Richardson & Starling Reviews 

268
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

Andy and George were out and done a fantastic job of replacing our bathroom floor, they came out and got their heads down and fired in about the job. Both Andy and George were very pleasant and tidied... See more

Company replied

Rated 5 out of 5 stars

I got R&S out to assess dampness in my home at my front door. Graham came out and assessed it and advised of the work to be carried out. He was very knowlegeable and answered all my questions hones... See more

Company replied

Rated 1 out of 5 stars

We had a damp issue in an area covered by R&S warrantee. Approached R&S & were told we had to submit a mass of paperwork & pay a fee to even get a surveyor to inspect. Attitude of contact centre staf... See more

Company replied

Rated 5 out of 5 stars

We had two workers in yesterday fixing a dampness problem in two different areas of our house. The work was carried out very professionally and both workers were polite and helpful. They covered entir... See more

Company replied

Company details

  1. Waterproofing Company

Written by the company

As a company, we have built up an enormous store of knowledge on the causes of property decay and the best ways of stopping the rot and restoring the building. But it doesn't stop there. Our team of surveyors and technicians are always on the look-out for cutting edge industry-led initiatives to ensure that we can offer you the very best solutions to damp and condensation, wood rot, infestations and basement waterproofing. We give an honest appraisal and specify a minimum targeted treatment to deal with the problem and deliver value for money repairs. Being the property maintenance division of one of Scotland’s largest building contractors, we are able to see a property restoration through from start to finish. Once we have identified and repaired the fabric of your building, our sister companies can continue the restoration. When Richardson & Starling hand the building back to you, there will be nothing left to do except move in. We are also a founding member of the Property Care Association and are endorsed by the Government Trustmark scheme. Richardson & Starling has experience working across all sectors and have refurbished properties as diverse as office blocks and industrial units, granite villas and Victorian terrace housing. From restoring historic council buildings to ancient castles, you can rest assured that we have all the skills and knowledge to restore your building to its former glory. Branches across Scotland and the North of England: Glasgow, Edinburgh, Aberdeen, Stirling, Dumfries, Kirkcaldy, Carlisle, Dundee, Ayr, Lanark, Perth, Oban and Hawick.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

268 reviews

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4.4

All reviews

(268)

25 reviews in the last 12 months

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Rated 5 out of 5 stars

Plasterer

Had Stuart Johnstone in this morning to plaster two new walls, what a fantastic job he made, couldn't be happier. He was really friendly and left the room spotless when he left. Would totally recommend Richardson and Starling to everybody, they are very reliable and professional in their work.

29 June 2023
Unprompted review
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Reply from Richardson & Starling

Thanks for the review Kim, it's great to hear you are happy with the job carried out Stuart. We look forward to working with you in the future.

Rated 5 out of 5 stars

The surveyor called today

The surveyor called today. He was exceptionally professional, took a lot of time to survey the house, even looking at areas I hadn’t highlighted. Gave me lots of good advice and set my mind at ease. I would thoroughly recommend this company, in fact they’re the only company of this type that I would consider using.

22 June 2023
Unprompted review
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Reply from Richardson & Starling

Thank you so much for taking the time to share your positive experience with our surveyor. We greatly appreciate your kind words and recommendation. It's wonderful to hear that our surveyor provided you with exceptional professionalism and went above and beyond your expectations.

Rated 5 out of 5 stars

I had dampness and mould on 2 walls in…

I had dampness and mould on 2 walls in my bedroom and 1 wall in living room so had to get new walls and plastered , the 2 joiners Steven and Jack , also the plasterer Ross, great guys the 3 of them , very professional at there job , did an awesome job , polite and good communication, also answered all my questions I had, they also cleaned up properly once they had finished, I can't fault them , infact if I could give them more than 5 stars I would , I highly recommend them

16 June 2023
Unprompted review
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Reply from Richardson & Starling

Thank you for taking the time to leave feedback on your experience with us. It's great to hear you are happy with the job carried out by Steven, Jack and Ross, and we'll pass on your comments to them.

Rated 5 out of 5 stars

Excellent woodworm treatment

We have had woodworm treatment done in an old loft.
The survey was done quickly , then we took a space available quickly. The guys were really efficient, arrived on time, took care by laying plastic over carpets etc and removed everything afterwards. Pleasant guys who took care.
My only comment is the cost of the survey.
I’d recommend them. Office team is efficient and polite.

9 June 2023
Unprompted review
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Reply from Richardson & Starling

Thank you for taking the time and reviewing your experience with Richardson & Starling. Your feedback is much appreciated!

Rated 5 out of 5 stars

Excellent

Ive had a team in fixing the damp issues and broken joists this week. Daniel, Grant and Marco have done a great job in my house. Very friendly pleasant hard working men. Tidied up great after themselves aswel. Very happy.

7 June 2023
Unprompted review
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Reply from Richardson & Starling

Thank you for the review Rach. We'll pass on your comments to Daniel, Grant and Marco and look forward to working with you in the future.

Rated 5 out of 5 stars

Mike was efficient and very helpful

Mike was efficient and very helpful. He tidied up after the work was finished.

5 June 2023
Unprompted review
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Reply from Richardson & Starling

Thanks for the review Mark, it's great to hear you are happy with the job carried out by the team. We look forward to working with you in the future.

Rated 5 out of 5 stars

Organised, professional and friendly team

Callum and Davie were friendly and appeared knowledgeable and organised. They made sure everything was protected before starting works and kept me updated on their progress . I would happily recommend them.

2 June 2023
Unprompted review
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Reply from Richardson & Starling

Hi Jill, thank you for your review, we really appreciate you taking the time to leave feedback on your experience with us. We'll pass on your comments to Callum and Davie and look forward to working with you in the future.

Rated 4 out of 5 stars

Fully repaired to a high standard in the end

RICHARDSON AND STARLING HAVE SINCE BEEN AND RECTIFIED ALL WORK TO A HIGH STARDARD.

I had work done by richardson and starling which to start with seemed fine. I had damp in my bedroom accross one wall. They said they would strip wall, insert membrane from the floor through to the attic and replaster. initial Work seemed pretty good we were happy with the communication and finished product. A couple of months went by and damp started showing just below our coving on that wall. Initial contact was fine. surveyer came out said the membrane hadn't gone up past the coving as it should have. said they would fix that for free and someone would be in touch to arrange it. About a month went by and no contact. I tried to make contact a couple of times till someone finally got back to us and said they thought the work was done. Their staff had found our spare key and let themselves into our house with no prior consent for this nor any warning they were coming. They proceeded into the attic where they cut less than a metre of lathe ( a third of the width of the damp ) and threw a slice of plastic in there on top of all the debris not meeting the existing membrane. After this I have sent an email stating how unimpressed I am with the communication and handling of this with no reply or attempt to rectify it.
Damp issue still getting worse and will no doubt have to get this fixed by another company.

Richardson and starling have since been and resolved all work to a high standard.

3 May 2023
Unprompted review
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Reply from Richardson & Starling

We are sorry to hear of your experience, please contact us on info@richardsonandstarling.co.uk and we will work with you to resolve the matter.

Rated 5 out of 5 stars

Great service provided

Great service provided. The guys Kris and Aaron kept us up to date on all bathroom work being carried out. Arrived when they said they would, tidied everything at the end of every day. Their work was faultless. Thanks guys!

1 June 2023
Unprompted review
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Reply from Richardson & Starling

Thank you for the review, Karen. It's great to hear you are happy with the work carried out by Kris and Aaron and we'll pass on your comments to them! We look forward to working with you in the future.

Rated 5 out of 5 stars

Professional and friendly staff…

Professional and friendly staff attended site and carried out the work required quickly professionally and left a clean and tidy job. Thanks to Kev, Daniel and Grant for their recent work at STEP. Highly recommended. From Laura Melville STEP Property Manager.

26 May 2023
Unprompted review
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Reply from Richardson & Starling

Hi Jen, thank you for your review, we really appreciate you taking the time to leave feedback on your experience with us. We'll pass on your comments to Kev, Daniel and Grant and look forward to working with you in the future.

Rated 5 out of 5 stars

Review of work

Had work carried out today by Andrew and Sonny, walls were taken back to the brick to help resolve a damp issue, the brick was treated then plasterboard put on, that was then plastered and they also put new skirting on too, they were lovely guys and the work carried out has been done to a great standard! I would definitely recommend this company to anyone needing this kind of work carried out ☺️

22 May 2023
Unprompted review
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Reply from Richardson & Starling

Thank you for taking the time and reviewing your experience with Richardson & Starling. We are sure that Andrew and Sonny will be thrilled to hear that they earned yet another positive review for the company! Much appreciated!

Rated 5 out of 5 stars

Efficient and professional service

Very professional and efficient service end to end. House was left immaculate after works finished.
Evan and Paul from Dumfries did a great job with no fuss.

14 May 2023
Unprompted review
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Reply from Richardson & Starling

Thanks for the review Chris and your positive comments about Evan and Paul, we'll pass these on to them. We look forward to working with you in the future.

Rated 5 out of 5 stars

High standard off off work carried out

Can’t praise Daniel and Grant enough for the work and care to protect our Daughters property. Wish all workmen showed the same care attention.

12 May 2023
Unprompted review
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Reply from Richardson & Starling

Thank you for the review, Derek. We're thrilled to hear you are happy with the work carried out by Daniel and Grant; we'll pass on your comments to them. We look forward to working with you in the future.

Rated 5 out of 5 stars

Very high quality and good workmanship

Very high quality and good workmanship. I had rotten joists replaced, the works carried out were excellent and good attention to detail. No corners cut and finish was neat - even though once the flooring is down no one will see! True sign of great work!

4 May 2023
Unprompted review
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Reply from Richardson & Starling

Thank you for the review Michael. It's great to hear you are happy with the work carried out by our team! We look forward to working with you in the future.

Rated 5 out of 5 stars

Damp Surveyors

Over several visits from Richardson & Starling, they exposed severe damp issues with our council property. With their backing, the council are taking steps to rectify the problem

21 March 2023
Unprompted review
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Reply from Richardson & Starling

Thank you for the review Eileen. We're thrilled to hear you are happy with the work carried out by our team. We look forward to working with you in the future.

Rated 5 out of 5 stars

Great service

Shaun, Zach and Ross did an amazing job and left the stairs safe and tidy.

25 April 2023
Unprompted review
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Reply from Richardson & Starling

Thanks for the review Nicola and your positive comments about Shaun, Zach and Ross, we'll pass these on to them. We look forward to working with you in the future.

Rated 5 out of 5 stars

Peace of mind

Having been approached by a company which basically told me my roof space was falling apart & I needed immediate remedial action to halt this, at a cost of some £7000, I sought an independent review. I contacted Richardson & Starling & after paying a survey fee a surveyor called round to do an inspection of the roof space. However he inspected other areas of my house & also viewed a neighbour's roof to form a full picture of what was the likely cause of my problem. He advised that while I do have some mould it is nothing serious & gave me a few workable suggestions to stop things getting any worse. The only thing he did suggest which would cost any further outlay was the installation of an extractor fan. A matter of some £200 rather than £7000 but it is the peace of mind that the roof isn't about to collapse that is the most important thing. I felt that Mr Niven, the surveyor, was very professional & most helpful throughout the inspection. If anyone is seeking independent advice about any construction issues in their house I would certainly recommend Starling & Richardson.

11 April 2023
Unprompted review
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Reply from Richardson & Starling

Thank you for your positive review Andy, we appreciate you taking the time to leave feedback on your experience with us.

Rated 5 out of 5 stars

Life is full of problems but one has…

Life is full of problems but one has now been sorted by Evan from Richard and Starling. The van arrived with the company logo, so no doubt what he had come to do. After he introduced himself, he went through the work he was going to do. We had a pleasant chat while he brought in his tools and put down carpet protector in the hall way. Once he had is mask on the door was closed and I left him to make as much noise as he wanted while I enjoyed the sunshine in my garden. He showed me the wall stripped of old plaster and after put up the barrier. He tied-up, and took all the rubbish away. The next day the plaster arrived cover up all his good work.

19 April 2023
Unprompted review
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Reply from Richardson & Starling

Thank you for the review Alan. We're thrilled to hear you are happy with the work carried out by Evan; we'll pass on your comments to them. We look forward to working with you in the future.

Rated 5 out of 5 stars

Plasterer Wullie and joiner Johnny

Plasterer Wullie and joiner Johnny,
I can’t praise you enough for your professionalism, work ethic and great manners,
Even although it was a tough job in my kitchen and bedroom, nothing was a problem, even tidying up and protecting my newly laid carpets, mission completed on time, we’ll done guys, your company should be honoured to have you working for them, North Lanarkshire council gave you the contract and should take advice from you on how to provide an excellent service
Thank you

19 April 2023
Unprompted review
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Reply from Richardson & Starling

Thank you for your review Arlene. It's great to hear you are happy with the job carried out by Wullie and Johnny and we'll pass on your comments to them. We look forward to working with you in the future.

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