

54 London Road, BN1 4JE Bridhton, GB


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Rated 5 out of 5 stars

Excellent personal service from Toby. Pleasant and not at all patronising. Explained different screen types etc. Carried tv to our car. A couple of hiccups during setting up were dealt with over th... See more

Company replied

Rated 5 out of 5 stars

I’m a returning customer. For this purchase Charlie (Brighton) gave me excellent advice when steering me to what was available for my setup. DPD were first-class, fast and efficient. (Notification... See more

Company replied

Rated 5 out of 5 stars

Jay made everything seem so very easy and it proved to be so. I'm hopeless when it comes to any form of technology and was dreading trying to buy a set of headphones that really work for me. Jay 'got... See more

Company replied

Rated 5 out of 5 stars

I had a faulty FiiO K13. It was a tricky intermittent fault. Nik went out of his way to verify the fault and get it replaced under warranty. He also then set up a demo so that I could compare the F... See more

Company replied


Company details

  1. Hi-fi shop
  2. Electronics Store
  3. TV store

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

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4.9

All reviews

(2,513)

23,467 reviews in the last 12 months

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Rated 5 out of 5 stars

Richer Sounds in Brighton are amazing

Richer Sounds in Brighton are amazing. Patient, helpful, nothing too much trouble. Great advice, prices and products. I don't shop anywhere else for sound and vision.

8 July 2026
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Reply from Richer Sounds - Brighton

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Great staff

Both the manager who dealt with me at the beginning and the member of staff who handed me the earbuds were helpful, informative and friendly.

3 July 2026
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Reply from Richer Sounds - Brighton

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Staff were helpful and informative and…

Staff were helpful and informative and i liked that they didn't try to push me into buying something more expensive. They found the right product after listening to my needs.

7 July 2026
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Reply from Richer Sounds - Brighton

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Always a pleasure with Richer Sounds

Always a pleasure with Richer Sounds. Staff never try to push anything on you, are eager to help and you can tell they're there because they're into their tech as much as the customers are!

22 November 2025
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Reply from Richer Sounds - Brighton

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Fabulous customer service

Jay answered my query really quickly with helpful advice and even including photographs so that I could understand. The connecting cable I needed was ready for me to collect that day with clear instructions on what I had to do. I really couldn't ask for a better customer service; polite, knowledgeable and very helpful. Thank you very much Jay!

13 July 2026
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Reply from Richer Sounds - Brighton

Thank you for your 5 star review!

Rated 5 out of 5 stars

Very helpful

Very helpful, polite and patient

4 July 2026
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Reply from Richer Sounds - Brighton

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Great experience at Richer Sounds in…

Great experience at Richer Sounds in Brighton - served by a very helpful member of staff. Couldn’t ask for better service.

2 July 2026
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Reply from Richer Sounds - Brighton

Thank you for your 5 star review!

Rated 5 out of 5 stars

Exceptional Sales and Customer Service.

Have bought several pieces of gear from RS in the past. On this occasion, it was part of a desktop audio setup. Pre-amp and a second Class D amplifier, so I could bi-amp my pc sound.
Missed the Prime day discounts buy a few days, but was able to secure a price that was only a few pounds different from the Prime day sale.
The staff at RS Brighton always provide exceptional customer service, and demonstrate a deeper knowledge about the gear they sell that puts many other businesses to shame.
Will always go to RS for big (and now even small) av purchases.
Their fully refundable 6 year warranty is hard to beat too.
Honourable mentions should go to Toby, Dep Store Manager, and Minty.
All items delivered the following day, which was a day before the suggested delivery date.
Will buy from again.
Would recommend to anyone.

29 June 2026
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Reply from Richer Sounds - Brighton

Thank you for your 5 star review!

Rated 5 out of 5 stars

Great item & excellent advice

I contacted Richer Sounds for help & advice, & spoke with Rosie. She was excellent. Great advice & arranged a delivery that came the next day. The sound bar is great, with excellent sound & features. My problem has been solved & I'm very happy, thanks to Rosie!

26 June 2026
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Reply from Richer Sounds - Brighton

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Jay was great from start to finish

Jay was great from start to finish. He gave clear advice and made my decision very easy to choose a new TV. Thanks again for your assistance

20 June 2026
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Reply from Richer Sounds - Brighton

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Fantastic experience from Richer…

Fantastic experience from Richer Sounds. Ordered a new TV online and it was delivered to the Brighton store within two days. Pick up was super easy, and when I phoned to check arrangements, Nick was very friendly and helpful. Highly recommended.

15 June 2026
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Reply from Richer Sounds - Brighton

Thank you for your 5 star review!

Rated 5 out of 5 stars

Very clear and friendly advice

Very clear and friendly advice. Came away feeling confident I’d made the right choice

20 June 2026
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Reply from Richer Sounds - Brighton

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

The guys in Brighton are absolutely…

The guys in Brighton are absolutely brilliant, no request is too small. Really, really helpful.
Thanks to the team - we'll be back for all our hi-fi needs

20 June 2026
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Reply from Richer Sounds - Brighton

Thank you for your wonderful feedback

Rated 5 out of 5 stars

Staff and service

19 June 2026
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Reply from Richer Sounds - Brighton

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Professional, friendly and expert advice.

I couldn’t fault the service from the first interaction with Charlie. Professional, expert advice and friendly interactions. Thank you.

18 June 2026
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Reply from Richer Sounds - Brighton

Thanks for your kind review, we look forward to your next visit.

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