Riccardo Ricci Reviews 

219
TrustScore 3 out of 5

2.8

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Review summary

Created with AI, based on recent reviews

Considering 75 reviews, most reviewers were unhappy with their experience overall. Customers frequently complained about poor product quality, receiving items made from cheap materials that looked nothing like the online photos and felt uncomfortable. Many people also experienced frustrating issues with the return policy, noting that requests were denied or that purchases bought on sale were excluded from returns. Though some reviewers faced challenges, some people were satisfied with the comfortable fit, soft fabrics, and stylish designs of the clothing. Consumers also mentioned that their packages arrived quickly and that they received numerous compliments from others while wearing the items in public.

What people talk about most

Product

Reviewers mention ambiguous feedback about product quality and sizing. While some consumers praise the... See more

Quality

Customers consistently note ambiguous experiences with quality. While many reviewers describe the materials... See more

Return policy

Reviewers highlight negative aspects of return policy, expressing widespread frustration and disappointment... See more

Order

People report ambiguous experiences with order, reflecting a wide split in customer satisfaction. While many... See more

Delivery service

Customers had ambiguous experiences with delivery service. Many reviewers report fast shipping times, noting... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Everything arrived correctly and fit very well only the delivery just took a bit long because it was shipped from China, which wasn’t mentioned anywhere.

Company replied

Rated 1 out of 5 stars

100% scam company. Horrible product quality (feels like cheap clothing), horrible shipping delay (almost a month of waiting). They refused to comply with their return policy and honor my consumer righ... See more

Company replied

Rated 1 out of 5 stars

The absolute worst company ever, do not ever buy from them, they will send you clothes that are two sizes too small and then when you follow all of their policies and all of their ridiculous hoops t... See more

Rated 1 out of 5 stars

Please be aware!! Despite their brand name, this product is not Italian or European, it is 100% Chinese. Delivery took about one month, and the packaging was similar to Shein or other low-cost brands.... See more

Company replied


Company details

Written by the company

Dress with class - Men's Fashion with an Old Money Attire.


Contact info

2.8

Average

TrustScore 3 out of 5

219 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 30% of negative reviews

Typically replies within 2 weeks

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2.8

All reviews

(219)

79 reviews in the last 12 months

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Rated 1 out of 5 stars

They’re a scam

They’re a scam, they let you buy from them as they are the premium brand wear that serves the best quality but in fact they’re the worse with the size and the quality!!! And then if you want to do a refund they will tell you that’s not possible to do so. With a letter thank you for understanding. Don’t you ever buy from this site!

17 October 2024
Unprompted review
Riccardo Ricci logo

Reply from Riccardo Ricci

Hey,

I am really sorry regarding your experience with us. Can you please share your order number and email address so that we can help you out? We will get back to you as soon as possible. If you want, you can also reach out to us via info@riccardoricci.co . Please reply to us so that we can help you out with this. Thanks!

Rated 1 out of 5 stars

Avoid this company– Deceptive Business…

Avoid this company– Deceptive Business Practices and Poor Quality Products

I recently purchased items from them that were advertised as high quality. What I received was a complete disappointment – the products were defective, of extremely poor quality, and not as described. When I requested to return the products, the company refused to honor their return policy, instead offering me a series of unacceptable partial refunds (starting with 20%, then 30%, and finally 50%).

This is clearly a company trying to take advantage of consumers. They seem unwilling to follow basic business ethics or consumer protection laws. I urge others to avoid this business at all costs. If you're looking for a reliable, trustworthy online retailer, this is not it.

I’ll be taking further legal steps to hold this company accountable, and I hope my experience helps others avoid falling into the same trap.

30 September 2024
Unprompted review
Riccardo Ricci logo

Reply from Riccardo Ricci

Hey,

I am really sorry regarding your experience with us. Can you please share your order number and email address so that we can help you out? We will get back to you as soon as possible. If you want, you can also reach out to us via info@riccardoricci.co . Please reply to us so that we can help you out with this. Thanks!

Rated 1 out of 5 stars

Do not order from this website

Do not order from this website!

It says at the bottom of their website that they accept returns however it also states in their return policy that they don't accept returns on Sale items... however, all the items on their website are labelled as on Sale! So in other words, you can't order with peace of mind of being able to return them. When you email them asking to return the items they just say no, but here's a discount code for our website. So in other words, sorry we don't accept the return of our terrible items, here is a discount code on more terrible items of clothing that look nothing like the pictures.

None of the items I ordered even remotely looked the way they did in the pictures, the sizing was all WAAYY off, usually a XXL is a comfortable, slightly relaxed fit on me, and I could barely get them on! The colours were all wrong too and did not match the pictures! It said 5-7 days shipping and it took nearly 3 weeks to get to me. When it turned up none of the packaging is Riccardo Ricci either, its got all the factory packaging from china still on everything and looks super miss-matched.

All in all terrible experience, DO NOT ORDER FROM HERE!

2 September 2024
Unprompted review
Riccardo Ricci logo

Reply from Riccardo Ricci

Hey,

I am really sorry regarding your experience with us. Can you please share your order number and email address so that we can help you out? We will get back to you as soon as possible. If you want, you can also reach out to us via info@riccardoricci.co . Please reply to us so that we can help you out with this. Thanks!

Rated 5 out of 5 stars

2 Polos

Overall great experience. Ordered 2 polos from RR, and I was satisfied with quality and shipping time. Thank you!

3 September 2024
Unprompted review
Riccardo Ricci logo

Reply from Riccardo Ricci

Hi! Thank you so much for your positive feedback :)

We're absolutely thrilled to hear that you're so satisfied with our products. At Riccardo Ricci, we always strive to offer the very best quality and service to our valued customers. Your experience confirms that we're on the right track!

Your opinion is extremely valuable to us and helps us to further improve our products and services. We hope to be of service to you again in the future.

I wish you a fantastic day and thank you once again for taking the time to write this review!

Best regards,
Team Riccardo Ricci

Rated 1 out of 5 stars

Scam

Scam, avoid this company!

30 August 2024
Unprompted review
Riccardo Ricci logo

Reply from Riccardo Ricci

Hi, thank you for your message and I apologize for any inconvenience caused. We are sorry that you did not like the products. We always seek the best quality to serve our customers.

Currently I cannot find an order on your name or e-mail address. Please contact us and the customer service team will try to help you as best they can.

We await your contact and wish you a good day!

Rated 2 out of 5 stars

Order took a couple weeks to arrive and…

Order took a couple weeks to arrive and I got the Ralph Lauren shorts and the colour was way different the what was on the website and they didn't let me return the item

28 August 2024
Unprompted review
Riccardo Ricci logo

Reply from Riccardo Ricci

Hi, thank you for your message and I apologize for any inconvenience caused. We are sorry that you did not like the products. We always seek the best quality to serve our customers.

Rated 4 out of 5 stars

The quality of the pieces is good, team helpful

The quality of the pieces is good, and I am truly impressed by the designs. The only downside for me was the somewhat long shipping time. However, the team was extremely helpful and competent. I will definitely order again!

22 August 2024
Unprompted review
Riccardo Ricci logo

Reply from Riccardo Ricci

Hi, Thanks for the feedback :)

We are very happy that you liked our products. We always seek the best quality and service for our customers.

I wish you a great day!

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