The product and customer service are excellent. The only reason I took a star off is you have to wait quite a while to receive your product. From order to delivery can take well over a month. However,... See more
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Review summary
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Initially, I had difficulty placing an order and Ruffa from customer service was most helpful. My order arrived about a week later and one part was wrong. Ruffa again expedited my receiving the correc... See more
Company replied
I received the product in a timely manner and I’m very satisfied with it. The dimmer knob and switch plate that I ordered is beautiful and really well made. I placed another order after. The customer... See more
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I can’t say enough great things about the customer service and the products. Every question is answered so quickly and so helpful. Truly above & beyond service, which is very impressive to still see i... See more
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Company details
- Lighting Store
- Decoration and Interior Design Store
- Interior Designer
- Lighting Manufacturer
- Lighting Wholesaler
Written by the company
Residence Supply specializes in masterfully crafted lighting fixtures that fuse artistry with functionality. Born from a local lighting aterlier in Miami, our designs enhance spaces, ensuring every room not only shines brighter but feels warmer. Experience the blend of passion, precision, and unparalleled aesthetics with each of our creations. Our hand-crafted fixtures are more than just products; they are an experience. From the moment you engage with us, you'll sense the difference. Personalized customer interactions, meticulous attention to detail, and a genuine care for your vision form the cornerstone of our ethos. Whether you're looking for a centerpiece or a subtle accent to a room, we strive to bring your imagination to life, infusing each space with warmth, elegance, and a touch of Miami's sun-kissed charm.
Contact info
Miami, United States
- +1 (786) 269-2675
- help@residencesupply.com
- www.residencesupply.com
4.1
Great
625 reviews
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This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 24 hours
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Great quality and looks luxurious
Great quality and looks luxurious. Very happy with my purchase and will replace all my outlets.
18 May 2026
Unprompted review
Reply from Residence Supply
Hi Patricia,
Thank you so much for your kind words! We’re thrilled to hear you’re happy with the quality and that the pieces bring a luxurious feel to your space.
Knowing you’re planning to replace all your outlets is the ultimate compliment — we’re honored to be part of your upgrade. If you ever need guidance selecting finishes or matching styles, we’re always here to help.
Thank you again for choosing Residence Supply.
Sincerely,
Residence Supply
And it got worse.
Update. 6/28/26 It’s actually gotten worse. We have now been told to hire an electrician to replace the driver, at our expense. So we did. Abd the replacement driver they sent us doesn’t FIT IN THE LIGHT! It’s been 8 months now. They refuse to simply return and replace the light, even though I’ve asked for the replacement to be a level down. So my rating is now even lower.
*******
5/13/26 I’m hopeful I can change my rating soon, but I am absolutely frustrated by the process. The light itself is beautiful. Whoever I’m corresponding with is attentive, and gives he a status update about 2x per week for the last 6+ months, both during the shipping, installation and problems.
HOWEVER, I have sent video proof that the light malfunctions and even got a response that they’d give me a 20% refund as well as send a new part. THEN within 12 hours both of those offers were rescinded and I was told there was no issue. I was shocked. I responded and reminded them I have rights as a customer and rescinding the offer was not acceptable. Then they responded by sending me directions AGAIN, about pairing the remote to fix the issue. They also noted for the first time, that this light was “not compatible with a wall switch” which is simply not a practice here in the US. Pretty much, if you lose the cheap remote or it stops working for any reason, the $700 light will then be obsolete because the wall switch will not allow the light to function as designed.
I then sent them ANOTHER video showing the issue as the light flickered on and off and changed from 3000 to 6000 on its own while the remote sat untouched. They responded and said they’d look into it AGAIN.
I’ve come up with many solutions, the easiest one being sending me a label to return the faulty light and send me the same light but without all the options I paid for that CAN work with a wall switch (and is actually cheaper than the one I purchased) but they continue to delay. I have over 50+ messages from this company so documenting the practices will not be hard. I’m giving them one more week and in the meantime, decided to try and share my experience here and hope they finally do the right thing.
13 May 2026
Unprompted review
Reply from Residence Supply
Hi there,
We sincerely apologize for the frustration and inconvenience this experience has caused. We completely understand how upsetting it must feel to go through months of communication while still trying to reach a final resolution, especially after already providing multiple videos and troubleshooting efforts on your end.
Our Production Team is still actively discussing your case and reviewing the best possible option to provide for your setup. The earlier compensation and replacement discussion was paused after the technical review team requested an additional evaluation, as they wanted to ensure the issue was not related to configuration or compatibility before moving forward with a permanent resolution. We understand how confusing and frustrating that change in direction must have felt, and we truly apologize for that experience.
We genuinely appreciate the time, patience, and detailed information you’ve continued to provide throughout this process. Please know that your case is still under active review, and our team is working toward the most appropriate solution for you.
Sincerely,
Residence Supply
Return Labels should be provided when…
Return Labels should be provided when exchanging items.
13 May 2026
Unprompted review
Reply from Residence Supply
Hi there,
Thank you for sharing your feedback. We completely understand the importance of having a smooth and fair exchange process for our customers. For cases where an item arrives damaged upon receipt or if there was an error with the order on our end, we do provide and cover the return shipping label to help make the resolution process as seamless as possible.
Our goal is always to review each case carefully and provide the most appropriate support based on the situation. We truly appreciate your understanding and the opportunity to assist.
Sincerely,
Residence Supply
BEWARE- DO NOT RISK BUYING FROM THIS…
BEWARE- DO NOT RISK BUYING FROM THIS COMPANY! I purchased a Dandelion chandelier from RS. It took over five weeks to arrive, but that’s not my problem with the company- the delay was explained at the time of purchase. My chandelier was beautiful after assembly; however, when preparing to install in my space, the security/safety cable fell out of its housing on the main globe of the chandelier. This prevented me from safely installing it. When I initially contacted Residence Supply on March 28, 2026 via email, it took three days for someone from RS to respond (March 31, 2026)- the response was apologetic in nature, and assurance was given explaining that my concern had been escalated to their production team with a request for a replacement chandelier. Excellent! They simply requested photos of the defective part, which I complied with on April 6, 2026- delayed due to my work travel schedule. I didn’t not receive a reply acknowledging receipt of the requested photos for two days prompting me to reach out again on April 8th. The same representative responded same day with an apology, stating the same exact language from the earlier apology email saying that my concern has once again been escalated to their production team. She proactively emailed me again on April 10th saying that she has reached out to the production team again looking for updates, but has no new information. On April 11th she emailed me back stating, “ I have heard back from our production team, and they mentioned that in order to resolve the issue, we will be sending 1 piece of safety rope as a replacement. Please find the replacement video attached for your reference.”- the video referenced in her email must have been shot on a 1990s cell phone because the quality was grainy making it difficult to see the tiny area the safety rope was attached to; also, in the video, it was not the exact same chandelier I had purchased. Additionally, the gentleman providing visual and vocal instructions was speaking a foreign language. I responded to this email expressing the concerns and let her know that I didn’t feel comfortable with this as a solution. I requested a replacement chandelier once again- a simple exchange request. I didn’t hear back for three days when I finally reached out again. I received a response a day later- April 15th saying she was urging the production team to move forward with a replacement. This emailing back and forth with this individual carried on from April 15th through present day May 12, 2026 with still no solution- 18 additional emails exchanged between me and the representative after this, all with assurances that they were working on the issue. They have been stringing me along with the same apology tone and claim that they are working with the production team to send a replacement. I have requested a refund, and nothing gets done. I have given them every chance to do the right thing to the point that I am now furious and writing this review to warn others to steer clear of this company! If you expect any level of service after the sale, you can forget about it, it’s not something that Residence Supply provides. Poor quality and unsafe products, no service after the sale, polite, but useless representatives. ZERO resolution to customer service issues. I have never been treated like this by a company. So disappointing, on every level. You can find similar style dandelion chandeliers from far and away better companies.
12 May 2026
Unprompted review
Reply from Residence Supply
Hi Sam,
We sincerely apologize for the experience and frustration this situation has caused. We understand how disappointing it must have been to receive a chandelier you were excited to install, only to encounter an issue with a critical component and then experience a prolonged resolution process afterward.
Upon checking, our team has already sent you a return label for the Dandelion Chandelier, and a replacement unit will be sent to you. We truly appreciate the time and patience you’ve given us while we worked through this with our Production Team, and we understand how important it is to have a safe and properly functioning fixture for your home.
Thank you for continuing to work with us through this process. We’re committed to getting this fully resolved for you and making sure you receive a chandelier that meets expectations.
Sincerely,
Residence Supply
Generally good but wait times can be…
Generally good but wait times can be long.
9 May 2026
Unprompted review
Reply from Residence Supply
Hi Margaux,
Thank you so much for your honest feedback — we truly appreciate it.
We’re glad to hear your overall experience was good. We also understand that longer wait times can be frustrating, and we genuinely appreciate your patience. Your feedback helps us continue improving both our processes and communication.
Thank you again for choosing Residence Supply and for taking the time to share your experience.
Sincerely,
Residence Supply
Good customer service. Attractive product
Initially, I had difficulty placing an order and Ruffa from customer service was most helpful. My order arrived about a week later and one part was wrong. Ruffa again expedited my receiving the correct parts. I took one star off because I wish delivery was faster and because the part of the order was I correct. Customer service is very responsive.
1 May 2026
Unprompted review
Reply from Residence Supply
Hi there,
Thank you so much for sharing your experience — we truly appreciate your honest feedback.
We’re sorry there were a few bumps along the way with placing the order and receiving an incorrect part, but we’re so glad Ruffa was able to step in and assist you quickly each time. We’ll definitely pass along your kind words to her — she’ll really appreciate it.
We also understand your note about delivery speed. While we’re happy the issue was resolved promptly, we know the overall experience matters just as much, and your feedback helps us continue improving.
Thank you again for your patience and for recognizing our team’s responsiveness. We truly value your support.
Sincerely,
Residence Supply
Everything came that I ordered.
12 March 2026
Unprompted review
Reply from Residence Supply
Hi Susan,
Thank you so much for your review! We’re glad to hear everything arrived just as you ordered.
If you ever need anything else or have questions down the line, we’re always here to help. We truly appreciate your support.
Sincerely,
Residence Supply
I had a broken part on my light switch…
I had a broken part on my light switch and Residence supply replaced it right away. Thank you so much!
27 April 2026
Unprompted review
Reply from Residence Supply
Hi Priscilla,
Thank you so much for your kind message! We’re sorry you experienced a broken part, but we’re really glad we could get a replacement out to you right away.
Making sure you’re taken care of quickly is always our priority, so it means a lot to know you felt supported.
Thank you again for choosing Residence Supply — we truly appreciate you.
Sincerely,
Residence Supply
Bad fulfillment issues, but Johanna made it right
UPDATED REVIEW
I am updating this review to 3 stars, from 1 star.
Make no mistake: this started in early February. It was not fully resolved until the end of May. That is almost four months. Four months is way too long.
The original experience was bad. Items were marked delivered when they were not. Items were missing. Replacements took time and effort. Then one of the stone lamp pieces arrived damaged.
The first response made it worse. I was told the damage looked like normal marble variation. It did not. It looked damaged to me. It looked damaged to everyone who saw it.
But the replacement stone finally arrived. It was in great condition. It was packaged much better. That part was handled well.
The reason I am changing this review is Johanna. She was kind. She followed up. She listened. She took the issue seriously. Her customer service was excellent.
I was ready to stop shopping with Residence Supply. Johanna may have changed that.
Still, the company needs to fix its fulfillment and execution. A customer should not have to spend nearly four months getting basic order problems fixed.
This became a 3-star review because of the recovery. Mostly because of Johanna.
ORIGINAL REVIEW
I really wanted my experience with Residence Supply to work out, but it has been genuinely sad and upsetting.
I placed an order in early February that turned into months of problems. First, a large portion of the order appeared as delivered even though I had only received one wall lamp. Residence Supply had to escalate and replace the missing items. Then, after the replacement arrived, one of the Sakhra wall lamps had visibly damaged stone: chipped, scraped, and worn away in multiple areas.
I bought two of the same lamp, and the difference is obvious. One is pristine. The other looks damaged and awful next to it. Everyone who has seen it has commented on how bad it looks.
Instead of taking responsibility, Residence Supply told me their Product Manager could not identify damage and characterized the issue as “slight dents” or normal natural variation in marble. That response made me feel sick to my stomach. This is not veining, coloration, or natural variation. It is physical damage to the face and edge of the stone.
This has been especially frustrating because this was not an isolated issue. In a very short time as a customer/member, I have had to contact support repeatedly about missed packages, replacement issues, damaged shipments, return complications, and fees. At one point, I was even told about restocking/return-related fees despite the fact that these problems were not caused by me.
The whole experience has made me genuinely sad and sick to my stomach. I spent significant money with this company and tried hard to keep the relationship positive, but the repeated issues and lack of concern have been awful.
I cannot recommend Residence Supply based on this experience. When something goes wrong, the customer should not have to fight this hard just to be taken seriously.
30 April 2026
Unprompted review
Reply from Residence Supply
Hi there,
We have been actively handling your concern and have thoroughly reviewed the details of your case. The Sakhra Wall Lamp is made from natural marble, and as is widely understood, marble inherently varies in pattern, texture, edges, and surface characteristics from one piece to another. No two pieces will ever be identical due to the nature of the material.
These natural variations can include differences in tone, veining, and even minor surface irregularities, which are not considered defects but rather inherent characteristics of real stone. The comparison between two pieces will naturally show differences, as uniformity is not expected with marble.
Our Production Team is currently reviewing the photos you sent earlier, and we will provide you with an update as soon as we hear back from them.
Sincerely,
Residence Supply
The switches are great
The switches are great. Well-built, beautiful, and a standout for a typically unseen utility.
27 April 2026
Unprompted review
Reply from Residence Supply
Hi Pierce,
Thank you so much for this thoughtful review. We love how you described the switches — “a standout for a typically unseen utility” is such a perfect way to put it.
We design our pieces to elevate the everyday details, so it means a lot to hear that you find them both well-built and beautiful. Those small touches really can transform a space.
Thank you again for choosing Residence Supply and for sharing your experience.
Sincerely,
Residence Supply
Reply from Residence Supply
Hi Kevin,
Thank you for your feedback. We sincerely apologize that the shipping took longer than expected. While we do our best to ensure timely delivery, some delays can occur due to factors outside of our control, such as courier handling and transit conditions.
We understand how important it is to receive your order on time, and we appreciate your patience throughout the process. Your feedback is important to us as we continue working to improve our overall delivery experience.
Sincerely,
Residence Supply
Great personal service great product
Great personal service great product. Will purchase more!
10 April 2026
Unprompted review
Reply from Residence Supply
Hi there,
Thank you so much for your kind words! We’re thrilled to hear you had a great experience with both our service and the product — that truly means a lot to us.
Knowing you plan to purchase more is the best compliment we could receive. We can’t wait to assist you again and be part of your next project.
Sincerely,
Residence Supply
Residence Supply’s customer service was…helpful, responsive and solution oriented
Residence Supply’s customer service was excellent throughout this process. We were working through a very complicated lighting plan and a challenging return, and they were incredibly helpful at every step.
David in particular went above and beyond. He helped secure a policy exception for store credit on an older order and even joined a call with me and the site electrician to make sure we had the correct switches.
Responsive, thorough, and easy to work with. Very pleased. Thank you!
23 April 2026
Unprompted review
Reply from Residence Supply
Hi Sunny,
Thank you so much for this incredibly thoughtful review. We know how complex lighting plans can get, especially when returns are involved, so it truly means a lot to hear that you felt supported every step of the way.
We’re especially grateful for your kind words about David. Going above and beyond — whether that’s helping secure a policy exception or joining a call with you and your electrician — is exactly the level of care we aim to provide. We’ll be sure to share your feedback with him.
Responsive, thorough, and easy to work with is the experience we strive for, and we’re so glad that was yours.
Thank you again for your trust and for choosing Residence Supply.
Sincerely,
Residence Supply
Great Product and Great Customer…
Great Product and Great Customer Service.
25 March 2026
Unprompted review
Reply from Residence Supply
Hi Daniel,
Thank you so much for the wonderful review! We’re thrilled to hear you’re happy with both the product and the customer service — that combination is exactly what we strive for.
Your support truly means a lot to our team. We’re so glad we could deliver a great experience from start to finish.
Sincerely,
Residence Supply
Great products and great quality
Great products and great quality. Slow shipping
21 April 2026
Unprompted review
Reply from Residence Supply
Hi Toby,
Thank you so much for your kind words about our products and quality — that truly means a lot to us.
We also sincerely apologize for the shipping delay. While we do everything we can to ensure orders are processed promptly, transit times are ultimately dependent on the courier, and unfortunately some delays are beyond our control. That said, we completely understand how frustrating that can feel, and we truly appreciate your patience.
Thank you again for your support and for choosing Residence Supply.
Sincerely,
Residence Supply
Elevated lighting
I have had a great experience with resident Supply overall I have bought several switch plates which are great additions to my home. Anytime I've ever had a problem with any of the equipment resident supply has been very responsive.
18 April 2026
Unprompted review
Reply from Residence Supply
Hi Kim,
Thank you so much for your continued support — it truly means a lot to us. We’re so happy to hear that the switch plates have been great additions to your home. It’s always special to know our pieces are becoming part of someone’s everyday space.
We also really appreciate you mentioning our responsiveness. If anything ever comes up, we want you to feel taken care of quickly and thoughtfully, so it’s wonderful to know that’s been your experience.
Thank you again for choosing Residence Supply again and again. We’re grateful to have you as part of our community.
Sincerely,
Residence Supply
Very helpful customer service
Very helpful customer service. At first received newer models of switches and requested the previous model to match my others. They were very helpful with facilitating the exchange. When one toggle switch became loose and stopped working, they promptly sent a replacement switch at no additional cost. Great small business with beautiful products.
28 February 2026
Unprompted review
Reply from Residence Supply
Hi there,
Thank you so much for taking the time to share your experience — we truly appreciate it.
We’re glad our team was able to help you get the previous model to match your existing switches and make the exchange process smooth. We completely understand how important consistency is, especially when you’re building out a cohesive look.
We’re also happy we could quickly send a replacement when the toggle became loose. Making sure everything functions beautifully is just as important as how it looks.
Your kind words about our small business and products genuinely mean a lot to us. Thank you again for your support — we’re always here if you need anything in the future.
Sincerely,
Residence Supply
Creative, supportive and amazing team
very supportive team, and helpful
I had an issue with my lamp -was goofy while installed and broke the cover- and they was very generous sending me a replacement after just sending an email asking if that passible!
I love your products and now I'm forever loyal to you 🫵🏻
15 April 2026
Unprompted review
Reply from Residence Supply
Hi there,
Thank you so much for this incredibly kind message — it truly means a lot to our entire team.
We’re sorry to hear about the issue with the lamp cover, but we’re so glad we could step in quickly and get a replacement out to you. Things happen during installation, and the last thing we want is for that to take away from your excitement about the product.
Hearing that you love our products and consider yourself forever loyal absolutely makes our day. That kind of support is something we never take for granted.
We’re always here whenever you need us, and we can’t wait to be part of your future projects.
Sincerely,
Residence Supply
We ordered light switches from RS
We ordered light switches from RS. A little pricey, but adds a lot of charm to our historic house. Customer service is helpful.
17 September 2025
Unprompted review
Reply from Residence Supply
Hi there,
Thank you so much for sharing your experience. We’re honored you chose our light switches for your historic home — that kind of setting deserves details with character, and we’re so glad they added charm to your space.
We truly appreciate your honest note as well. We focus on craftsmanship and quality materials, and it means a lot to know you felt the impact once they were installed.
And of course, we’re happy to hear our customer service team was helpful along the way. That support matters just as much as the product itself.
Thank you again for choosing Residence Supply.
Sincerely,
Residence Supply
took a long while to confirm my order…
took a long while to confirm my order and get the product, product knobs were not real brass and felt like plastic not as luxe as presented for the cost
but now committed to using them and will have to order more to finish the product to avoid a loss spend thus far
2 March 2026
Unprompted review
Reply from Residence Supply
Hi Robert,
Thank you for sharing your feedback. We’re sorry to hear that the experience did not meet your expectations, particularly regarding the timeline and the material feel of the knobs. Our products are designed to meet specific material and finish standards, and we regret that this did not come across as expected.
If you have any concerns with the items you received, please reach out to us at help@residencesupply.com
so we can review your case and assist you with possible options moving forward.
Sincerely,
Residence Supply
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