Rhino Africa Reviews 

5,472
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 205 reviews, reviewers overwhelmingly had a great experience with this company. People frequently praise the dedicated agents who design seamless, personalized itineraries and ensure every flight, hotel, and transfer goes smoothly. Travelers are particularly impressed by the warm hospitality of the local staff, wonderful accommodations, and unforgettable wildlife viewing opportunities. Customers note that booking a trip is completely stress-free thanks to the constant care and responsiveness of the planning team. However, some people mentioned occasional travel hiccups, such as long, tedious journeys between certain remote camps or unexpected weather and minor transportation issues. A few reviewers also noted that parts of the itinerary felt a bit exhausting due to the distance involved.

What people talk about most

Service

People report overwhelmingly positive experiences with the exceptional service provided, highlighting... See more

Staff

Consumers find staff to be positive, helpful, and exceptionally knowledgeable about the destinations.... See more

Holidays

Reviewers highlight positive aspects of holidays, describing their trips as unforgettable and amazing... See more

Location

Reviewers mention positive feedback about location, highlighting that every destination offered exceptional... See more

User experience

Customers had positive experiences with user experience, highlighting stress-free and seamless trip planning.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Finally got to Africa to fulfill a lifetime dream and we can’t thank Justine from Rhino Africa enough for the exceptional guidance throughout the whole process. Truly a a kind professional who worked... See more

Company replied

Rated 5 out of 5 stars

Danielle at Rhino Africa was spectacular in her trip planning for us! From day one a year ago she asked us what we were looking for and turned it into a first class trip! The travel, safaris, parks,... See more

Company replied

Rated 5 out of 5 stars

My family of four had an amazing safari in Botswana organised by Justine Ryan at Rhino Africa. We stayed in 3 different lodges all run by the wonderful people at African Bush Camps with a post safari... See more

Company replied

Rated 5 out of 5 stars

We had a fantastic experience with Rhino Africa as designed by Daniella Fraser our agent. It was second to none of our travels over the past 2 decades. We fell in love with South Africa a year ago Ma... See more

Company replied


Company details

  1. Travel Agency
  2. Tour Operator

Information provided by various external sources

...a passion for people, a passion for wildlife and a passion for the magnificent landscapes of Africa. Established in 2004, Rhino Africa has rapidly become Africa's leading online tour operator bringing over 15,000 guests each year to Africa.

Welcome to Rhino Africa!

Written by the company

Authentic African travel experiences
Tailor-made advice and itinerary planning and booking
Personalised, hand-picked experiences
First-hand knowledge and service excellence
Based in Cape Town, we are African travel experts
Leaving a legacy of positive change in Africa
Community upliftment and wildlife conservation
Financial protection and price guarantee
Safety and peace of mind through financial protection, price guarantee, and personal support

Contact info

5.0

Excellent

TrustScore 5 out of 5

5K reviews

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5.0

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(5,472)

242 reviews in the last 12 months

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Rated 5 out of 5 stars

Outstanding advice and support

Tara’s advice on hotels and safari lodges was absolutely amazing. Customer service and contact throughout the trip was also excellent and could not be faulted. We would use Rhino Africa again without hesitation for any important family holiday to Africa.

17 October 2025
Unprompted review
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Reply from Rhino Africa

Hello Neil,

Thank you so much for taking the time to leave this lovely review and for the five sparkling stars.
It was our joy and privilege to support you in navigating your Africa experience, and we’re incredibly proud of Tara and our industry partners for taking such good care of you.

We hope to welcome you back whenever you’re ready for another Africa getaway.

Kind regards
The Rhino Africa team

Rated 5 out of 5 stars

Celeste planned the best trip we have…

Celeste planned the best trip we have ever taken. Besides helping us craft a personalized itinerary that was perfect for us, we had some significant travel issues due to US flight disruptions and weather. She contacted the hotels, drivers, found back up flight options - she made an unpleasant experience so much less stressful.

They also made sure there were great surprises along the way - small gifts, a birthday cake, champagne. Every detail was so thoughtful.

Again, Celeste with Rhino Africa planned the best trip we have ever taken and have already decided to have her plan our family trip in two years.

You will not regret working with Rhino Africa

10 November 2025
Unprompted review
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Reply from Rhino Africa

Hello Lisa,

Thank you so much for sharing this wonderful feedback. We’re thrilled that Celeste crafted a personalised and truly memorable trip for you. Travel disruptions can be incredibly stressful, and we’re glad her support helped make everything easier to navigate.

It’s lovely to know the small touches along the way added to your journey, and we’re grateful for your trust in us. Celeste and the whole team are already looking forward to planning your family trip in two years.

Thank you again for the heartfelt recommendation; it means a great deal to us.

Kind regards
The Rhino Africa team

Rated 5 out of 5 stars

Every detail was taken care of

Every detail was taken care of, and our trip to Tanzania and Rwanda was nothing short of amazing.

3 August 2025
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Reply from Rhino Africa

Hello Michael,

We are so happy to hear this.
We look forward to assisting you when you're ready to return.
Thank you so much!

Kind regards
The Rhino Africa team

Rated 5 out of 5 stars

A dream come true!

What an experience! Our trip was beyond anything we could have imagined, much less planned! Everything was taken care of - transportation, lodging, tours, meals - and it was all handled so very well. We enjoyed our time in Cape Town, Victoria Falls and Kruger very much. A big thank you to Carl Preller for making this dream trip come true!

21 September 2025
Unprompted review
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Reply from Rhino Africa

Hello Leigh,

We’re so glad you had such an amazing journey! Carl really enjoyed putting everything together for you, and it’s wonderful to hear it all came together so seamlessly.

Thank you for letting us be part of this special trip!

Kind regards
The Rhino Africa team

Rated 5 out of 5 stars

Great tour and lodge recommendation & best support in a crisis

Great tour and lodge recommendation, perfect organisation.
But the best was the unbelievable support of Manuela and the Rhino Africa team. The Lufthansa airplane doesn’t operate, so we had to reorg the trip. Canceling of domestic flight, new hotel… the team organized it in the night and at weekend! PHANTASTIC!
Best travel agency and best team ever!

18 November 2025
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Reply from Rhino Africa

Hello Dr Seidl and travel party,

Thank you very much for this kind review. Manuela is amazing, and we're delighted that her efficiency ensured a wonderfully enjoyable and smooth journey for you and your travel party.

We hope to see you again soon!

Kindest regards
The Rhino Africa team

Rated 5 out of 5 stars

Elegant travel shaped for you

Elegant, well planned travel with lovely surprise upgrades and mementos. Lindy shaped the plan by giving us a wealth of options. Absolute bonus points for shifting plans on the fly when motion sickness aborted an itinerary item. And during her off time, yet still as pleasant and helpful as could be. Made sure trip was life changing and wondrous.

11 April 2025
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Reply from Rhino Africa

Hello Christina,

Thank you for sharing your experience. It is wonderful to hear how Landy's attention to detail, from initial planning to those unexpected treats, elevated your adventure.

We understand that even the most meticulously planned journey can sometimes require an immediate adjustment, and we are proud that Landy ensured your comfort remained paramount, handling the necessary changes efficiently and with characteristic grace. Providing truly attentive support, regardless of the hour, is central to the service we offer.

We are so pleased to know this trip will stay with you as a wondrous and transformative experience.

Kind regards
The Rhino Africa team

Rated 5 out of 5 stars

I had a wonderful experience with this…

I had a wonderful experience with this company. I’m a regular solo traveler, but when it comes to a Safari, I felt lost. Janine paid close attention to my budget & needs, came up with an itinerary that worked for me. She was also flexible in working around some changes. Every accommodation that they chose was incredible, staff helpful and kind, everything went flawlessly and worked seamlessly.

8 November 2025
Unprompted review
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Reply from Rhino Africa

Hello Mimi,

What a delight to read about your journey. Planning a safari as a solo traveller requires absolute trust, and we are thrilled that Janine's dedication resulted in an adventure that resonated so deeply with your expectations.

It is gratifying to learn that the locations selected created such a memorable sense of place for you, and that the warm dedication of the local teams contributed so positively to the overall success of your time with us. We strive for truly effortless experiences, and your words confirm that commitment.

Thank you so much for taking the time to share your feedback.

Kind regards
The Rhino Africa team

Rated 5 out of 5 stars

Our dreams come true

This was our second experience with Rhino Africa and we still booked our next vacation with them.
Everything was perfect, beginning from the planning with Julia Grass, the transfers,the guides and of course our beautiful lodges. We didnt see the BIG 5, we saw the BIG 7. The guides were great, the game drives the best. AS our son of law said: If someone asks me, how the vacations had been, I cant say great, because there is no word for what we found in these days. Africa for us is Rhino Africa!!! Thanks so much für your support.

13 November 2025
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Reply from Rhino Africa

Dear Familie Münch,

Thank you for sharing such powerful feedback from your family.

We are truly honoured by your continued trust in us for your travels. Knowing you are already planning your third journey is the highest compliment we could receive.

Julia will be delighted to learn that her planning provided a perfect foundation for your adventure. What a spectacular result to find not just the Big 5, but the Big 7. Those are the moments that define a truly special safari.

Your son-in-law’s words are especially moving. He captures the essence of an exceptional African journey beautifully—that profound feeling that transcends ordinary language.

We are so pleased this experience resonated so deeply with all of you.

Kind regards,
The Rhino Africa team

Rated 5 out of 5 stars

Luxurious Safari at Sabi Sands

Our stay at Silvan Safari in Sabi Sands was a memorable experience, the Lodge is amazing. The suites interior is extraordinary and with the pool and outside deck it feels more like a house and gives you a lot of privacy.
The staff and our private butler Keirdris have been lovely and take care of us every time.
The atmosphere in the evening for dinner with the illuminated pool, the lights and the fire place was magical. And not to forget the delicious food that was cooked.
Our guide Stevan and the tracker Elly made our game drives exceptionel with their knowledge and we have seen lots of animals, leopard, lions, rhinos, elephants and very rare the wilddogs.
Breakfast in the bush on our last morning, just for the two of us, was a highlight.
The Organisation of the Tour by Rhino Africa and esspecially Manuela Wilfart was outstanding as always and we would like to sincerely thank them for this wonderful gift.
It was not our first journey with Rhino Africa and Manuela Wilfart and it won‘t be our last.
We highly reconmend Rhino Africa!

11 November 2025
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Reply from Rhino Africa

Hello Sabine,

Thank you for your generous and thoughtful feedback.

It is a great pleasure to know how deeply this Sabi Sands journey resonated with you, from the architectural privacy of your suite to the personal, attentive service you received.

Your guides will be thrilled to learn that their knowledge and expertise helped you connect so profoundly with the bush and its most elusive inhabitants. Those quiet, exclusive moments of hospitality are often the ones that become the most cherished memories.

We are truly grateful for your continued trust in Manuela and in our team. Knowing this journey felt so special to you is the best possible outcome, and she will be delighted. We are already looking forward to helping you plan the next one.

Kind regards,
The Rhino Africa team

Rated 5 out of 5 stars

Icon Expeditions review

WE booked an internal trip in South Africa to a safari lodge. This involved return flights, transfers to and from the safari lodge and booking the safari lodge itself. This was all done quickly and efficiently by Icon Expeditions and all the arrangements worked superbly well. All communications were answered quickly and any queries resolved. I cannot recommend them highly enough.

10 November 2025
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Reply from Rhino Africa

Hello John,

Thank you very much for this excellent feedback.

Knowing that every detail of your safari unfolded with such perfect efficiency is the best possible news. When all the logistics operate seamlessly in the background, it provides you with the freedom to immerse yourself completely in the journey.

That feeling of clarity and responsiveness is fundamental to planning with confidence. We are delighted this smooth process resulted in such a superb trip for you.

We hope to see you soon.

Kind regards,
The Icon Expeditions and Rhino Africa team

Rated 5 out of 5 stars

We had a wonderful experience on our…

We had a wonderful experience on our trip. Every aspect was seamless. The pickup at the airports, transfers and the accommodations. The tours were were planned and the guides very knowledgeable. Tara was very helpful and assisted at the end of the trip when our flight was delayed and we missed our connection. Overall, it was an amazing trip. Thanks for assisting us on a memorable family vacation.

22 October 2025
Unprompted review
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Reply from Rhino Africa

Dear Chinenye,

Thank you so much for sharing this lovely feedback.

Knowing that your family holiday unfolded so effortlessly is the best possible news. When all the logistics simply fall into place, it allows you to focus purely on the experience and on making those shared memories.

Travel can sometimes present unexpected challenges, especially at the end. We are so pleased that Tara was available to step in and manage that flight delay, ensuring you were fully supported until your journey home was resolved.

We hope the glow from this special family time continues for a long time to come.

Kind regards
The Rhino Africa team

Rated 5 out of 5 stars

Our trip to Africa using Rhino was outstanding!

Our trip to Africa using Rhino was like no other! Everything they recommended was perfect and the service was exceptional.

We enjoyed all the venues: Kensington Place, Kings Camp, La Cotte Farm, The Residence and Leopard Hills. The drivers from Jarat were also top notch, giving us insight into the country that we wouldn't have had otherwise. And sharing two days with The Wine Fairy was wonderful.

When one of our flights was cancelled, the ground transportation ended up being a highlight of the trip. The service surrounding the cancellation was over the top.

Our only negative comment: We returned to the US having gained weight because the food was so delicious throughout the trip. We will certainly recommend Rhino to our friends and family.

9 November 2025
Unprompted review
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Reply from Rhino Africa

Hello Jeff,

Thank you so much for this wonderful feedback. We are thrilled that you had such an exceptional and seamless journey.

It is always our greatest hope that our guests connect so deeply with the places and people they encounter, and your comments affirm that splendidly.
We particularly appreciate your inspiring perspective on the unexpected flight change; it is a true mark of a great traveller to embrace such moments. We are so pleased to have assisted you effectively on the ground.

Your note about the culinary delights made us smile! A truly immersive journey should, of course, be a feast for all the senses.

Your recommendation is the kindest compliment, and we are incredibly grateful. We look forward to the privilege of welcoming you back to Africa in the future.

Kind regards
The Rhino Africa team

Rated 4 out of 5 stars

We had a great time on our two weeks…

We had a great time on our two weeks trip to Southern Africa. The lodges / hotels were gorgeous and the guides made the trip incredible. I wish we had a little more guidance on lodges with / without air conditioning (October is Botswana's hottest month!) and that we would've skipped Victoria Falls (couldn't see anything on the Zambia side in dry season) but other than that we had a blast.

2 October 2025
Unprompted review
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Reply from Rhino Africa

Hello Allyson

Thank you very much for sharing these valuable reflections on your trip to Southern Africa.

It is wonderful to hear that the lodges provided such a beautiful setting for your travels and that your guides made the experience truly incredible. The human connection on safari often makes all the difference.

We appreciate your specific, practical feedback regarding the air conditioning in Botswana and the viewing experience at Victoria Falls during the dry season. This first-hand insight is invaluable. We regret that these aspects impacted your comfort at times. Your observations are vital in helping us refine the way we prepare future travellers for the specific conditions of that region in October.

We are so pleased that, despite these points, you had such a memorable and enjoyable journey overall.

Kind regards,
The Rhino Africa team

Rated 5 out of 5 stars

Everything was well organized

Everything was well organized
Samantha was a great agent

28 October 2025
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Reply from Rhino Africa

Hello Nectar,

Thank you for your kind feedback.

We are so pleased your travels were perfectly organised; that is precisely what we aim for. Samantha will be delighted to know you valued her work, and we will certainly share your note with her.

Kind regards,
The Rhino Africa team

Rated 5 out of 5 stars

Rhino Africa for an Excellent Travel Experience

Our entire experience with Rhino Africa has been excellent. Carl, our travel advisor, arranged an incredible itinerary for us, was always responsive when we had questions, and we felt his recommendations offered great value for the quality of our experiences. In addition, the logistics between lodges, including air and ground transport, were flawless. We would definitely use Rhino Africa again and recommend them without hesitation.

29 October 2025
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Reply from Rhino Africa

Hello Susan,

Thank you very much for this wonderful feedback.

Knowing that you could relax into your journey, confident that every connection and detail was managed perfectly, is the best possible outcome. Carl will be truly delighted to hear that his responsiveness and personal recommendations were so well-suited to you.

That feeling of seamless travel is exactly what we strive to provide. Your trust and high praise are greatly appreciated.

Kind regards,
The Rhino Africa team

Rated 5 out of 5 stars

Hasty trip to SA

Ian was able to hastily put a plan together for our visit to South Africa with short notice. I had specific request to stay at Londolozi given friends positive reviews but unfortunately the resort couldn’t accommodate the length of stay we wanted. Despite the setback, Ian was able to recommend a combo stay at Kapama (which was very enjoyable) and Londolozi which allowed us to have a different blend of Safari. Everything from road trips, domestic transfers and what to pack were arranged, making the trip go smoothly and the family had an amazing experience. Thanks team

18 October 2025
Unprompted review
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Reply from Rhino Africa

Hello Alex,

Thank you for this fantastic feedback.

True expertise often shines brightest under pressure. Ian will be so pleased to know that his swift thinking and creative solution for your safari resulted in such an amazing family experience. Combining Kapama with Londolozi clearly offered your family a wonderful blend of discovery.

Our main goal is to handle every single detail, from transfers to packing lists, so you can focus entirely on the adventure. It is wonderful to hear the trip felt so smooth and enjoyable for all of you.

We are thrilled the team could make this happen for you.

Kind regards,
The Rhino Africa team

Rated 5 out of 5 stars

Rhino Africa made our dream trip come…

Rhino Africa made our dream trip come true — great communication, flawless planning, and unforgettable memories!

17 October 2025
Unprompted review
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Reply from Rhino Africa

Dear D,

Thank you for this wonderful feedback.

It is a true privilege to help bring a dream trip to life. We are thrilled that the planning felt so seamless, allowing you to focus entirely on creating those unforgettable memories.

We hope you cherish the highlights of your journey for many years to come.

Kind regards,
The Rhino Africa team

Rated 5 out of 5 stars

This is our second trip to Africa

This is our second trip to Africa, slightly different trips but used Janine Gous as our Rhino Africa consultant. Both times they were flawless trips, Janine works with our wants and budget and is easy to reach and is patient with the many questions I always have..lol I wish there was a "Rhino Africa" and a Janine for other parts of the world for travel, but I have found nothing like this company and people. You never feel like they are trying to sell you a trip, they are selling their country!!!!!

17 October 2025
Unprompted review
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Reply from Rhino Africa

Dear Eric,

Thank you for this exceptional review. Welcoming you back for a second journey is a true privilege, and your loyalty is deeply valued.

Janine will be delighted to know that her personal, patient approach continues to resonate so strongly with you. Building that kind of trust is fundamental to creating a journey that perfectly aligns with your vision.

You have captured the very heart of our philosophy. Knowing you feel that clear distinction, that we are sharing a genuine passion for this continent, is the highest possible compliment.

We are truly honoured by your feedback and hope the memories of this trip are just as lasting as the first.

Kind regards,
The Rhino Africa team

Rated 5 out of 5 stars

Incredible

Incredible - is the only word I can use to describe Rhino Africa (and more specifically Justine.) Everything was better than perfect.

12 October 2025
Unprompted review
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Reply from Rhino Africa

Hello Linda,

Thank you so much for this wonderful feedback.

We are absolutely delighted that your journey felt "better than perfect", that is high praise indeed.

Justine will be thrilled to know her planning and personal attention helped create such a flawless experience for you. We hope the highlights of your adventure will be long remembered.

Kind regards
The Rhino Africa team

Rated 5 out of 5 stars

Trip of a Lifetime!

We had the trip of a lifetime! We went to South Africa (Johannesburg, Kruger & Cape Town), Zimbabwe (Victoria Falls), and Botswana (Chobe & Okovango Delta). Ian from Rhino Africa set up the hotels, lodges, flights and road transfers, all we needed to tell him was our places of interest and he did the rest. All of hotels and lodges were truly 5 stars. From the minute we landed in Africa until we left Rhino set up everything. All of the flights and road transfers went smoothly. We saw above and beyond our expectations for animals during our safaris (lions, leopards, elephants, giraffes, zebras, etc). Cape Town was also beautiful and we had private tours of the Cape of Good Hope and the wine-lands near Stellenbosch. Africa is a magical place and we will be heading back and will definitely be using Rhino Africa to plan our next trip!

16 September 2025
Unprompted review
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Reply from Rhino Africa

Hello Josh,

Thank you for this truly magnificent review.

Knowing your journey across Southern Africa stands out as the "trip of a lifetime" is the highest praise we could hope for.

A complex, multi-destination itinerary like yours, from the Okavango Delta to the vineyards of Cape Town, depends entirely on seamless logistics. We are thrilled you experienced such a smooth flow, allowing you to relax completely and simply absorb the magic of each new place.

Ian will be delighted to know his planning provided the perfect five-star canvas for your adventures. It is wonderful that the safari delivered "above and beyond" your expectations—those are the moments we live for.

Africa truly is a magical place, and we are deeply honoured that you will be using us to plan your return.

Kind regards,
The Rhino Africa team

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